Facebook Customer Service Issues

Archive 1154

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1154. It includes a selection of 20 issue(s) reported December 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I encountered issues while trying to sign up for Facebook. Initially, it prompted me to enter my mobile number due to some unusual activity. I complied, received a code, and attempted to sign in. However, it continued to request my mobile number. This loop persisted despite multiple attempts. Following a logout, I received an email suggesting an easy login method, but it led to the same mobile number request. After resetting my password several times, I was then prompted to upload a picture for review before being informed of a disabled account the next day. I find this process unnecessarily complicated for a free social media registration. I kindly ask for assistance in lifting the disabled status so I can proceed to set up my profile. Thank you for your attention.
Reported by GetHuman-daveysdi on Tuesday, December 24, 2019 5:53 PM
Facebook support team blocked my account close to the Christmas eve for three days due to a report from a teenager about allegedly hateful content. Even though I'm a 50-year-old man and don't conform to youthful ways of communicating, my account was still restricted. This has not only silenced me but also prevented me from informing family and friends about a recent death of a close friend. It's important for platforms to consider the impact of such actions, especially when they disrupt connections during critical times like these. I urge for a swift resolution and the immediate restoration of my account.
Reported by GetHuman-adtrawn on Tuesday, December 24, 2019 5:56 PM
I think my Facebook account has been compromised. There are strange activities on it that I didn't do, such as posts about elves, Mr. Bean, a politician at a seminar, and Kizomba dance videos; I didn't share those myself. I suspect that Pamela H., Lo Lizette D.H., Asinath P., and Ndeshipand P.N. might be involved in hacking my account. I'd like Facebook to confirm if my account has indeed been hacked, as it would be helpful for the current situation I find myself in.
Reported by GetHuman-helenhos on Tuesday, December 24, 2019 6:13 PM
Recently, my Facebook profile was hacked by someone locally, as I did not have two-step authentication activated. Despite regaining access during my busy workday, the hacker struck again before I could add the extra layer of security. It appears they are after my ratings and achievements on the platform. I have all the necessary credentials to prove ownership and have now reached the trusted friend stage, but even after successfully completing this step, I was hacked once more. Due to these repeated breaches, I am holding off on attempting the three-code security stage for my safety. I just wanted to make Facebook and others aware of the situation. Thank you for your understanding. Best, -Tristan
Reported by GetHuman4147952 on Tuesday, December 24, 2019 6:14 PM
I am experiencing a restriction on my Facebook account for making comments that, in my opinion, are not as severe as others I frequently see on the platform. I am considering leaving Facebook for good and sharing my experience to encourage others to do the same. The enforcement of your commenting guidelines seems unjust and illogical. Allowing false information from trolls to remain unchecked while penalizing me for addressing it is unacceptable and is likely to result in the loss of many users.
Reported by GetHuman-saber_ on Tuesday, December 24, 2019 6:17 PM
I accidentally deleted my old account and can't remember the password. I no longer have access to the email associated with the account and have a new phone number, making it impossible to receive a code to reset the password. Additionally, when attempting to update my number online, a different person's information appears. I urgently need assistance in regaining access to my old account.
Reported by GetHuman4147966 on Tuesday, December 24, 2019 6:18 PM
I am unable to access my old account due to a change in email address and phone number. I have multiple accounts, but I specifically need access to one. My previous phone number was [redacted], and my current one is [redacted]. When attempting to update this information, a different profile linked to my old phone number appears. I cannot receive a verification code as I no longer use that old phone number. Any assistance would be appreciated. Thank you.
Reported by GetHuman4147966 on Tuesday, December 24, 2019 6:22 PM
Hello, I inadvertently had my personal account disabled without any prior notice. Despite sending my documents for account recovery a month ago, I have received no response from Facebook. This situation is distressing as my account is crucial for my business and personal life. I am earnestly seeking your help to rectify this issue as my account's restoration is paramount to me. Your assistance in enabling my account would be greatly appreciated. Below are the account details: Username: Ali Raza Hakro Login number: +[redacted]24
Reported by GetHuman-alirazah on Tuesday, December 24, 2019 6:24 PM
Hello, I am reaching out for assistance regarding the accidental disabling of my personal account without any prior warning. Despite submitting the necessary documents for account recovery a month ago, Facebook has not responded. My account holds significant importance for both my business and personal life. I feel distressed, and I am considering drastic measures if my account cannot be recovered. Your prompt help in enabling my account would be greatly appreciated. Below are the details: Username: Ali Raza Hakro Login number: +[redacted]24
Reported by GetHuman-alirazah on Tuesday, December 24, 2019 6:35 PM
I have been experiencing account issues for the past two years. Initially, my account was suspended due to suspicious activity. Despite informing Facebook that it might have been hacked, they did not investigate. After being suspended and unsuspended numerous times, my account was ultimately disabled. I tried creating a new account with a different email address, [redacted], which Facebook processed my ID for but I am unable to use my phone number as it is still linked to my disabled account. I need help as it is my only phone number, and I rely on Facebook a lot. Thank you, Anthony Cardamone. Email: [redacted], Phone: [redacted]. Please assist as I need access to my account.
Reported by GetHuman2863353 on Tuesday, December 24, 2019 6:39 PM
Hello, I am seeking assistance as my personal account was mistakenly disabled without any prior notice. I submitted my documents a month ago to recover my account, but unfortunately, I have not received any response from Facebook. My account is crucial for both my business and personal life. I am extremely distressed and considering drastic measures if I am unable to regain access to my account. I urge you to help me save my account as it is a lifeline for me. Here are the details of my account: - User name: Ali Raza Hakro - Login number: +[redacted]24
Reported by GetHuman-alirazah on Tuesday, December 24, 2019 6:48 PM
I need help with creating Facebook ads for my printing company based in Carson City. My ads contain text because I sell products like business cards, flyers, and banners. However, every time I try to post an ad, I receive an error message saying "Too much text" which prevents my ad from running. I've noticed that my competitors, like Vistaprint, do not seem to have these issues. Facebook mentions on their help page about exceptions for images with essential text, which I believe my ads qualify for. Can someone guide me on how to request this exception from Facebook? Thanks in advance for your assistance.
Reported by GetHuman4112012 on Tuesday, December 24, 2019 7:15 PM
Every time I change or update my cover photo, it doesn't appear in any of my friends' newsfeeds. This means nobody can see it unless they click on my profile directly. Even though my settings are set to public and I never had this problem before, it's frustrating because I am not getting any likes on my new cover pic since it's not showing up on the newsfeed. I attempted to log out and back in and even tried from different devices, but the issue persists.
Reported by GetHuman4148194 on Tuesday, December 24, 2019 7:19 PM
I am writing to request the reactivation of my disabled Facebook account. I would like to explain that the name on my account, Imam Mahedi Bin, matches my real name as stated on my National Identification Card from Bangladesh, which I have provided as an attachment. My personal email, [redacted], is associated with this account. I sincerely apologize for any mistakes made and kindly ask for your forgiveness. Facebook team, your assistance in reinstating my account would mean a lot to me as it's an integral part of my life. I appreciate your understanding and support. Thank you for your help and compassion. Warm regards, I. M. Bin.
Reported by GetHuman-binmehed on Tuesday, December 24, 2019 7:29 PM
Please help me in removing a fake account that is threatening me with the dissemination of inappropriate material. The person behind the pseudonym /obonty.janat has engaged in conversations about explicit content and is now extorting money from me. I am at risk of having my private images and videos shared online. It is imperative to remove this fake account at the earliest to protect my reputation and well-being. Your assistance in this matter is greatly appreciated. Fake id - /obonty.janat Phone number - +[redacted][redacted] Email - [redacted]
Reported by GetHuman-mdhkabir on Tuesday, December 24, 2019 7:36 PM
I'm experiencing issues with my Facebook account as it got disabled due to unintentionally having three accounts. I encountered difficulty changing the email address or phone number on the additional accounts and created a third one. Unfortunately, Facebook disabled all my accounts without any assistance. I haven't been able to reach customer service at all. Any guidance on resolving this matter or deleting the unnecessary accounts and setting up a new one to resume communicating and posting on the platform would be appreciated.
Reported by GetHuman4148298 on Tuesday, December 24, 2019 7:52 PM
My Facebook account got hacked twice. The hackers changed the phone number and email associated with it each time. Despite regaining access using the old password and friend pictures, the account was compromised again. When trying to report the hack, it kept saying "sorry we can't help you." The secure account links sent to my original email are expired. My Facebook login email is [redacted] Thanks.
Reported by GetHuman-leedahae on Tuesday, December 24, 2019 7:57 PM
My mother hasn't used Facebook in years. When we attempted to log her in, the process failed. Creating a new account was not possible as it got disabled too. Facebook is requesting ID verification, but we are reluctant to provide it since it seems her account has been hacked. Clicking on her name in my tagged posts redirects me to a profile of an East Indian male. I can't find her account through general searches because it's disabled. I am unable to report the hack on her behalf, and she can't log in to report it herself.
Reported by GetHuman4148373 on Tuesday, December 24, 2019 8:11 PM
My website is currently blocked on Facebook. I noticed that as my Facebook business account was originally created in India, I do not have access to the live chat feature. My new ad account, which is associated with my business, is set up in the UK. I am unsure how to reach out to Facebook or Instagram to address this issue promptly. Recently, my website was hacked, which may have led to its blocking. However, I have since cleaned the site and reinforced its security with a firewall. I would appreciate any assistance in resolving this matter as soon as possible. Thank you, Nishtha.
Reported by GetHuman4148390 on Tuesday, December 24, 2019 8:15 PM
We're facing issues with our three business pages on Facebook due to someone named "Bikers Against Abuse" from Griffin, GA. We were forced to take down our pages as we couldn't block this individual's actions. Our affected pages are Starlite of McDonough, Starlite of Newnan, and Starlite of Stockbridge. The Henry County Police have been involved, but this person continues to harass us. The reason behind this seems to be an ongoing investigation about a child molester at our business that he is unhappy with. He created a page named "Malcolm Rhodes Child Predator" to express his frustration. He's even appeared in our parking lot for a Facebook Live. His misuse of Facebook has caused distress in our community, and we fear his behavior could escalate. Please assist us in stopping him and allowing us to block his access.
Reported by GetHuman4148377 on Tuesday, December 24, 2019 8:20 PM

Help me with my Facebook issue

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