My Facebook Profile did not have two step authentication set up, and was hacked by a lo...

GetHuman4147952's Recover Hacked Account issue with Facebook from December 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4147952's own words
My Facebook Profile did not have two step authentication set up, and was hacked by a local person here in order to go through my conversations. **I have since recovered my account throughout the day as I am working, but do not get to the two step authentication in time, and they hack my account again**My profile has Ratings etc I have built overtime and they are competing by hacking my account it seems, not totally sure**I have the original password as well as any passwords I managed to have it changed to, including any security question answer, anything to prove I am the owner of the account**I’m now at the trusted friend stage, in which I need three trusted accounts to receive and tell me a security code. Succeeded however was hacked again and never got in **(doing this in between driving place to place)**Now for security reasons am waiting to attempt this three code stage, just wanting to let Facebook and everyone know what’s going on**Thank you,**-Tristan

GetHuman4147952 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4147952
Dec 24th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 235573 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4147952 started working on this issue
Dec 24th, 2019 6:14pm