Facebook Customer Service Issues

Archive 1152

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1152. It includes a selection of 20 issue(s) reported December 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hi, I recently received an email from your team notifying me of an attempted password change on my account. Despite hitting the 'it wasn't me' button, I discovered at three in the morning that my FB account's password was altered, and my account was disabled. It's evident that my account has been hacked, and this is causing significant disruption as I manage both a personal page and an author page through your platform. Typically, my monthly ad spend ranges between £[redacted] and £[redacted], making it crucial for me to regain access to my account to run ads, especially with the upcoming Christmas period. I kindly request your prompt assistance in resolving this matter at your earliest convenience.
Reported by GetHuman4146097 on Tuesday, December 24, 2019 8:13 AM
I am experiencing issues with my hacked Facebook account. The hacker altered the password, email, and even changed the account name to 'Denis Mark'. Despite the changes, my old posts and tags from friends and family remain. I use this account for work, particularly as a translator on VLIVE. Even though I am still logged in, I am unable to update the email or password. Additionally, the hacker is contacting people and soliciting private information, targeting women and underage teenagers. Restoring my account is crucial to ensure my hard work is not lost.
Reported by GetHuman-lyasarto on Tuesday, December 24, 2019 8:14 AM
Hello, I am in need of assistance with my Facebook account. On 12/23/19, when I tried to log in, I was prompted to enter an old password. Upon attempting to recover my password, I received an email related to an unknown email address. My husband discovered on 12/18/19 that my email had been changed to [redacted], which I did not authorize or recognize. Unfortunately, the link in the email for account recovery had expired. This situation is distressing as I am a Psychologist (CRP 08/[redacted]) and rely on this account for professional purposes. Any help in restoring access to my account would be greatly appreciated. Thank you.
Reported by GetHuman-aleboet on Tuesday, December 24, 2019 8:43 AM
Thank you for your response. This is my personal account, and I am a real person as I use my real authentic name on my identity card. I have submitted my household's real authentic name ID card here. Please carefully review it as I am not a fake person. I believe my account, which has the account number [redacted] under the name Yaseen M S, was disabled mistakenly. My photo on the ID is valid. Kindly check my date of birth and ID proof to reactivate my account. Please pay attention to my request, and I kindly ask you to reopen my account. Thank you.
Reported by GetHuman4146147 on Tuesday, December 24, 2019 8:50 AM
Hello, my name is Marian Friml, which is also my name on Facebook. Yesterday, while watching videos and posts of PUBG Mobile on the official verified Facebook account, I encountered an issue. When I clicked on a link below one of their videos, Facebook logged me out. Upon logging back in, I found my account was blocked due to phishing. I am kindly requesting assistance in restoring my account. I am a respectful user who actively supports Facebook and promptly reports any suspicious activities. My account is associated with the email Marnyi[at]seznam.cz and the phone number +[redacted] [redacted] [redacted] [redacted]. My date of birth is 01.01.[redacted].
Reported by GetHuman-marnyi on Tuesday, December 24, 2019 8:57 AM
Hello, my name is Marian Friml, the same name I use on Facebook. Yesterday, while watching videos and posts on PUBG Mobile's official verified account on Facebook, I clicked on a link below one of their videos. It logged me out, and when I logged back in, my account was blocked due to phishing. I am a supportive user who always reports issues on Facebook. My account is linked to the email [redacted] I am having trouble contacting someone from Facebook to restore my account. Any guidance on who to reach out to would be greatly appreciated.
Reported by GetHuman-marnyi on Tuesday, December 24, 2019 9:09 AM
I inadvertently shared a video that seems to have a virus. A friend sent me a warning that my account would be deleted if I shared the video, and I want to avoid losing all my data. I need to reactivate my account, but I only have my username, not my email address since I typically log in with either my username or phone number. I am seeking assistance with this matter. Thank you for your understanding. Have a great day and God bless.
Reported by GetHuman-fedelisk on Tuesday, December 24, 2019 9:16 AM
My business Instagram account got disabled, and despite following the instructions and submitting the requested photo with the code sent via email, I haven't received any response for over 5 hours. I've submitted another appeal with my utility bill, but the situation remains unchanged. I'm eager to resume my business activities as I only started two days ago. I appreciate your prompt assistance. Thank you and have a great day!
Reported by GetHuman-iconflip on Tuesday, December 24, 2019 9:51 AM
I am seeking assistance to regain access to my Facebook account "Manilyn Patimo" linked to the email "[redacted]" Unfortunately, I am unable to access this email account and it was the sole recovery option for my Facebook account. Despite engaging with Yahoo, I was unable to recover the old email account. I am reaching out for guidance on how to resolve this issue and regain access to my Facebook account. Thank you. Best regards, Manilyn
Reported by GetHuman4146297 on Tuesday, December 24, 2019 9:53 AM
I am experiencing issues with my blog link, techyhands.com, being blocked on Facebook. I am unsure why this has happened and I am keen to resolve it as I intend to advertise my blog on the platform. I believe the blocked link may be the reason why my ad is not getting approved. Techyhands.com is a legitimate blog that provides helpful information in the tech field without any deceptive practices. Numerous individuals have benefited from the blog's content. I kindly request Facebook to unblock my blog URL, Techyhands.com. Your assistance in this matter would be greatly appreciated. Thank you for your understanding!
Reported by GetHuman-wetechng on Tuesday, December 24, 2019 9:54 AM
My account has been disabled. While my friend's daughters were playing on my computer, they unintentionally shared my posts to all my groups, compromising my business page where I have personal client information. I have never violated any group rules on Facebook. I urgently need assistance as my livelihood relies on this. Despite multiple review submissions, I have not received any emails for resolution. This issue needs immediate attention to safeguard my clients' data and my business operations. I'm hoping for a Christmas Miracle to have my account restored promptly so I can resume my activities. Thank you for your help.
Reported by GetHuman4146313 on Tuesday, December 24, 2019 10:02 AM
Hello, yesterday while browsing videos and posts on the official Facebook page of PUBG MOBILE, I accidentally clicked on a link that logged me out of my account. After logging back in, my account got blocked after a second. When I tried to log in again, I encountered a strange prompt asking me to choose my date of birth from two options, both of which were incorrect. I selected one, and my account was permanently blocked. I believe I fell victim to phishing. Can someone please assist me? I have cherished memories and photos with friends on Facebook over the past 10 years.
Reported by GetHuman-marnyi on Tuesday, December 24, 2019 11:34 AM
My Facebook profile under Trap Man and my Instagram account Trap Man were recently disabled without any clear reasons. I am worried about the content I posted on both platforms, especially the media uploads that involved a lot of time and money.
Reported by GetHuman4146531 on Tuesday, December 24, 2019 11:38 AM
I deactivated my Facebook account in September [redacted] and am now trying to recover it. My previous phone number was [redacted], and the recovery number was [redacted], but I no longer have access to either. The account is [redacted], and my last password was "superfly." I suspect my daughter, Tamera O., may have hacked into my account as her name appeared during my reactivation attempts. I want to remove her from my account and recover it. I can provide answers to any security questions set up on the account.
Reported by GetHuman-prtytony on Tuesday, December 24, 2019 12:31 PM
Hello, I have an old account under the name Malak Ashkanani that I created 5 years ago. Unfortunately, I have forgotten the login details and cannot remember the associated email or phone number. It seems the account has not been active for a long time. I would appreciate any assistance in helping me access this account. Please reach out to me via email if you are able to assist.
Reported by GetHuman-malokaha on Tuesday, December 24, 2019 12:45 PM
Hello, I am Zara Ahmed. I'm experiencing difficulties with my Zara Ahmed profile on Facebook. Unfortunately, my account has been deemed as pretending to be Iffat Fariya, even though both accounts belong to me. I recently started using the Iffat Fariya account on December 22nd by uploading my picture and connecting with university teachers and a few students. My Zara Ahmed account holds ten years worth of memories and numerous pictures that I cherish. I truly wish to keep this account as it is my authentic profile. It seems people reported it maliciously, possibly to cause me trouble. I kindly request a review of my Zara Ahmed profile to reactivate my account. Email for Zara Ahmed Facebook account: [redacted] Email for Iffat Fariya account: [redacted] I have listed only one mobile number for both accounts, and the last 4 digits are [redacted]. I hope you can verify that my profile is genuinely mine and reinstate it. Thank you in advance for your assistance.
Reported by GetHuman4146745 on Tuesday, December 24, 2019 1:01 PM
I am a marketer at WP Merchandise and we are trying to connect our Facebook page - Merch WP, to our business manager, but we are facing some issues. All our employees are admins, but none of us have access to the account of the creator, and we do not know who the creator is. Due to staff changes, we have lost this access. How can we transfer the rights to the boss? We are looking for a way to contact the creator or find the Facebook page associated with the creator.
Reported by GetHuman-dtsegel on Tuesday, December 24, 2019 1:02 PM
In March [redacted], Evelyn T. opened a Facebook account to gather donations for a kidney transplant for her husband, Mr. Aldo P. of Lajas, Puerto Rico. She last checked the account balance in June [redacted], seeing $[redacted]. She discovered in June that the balance was now zero. As the sole account holder, she's seeking assistance in identifying who withdrew the funds. I am Tomas C., an IT Specialist, reaching out to support them. Contact me at [redacted]
Reported by GetHuman4146768 on Tuesday, December 24, 2019 1:10 PM
Dear Facebook Team, I believe my Facebook account was mistakenly deactivated by your security system. As my account contains crucial business documents, I kindly request you to reopen it. I have submitted my identity proof to verify my ownership of the account. I assure you that I have not violated any policies. I apologize for any misunderstanding and sincerely ask for a review and reactivation of my account at your earliest convenience. Thank you.
Reported by GetHuman4093467 on Tuesday, December 24, 2019 1:16 PM
Hello, I discovered yesterday that my Facebook account was temporarily locked for suspected phishing activities. Despite my assurance that nothing is amiss, the account remains inaccessible. I have exhausted all suggested remedies, including reporting a hacked account even though there was no breach. I urgently seek assistance in having my account swiftly reinstated. Kindly investigate this matter promptly; feel free to request my login information should it be necessary. Thank you.
Reported by GetHuman4146792 on Tuesday, December 24, 2019 1:19 PM

Help me with my Facebook issue

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