Facebook Customer Service Issues

Archive 1148

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1148. It includes a selection of 20 issue(s) reported December 23, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm confused about where I need to paste my recovery code in my browser. Facebook instructs me to paste it, but doesn't specify where. Is it in the address bar or as a message? This lack of clarity makes it challenging to complete the process correctly, especially since I only have one attempt before needing a new code. Please provide clearer instructions on where to input the recovery code in the browser to avoid the need for multiple attempts. The current message from Facebook is too vague: "Hi T, Your security code is: xxxxxxxxxxxxxx To verify your identity, paste this code into your browser. It can only be used once." I hope Facebook can give more detailed guidance on where exactly to paste the code.
Reported by GetHuman-aztrainr on lunes, 23 de diciembre de 2019 14:26
Hello, I am uncertain of the mistake I made. I suspect my friend was playing a prank on me by accessing my Facebook account without my knowledge. As a result, the Facebook team disabled my account. I sincerely apologize for this error as it is my first. I have safely used my Facebook account for 10 years and hold great respect for the platform as it connects friends and family. Kindly reconsider and reinstate my Facebook account. Thank you.
Reported by GetHuman4141697 on lunes, 23 de diciembre de 2019 14:26
I am having trouble understanding where I should paste my recovery code in my browser. The instructions provided by Facebook are unclear, simply stating "paste it into your browser." I want specific guidance on where exactly I should input the code to avoid multiple attempts and inconvenience. The lack of clarity in the instructions is frustrating, and I hope Facebook can provide more detailed directions for a smooth verification process.
Reported by GetHuman-aztrainr on lunes, 23 de diciembre de 2019 14:30
I've had a Facebook account for many years under the account name "Smacked Bird." I wanted to use it more professionally, so I changed the account to my name, "Brian C Dressler," and added a picture with my wife to show I'm not single. Facebook then requested a photo of just me, which I provided, but they said it needed to be larger. Unfortunately, my account was disabled. I followed the steps to restore a deleted account and submitted a picture of my driver's license. I haven't received any updates, so I resubmitted the information. Please restore my account and remove my driver's license from your database.
Reported by GetHuman4141816 on lunes, 23 de diciembre de 2019 14:57
Good afternoon, I am seeking assistance in reopening my Facebook account under the name of Francis Shedrack, associated with the email [redacted] This account has been blocked by the Facebook team. I have been a loyal user for over 3 years and consider it a vital part of my online presence. If there were any actions on my part that led to this block, I sincerely believe it was due to a misunderstanding or oversight. I have always made it a point to adhere to Facebook's user policies. Thank you for your anticipated help.
Reported by GetHuman4142285 on lunes, 23 de diciembre de 2019 16:07
I am facing an issue with my account and have been restricted from it. My email is [redacted], and my username is isiss u. uy, with the phone number +[redacted]74. I received a message about violating spam policies unknowingly. I posted a few furniture ads for sale in various groups, not realizing there was a limit. I rely on selling these items to make a living and cover expenses. I have never spammed before this incident. It has been a week since I lost access and I need my Facebook account back to resume earning money. I couldn't afford to use Facebook ads, so I did manual posts. I hope for a fair resolution as a small business owner trying to survive. Please reconsider and restore my account, maybe with a warning next time rather than an immediate block.
Reported by GetHuman-isisss on lunes, 23 de diciembre de 2019 16:22
Hello, I hope you're doing well. I recently opened a Facebook account, [redacted], under the name Sean-Carol Lawrence Boshoff. The account was approved after I entered the SMS and email codes. However, when I attempted to log in, it indicated that my account was disabled. I urgently need to have access to the account as I am traveling to Cambodia and wish to join various groups to post my information and search for job opportunities. Despite filling out a form to request a review of the disablement, Facebook hasn't contacted me about this issue. I kindly request your assistance in re-enabling my account so I can begin browsing groups and exploring job options. Thank you for your help!
Reported by GetHuman-seanbosh on lunes, 23 de diciembre de 2019 16:24
Three days ago, when I tried to log into my Facebook account, I encountered a blue screen displaying a profile picture of my father and me in the center. At the bottom of the page, I was prompted to either check into an existing account or create a new one. Opting to open an existing account, I realized it was linked to an old email account from school that I no longer have access to, and I had forgotten the password. I have been attempting to change both my username and password for the old account without success. Assistance is appreciated.
Reported by GetHuman4142443 on lunes, 23 de diciembre de 2019 16:24
My phone crashed, and since I couldn't recall my password, I chose to have it sent to my phone, not realizing I was trying to access it from my work phone. Despite now having a new phone with the same number, I haven't received any verification code after numerous tries asking Facebook to send me one. The email on my Facebook account is obsolete, ruling out that option, along with not having a trusted contact listed. I urgently need assistance as I have a decade's worth of data on my page that I'd like to regain access to. Thank you.
Reported by GetHuman-mrdelis on lunes, 23 de diciembre de 2019 16:51
Yesterday, I encountered an issue with my Facebook account. It logged me out and indicated that my password had been changed when I attempted to log in again. Family members also informed me that messages on Messenger were labelled as abusive or spam. Furthermore, my account does not appear in search results when my name is entered on Facebook. Unfortunately, the email address associated with the account is outdated, making it challenging to recover access. I am eager to regain entry to my Facebook account. Thank you.
Reported by GetHuman4142755 on lunes, 23 de diciembre de 2019 17:15
I am having trouble accessing my Instagram account. Whenever I attempt to log in, it redirects me to a screen prompting me to secure my account by requesting help. Unfortunately, my attempts to do so have been unsuccessful. While my account is active, I remain unable to access it. Yesterday, I also encountered issues while trying to send direct messages to multiple people, resulting in error messages. I intend to refrain from doing so in the future. Your assistance in resolving these matters would be greatly appreciated. Sincerely, Jean D. Instagram: aietony
Reported by GetHuman4142800 on lunes, 23 de diciembre de 2019 17:23
Hello everyone on Facebook! I am a newcomer and recently created a page named ‘Tessa Lee Marketing’. After being approved for my first ad on December 19th, I encountered an issue with my credit card. The credit card company flagged my transaction as potentially fraudulent and put a temporary block on my visa. After confirming the legitimate use of my card, the block has been removed, and I aim to resume my activities. Unfortunately, my page was ‘unpublished’ last night, and I would appreciate it if someone could assist me in getting it published again. Thank you.
Reported by GetHuman4142908 on lunes, 23 de diciembre de 2019 17:38
On 11/18/19, my Facebook account got hacked. Despite following all of Facebook's recommended steps, I haven't been able to recover it. Even after multiple users reported the issue, Facebook hasn't taken any action. When my account was compromised, the hacker removed my email, password, and phone number links, making it impossible for me to reset anything. Facebook lacks a call center or direct contact method, and their online guides are unhelpful in this situation.
Reported by GetHuman-tahanme on lunes, 23 de diciembre de 2019 17:46
My account was hacked, and the email and password were changed. I provided my ID, but it hasn't been reviewed. I use this account to promote my business and have previously stored my credit card information. It seems like it was easy for the hacker but difficult for me, the legitimate user. I've been using this account since [redacted]. I need access to my Facebook account and believe that Facebook should offer more support in this situation. Your assistance is greatly appreciated. Thank you.
Reported by GetHuman-taminash on lunes, 23 de diciembre de 2019 17:51
I'm frustrated with my frequent login issues on Facebook. The message about logging in too fast seems unreasonable. I rely on Facebook to send urgent messages, which I can't do due to these restrictions. It's frustrating to be locked out for days over the speed of login attempts. This recurring problem is making me consider leaving the platform entirely.
Reported by GetHuman4143029 on lunes, 23 de diciembre de 2019 17:57
Please review my situation with care. My account has been hacked since September 23rd. Despite reaching out to Facebook multiple times for assistance, my issue remains unresolved. My ID was [redacted]9, and my password was Kakar***[redacted]. On September 23rd, my login and mobile number were changed without my consent. I have attempted to use the hacked page and recovery options to regain access to my account, but unfortunately, I have not been successful. While my page was also compromised, it has since been recovered. I urge you to investigate this matter promptly. Thank you.
Reported by GetHuman-mashom on lunes, 23 de diciembre de 2019 18:05
On the night of 12/21/[redacted], my father's Facebook account was hacked, leaving him unable to access it. The hacker changed the login email to an unknown address, deleting all notifications of this change. We have since secured his email account by changing the password. We are seeking assistance in reversing the email change or any other method to regain access to his account. Thank you for your time and help.
Reported by GetHuman4143164 on lunes, 23 de diciembre de 2019 18:17
I have had a Facebook account for many years. Recently, they required me to set up two-step verification. I completed it with a password and a code sent to my phone. However, today I did not receive the code. One of the issues is that they are sending it to a French number that is no longer valid since I now live in Israel. I am confused by the instructions regarding my ID, which do not seem to work. Additionally, they have an old email address on file. I am worried that I may have lost access to my account, where I have a lot of important posts and information. Handling these complications is overwhelming for me at my age. Can anyone provide assistance with my Facebook account registered under the name Yuda Toledano?
Reported by GetHuman4143197 on lunes, 23 de diciembre de 2019 18:22
Subject: Assistance Needed for Disabled Instagram Account Good morning, I would like to address the issue regarding the disabling of my Instagram account under the username nioclas_omorain. I am unsure why this action was taken as I have always complied with the terms of use. Despite my attempts to reach out for clarification, I have received no response. I have been sending an appeal every day for over a month without success. I am not engaging in any form of impersonation and my page is dedicated to sharing admiration for men I respect. I believe there has been a misunderstanding, and I kindly request a review of my account activity. I value my followers and the effort I have put into building my page. Re-establishing my account would be greatly appreciated, as I am dedicated to maintaining a positive presence on the platform. Thank you for your attention to this matter, and I hope to resolve this issue promptly. Best regards, NPMV
Reported by GetHuman4143219 on lunes, 23 de diciembre de 2019 18:25
Hello, I've been attempting to link our Instagram and Facebook accounts for a week now without success. Despite creating a new Facebook page, the connection is still not working. Our Instagram handle is crepworksca, and we simply want it linked to our Facebook page. We are open to connecting it to the new page, but there seems to be an ongoing issue. Should we consider deleting both accounts and starting over to resolve this problem?
Reported by GetHuman-lizstep on lunes, 23 de diciembre de 2019 18:32

Help me with my Facebook issue

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