About * - * yrs ago my Facebook account was hacked. Tried everything possible since the...

GetHuman-ecosyst's Recover Hacked Account issue with Facebook from December 2019

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Before contacting them, items GetHuman-ecosyst may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-ecosyst's own words
About * - * yrs ago my Facebook account was hacked. Tried everything possible since then with only frustrating outcomes. The email was changed and phone was changed with the password. Please help..I have no access to irresplacable photos and poems on that account including photos of my daughter who was adopted and I have not one photo of her today. Please help. I can provide any identification necessary including copy of birth cert, state I'd, Medicare ins card, social security etc.

GetHuman-ecosyst did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-ecosyst
Dec 23rd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 235299 others
0 customers following this

Timeline

GetHuman-ecosyst started working on this issue
Dec 23rd, 2019 9:37am
GetHuman-ecosyst indicated the issue is not fixed yet.
Dec 23rd, 2019 1:53pm