Facebook Customer Service Issues

Hello Facebook team, I'm Loh Ming Shiang from Penang, Malaysia. My initial Facebook account using the email "[redacted]" and phone number "[redacted]9" got disabled. I created a new account "[redacted]," which is now flagged as suspicious and requires a phone number verification code. Unfortunately, my phone number has already been disabled by Facebook. I am concerned because I enjoy using Facebook for personal sharing with friends. How can I regain access to my account? I assure you I will abide by Facebook's rules. Thank you. Best, Loh Ming Shiang

I'm the owner of a Facebook page named Cindy’s Soap Cottage. For the past year, my posts have not been promoted. I discovered that posts with CBD images are not promoted, so I revised my content to comply. I'm currently trying to promote a Christmas sale with a festive soap picture and details of a discount, but my efforts keep getting rejected as "illegal." So far, I've ensured the ad has no questionable content and meets all guidelines. Despite this, my promotions are continually denied, and I feel unfairly treated. I suspect bias against my business as a woman-led and conservative Christian enterprise, following other cases of discrimination. I urgently need assistance to resolve this matter and be able to advertise like everyone else. I seek clarity on why my promotions are consistently denied, as I depend on seasonal sales to sustain my business. Your prompt attention to this issue would be greatly appreciated.

Over the past two months, I discovered that someone was attempting to access my account, so I promptly changed my password. However, upon returning to the seminary and later during my vacation, I realized I had forgotten my account password. Despite trying various combinations, I was unsuccessful in regaining access through the recovery number and email, as the phone's sim card was lost and the email account linked to Facebook was created by my brother when I was younger, whose password he has since forgotten as well. I am hopeful that Facebook can assist me in resetting my password without requiring the use of recovery emails or phone numbers. Thank you for your assistance.

I am experiencing difficulties with Facebook promoting my business ads for Cindy’s Soap Cottage in East Windsor, Connecticut. Despite my efforts, my ads have been consistently rejected for over a year now. Even when I removed any mention of CBD from my promotions, such as the recent Christmas soap sale with extended hours, they were still rejected. As a small, female-owned business with all products made in America, I feel unjustly targeted. It is disheartening to see other CBD ads being promoted while mine are consistently rejected. This discrimination makes me question if there is bias against women and conservatives within Facebook. I urge for a resolution to this issue promptly to avoid escalating it further. I hope we can resolve this matter amicably and allow my lawful ads to be promoted. Thank you for your assistance in advance, and I wish you a happy and healthy holiday season.

Thank you for your response. This is my personal account, and I can confirm that I am a real person as my name matches the one on my authentic ID card. I have submitted my household ID for verification. Please review it carefully, as I assure you I am not a fake person. My account number is [redacted], and my account name is Yaseen M S. The photo on the ID is valid. Kindly check my date of birth and ID proof to reactivate my account. I believe it was disabled mistakenly. I kindly request your attention to this matter.

I am having trouble accessing my Facebook account because hackers have taken it over, changed the password, and email address. It is frustrating not being able to contact Facebook directly. It would be helpful to have an email contact option for situations like this. I hope Facebook can assist in recovering my account and implement better security measures like verifying IDs before allowing password changes and preventing email address changes without proper verification.

Hello! About two years ago, I deactivated my Facebook account. I'm trying to recover it now, but I'm facing some issues with the security check. I can either use my old phone number or contact three out of five friends for a recovery code through the link www.facebook.com/recover. Since I no longer have access to my old phone number, I opted for the second option. One of the friends tried to help, but encountered an error saying the link had expired. I understand that the list of friends can change after some hours, but it's been 24 hours and it remains the same. I'm not very familiar with the proposed friends. Can you provide any advice on what I should do next? Thank you for your assistance. Best regards, Adina

I believe my Instagram account has been hacked. I was surprised to find out that it has been disabled for violating Instagram's terms when I tried to log in. I have always been careful not to engage in any activities that go against the platform's rules. I urgently need to regain access to my account, so I'm hoping for your assistance in resolving this matter.

I recently fell victim to a Facebook advertisement scam from a company called Priscilla. I ordered a smartwatch with earbuds, but what I received was of poor quality and nearly fell apart upon arrival. The company refuses to provide a return shipping label and is only offering a $7 refund, causing me to lose $38. I am dissatisfied with this outcome. I also paid for VIP delivery, yet my order took over 30 days to arrive. I feel deceived and mistreated by this experience. Can anyone offer me support or advice regarding this issue with Facebook?

My Facebook account was disabled after my ex-partner got hold of my phone and tagged my current partner in a post with a scribbled-over picture. I have lost access to important photos of deceased family members and videos of my children that I didn't back up. I urgently need help to appeal this decision and retrieve my account with cherished memories. Additionally, I am in the process of buying a puppy, and the only way to contact the seller is through Messenger on Facebook. Please assist me in restoring my account as it means a lot to me, particularly during the holiday season with my family relying on it.

My name is Mohammad Oli Ullah, and I used a Facebook ID named oli ullah shagor. I'm unsure why my account was disabled a week ago. I reached out to Facebook's help center and submitted a copy of my passport for identification verification. They responded via email stating I'm ineligible to use Facebook, which I believe is a mistake. I haven't violated any rules warranting this action. I've utilized this account for the past decade, containing valuable data, photos, and connections. I'm seeking assistance to restore my profile. I am willing to provide any necessary documents for verification purposes. Thank you.

Hello, I recently encountered an issue with my Facebook account which was mistakenly disabled. Four days ago, while interacting with a friend, my account suddenly stopped without any prior notification. As a musician, I heavily rely on my account for business purposes such as contacting customers. I seek assistance to resolve this matter promptly and am willing to provide any necessary information to verify my identity. I look forward to addressing this matter at your earliest convenience. Thank you. Sincerely, C.

Hello, I need assistance with my disabled Facebook account. It was mistakenly disabled four days ago while I was chatting with a friend without any prior notice. I heavily rely on this account for my music business and customer communication. I am willing to provide any necessary information to confirm my identity. I hope to resolve this matter promptly. Thank you. Sincerely

Hello, I have a question - is it not allowed to use a personal account or page for live product sales? My sister's personal account was disabled while she was live selling. We were informed that she shouldn't use a personal account for this purpose and needs to create a page instead. She followed the advice, created a new account, made a page, and began live selling, but her new account was disabled shortly afterwards. We would appreciate a quick response. Thank you.

Hello everyone, I've been trying to access my Facebook account for the past 5 years but have been unsuccessful. The trouble started when I logged in on a new device and Facebook prompted me to reset my password via my Yahoo email, which I couldn't access due to a forgotten password. I've tried to recall it to no avail. The issue now is that being locked out of my Yahoo email has also resulted in losing access to my Facebook account. I've had that Facebook account since [redacted] and would really appreciate any assistance in recovering it.

I am having trouble changing my Facebook password as I suspect someone may have altered it or I simply forgot it. Despite trying to reset it using my phone number linked to my account, I have not received the reset code from Facebook. This has caused me much frustration as I am unable to change my password through the app or the Facebook Lite app. I would greatly appreciate any assistance in resolving this issue. Thank you.

Hello, I wanted to let you know that my Facebook account has been blocked by the team because of sharing content that might infringe on intellectual property or copyright. I was asked to communicate with the reporter via email to address the issue. Following the instructions provided by facebook.com/help, I emailed the reporter but it has been over a week and I have not received a response yet. As a result, I have been unable to access my account for more than a couple of weeks. I am seeking clarification and assistance from Facebook.com/help to resolve this matter promptly. I would greatly appreciate any updates on this issue.

Hello Facebook Customer Service, I hope this message finds you well. I am reaching out for assistance because someone reported my account without any valid reason. Facebook is now investigating my account, and I am prepared for the process. However, I would like to expedite the verification process as it is my official account. I urgently need to regain access to my account. Your prompt attention to this matter would be greatly appreciated. The account name in question is Mehar Ali. Thank you.

For the past few days, I've been struggling to access my Facebook account. In an attempt to resolve the issue, I had to scan my driver's license. The system now indicates that it will reach out to me once my picture is reviewed. I'm concerned about why this is happening and the timeline for when I may regain access to my account. I have holiday plans to meet up with friends, and since our communication has been through Messenger, I am unable to reach out to them at this time.

Approximately 3 to 4 years ago, my Facebook account was hacked. Despite my efforts, I have not been successful in recovering it. The hacker changed the email, phone number, and password associated with the account. I urgently need assistance as the account contains irreplaceable photos and poems, including pictures of my adopted daughter for whom I have no other photos. I am willing to provide any required identification, such as a copy of my birth certificate, state ID, Medicare insurance card, and social security information. Your help in this matter would be greatly appreciated.