Facebook Customer Service Issues

Archive 1142

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1142. It includes a selection of 20 issue(s) reported December 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I created my Facebook account when I was 29 years old. It is currently under a different name linked to my email address. In [redacted], when I tried to reset it, I was asked to upload my passport or ID, which I am not comfortable with. The account is now being used by Nayeong Kang, but my real name is Geuimhui Jeong. The email associated with the account is [redacted], which belongs to me. How can I resolve this issue without compromising my information?
Reported by GetHuman4136425 on Ahad, 22 Disember 2019 pukul 05.12
Hello, I am having an issue with my Facebook account. I uploaded my real face picture, but my account is not opening. It seems to be under review. After two days, it showed a message to download information for security reasons. I believe my account was mistakenly removed as I am the real person and can provide my ID card details for verification. This is crucial to me as I have business information on this account. The ID name is Cute Prince, date of birth 01.01.[redacted], and the email is [redacted] I kindly request the Facebook team to reopen my account promptly. Thank you for your assistance.
Reported by GetHuman4136494 on Ahad, 22 Disember 2019 pukul 05.43
Hello, my name is Majibul Hussain. Yesterday, my Facebook account was hacked. The hacker changed everything including the email address and password. Facebook did not inform me of anything. When I received an OTP, I realized someone was hacking my account. I managed to regain access but noticed suspicious activities. Please assist me, Facebook team. The hacker's email is [redacted], and my email is now [redacted] Thank you for your help.
Reported by GetHuman-opmajibu on Ahad, 22 Disember 2019 pukul 05.43
I recently fell victim to a scam involving a Facebook user by the name Ng Kate Florr. This person asked me for a Skype video session, which I agreed to. Following the video, she recorded it without my consent. Now she is blackmailing me for $[redacted] USD, threatening to share the explicit video with all my friends and family. She even collected my Facebook friends' information to use against me. I am seeking advice on how to report this user on Facebook to prevent her from spreading the video further.
Reported by GetHuman-rexfung on Ahad, 22 Disember 2019 pukul 06.06
There is a fake account associated with a hidden mobile number that I am trying to track down. The profile belongs to Joshua Price who attended Centralian Senior Secondary College and resides in Alice Springs, Northern Territory. He has mutual friends Penelope Long and Annit Alexandria Long, visible on the account. Joshua's education history includes studies at Centralian Senior Secondary College and Arlparra High School. His life events show graduation dates and school starting years at both institutions. The account provides basic information such as his birthdate, gender, and relationship status. If you have any insights on how to locate the owner of this fake profile, please let me know.
Reported by GetHuman4136575 on Ahad, 22 Disember 2019 pukul 06.26
I was online just last night until this morning, but when I tried to log in again, I was asked to confirm my identity. After accepting, I received a message stating that my account has been disabled. I am confused because I am certain I did not violate any rules. Please help me reactivate my account as soon as possible. I beg you in the name of God as I have a makeup group with over [redacted] members that I don't want to lose since I love it dearly. It's urgent, so please assist me in recovering my account. My username is her royal majesty. I eagerly await your feedback. Thank you.
Reported by GetHuman4136626 on Ahad, 22 Disember 2019 pukul 06.49
Hello, I may have created multiple Facebook accounts many years ago that I haven't used and no longer have access to. Recently, I created a new account for my business, but it was disabled almost immediately. I've tried submitting my Government Issued ID and company registration documents for review through the help center link several times over the last two weeks, but I have not been successful in resolving the issue. I haven't posted anything on this new account, so I don't understand why it's been disabled. It seems like the problem might be related to my identity, but I'm not sure what else I can do.
Reported by GetHuman-webologi on Ahad, 22 Disember 2019 pukul 06.56
Hello Facebook Team, I am from East Delhi with the Facebook account "Laxmi Ngr Bottum." I want to express that I was only looking for my friend Kuldep Kumar on Facebook. I happened to find a few accounts with that name and sent a simple "hi" message because I was searching for my friend's specific account. I realize it was a misunderstanding, and I sincerely apologize for any confusion caused. I kindly request the Facebook team to reactivate my account as my Facebook friends are awaiting my response, and I don't want to lose touch with them. I hope the Facebook team understands my situation and can help me resolve this promptly. Warm Regards, East Delhi Facebook ID: East Delhi Laxmi Nagar Bottum Email: [redacted]
Reported by GetHuman-delhip on Ahad, 22 Disember 2019 pukul 07.17
I have been locked out of my account for three days now. Every time I try to upload a photo of my driver's license, it says the page is broken, even after resetting my password multiple times. Also, I'm unsure if the mobile number linked to my account is correct since I haven't been receiving any text message codes. I've tried sending photos of myself with numbers and my license, but it still doesn't work. The page keeps mentioning a code generator, but how can I access it if I can't even get into my account? I'm worried my account may have been hacked and I urgently need to regain access because it's essential to me.
Reported by GetHuman4136755 on Ahad, 22 Disember 2019 pukul 08.00
My account, Shanikhan.tanoli, was disabled because I was an admin of a page that violated Facebook rules. However, the violation was committed by another admin, and I have not posted on that page for quite a while. I have been using this account since [redacted], and it is connected to all my official colleagues, friends, and family. Many of my other accounts, like Instagram, are linked to this one. Please assist me in recovering access to this account.
Reported by GetHuman-shaanikh on Ahad, 22 Disember 2019 pukul 08.10
I created my Facebook account in [redacted], but it got blocked due to a suspected hacking attempt. I've tried to follow the instructions to unblock it, but I can't recall the date of birth I used or the password to the associated email account. I only remember the password for my Facebook account and its linked email. I'm eager to regain access to my account and willing to follow any necessary steps.
Reported by GetHuman-gendarod on Ahad, 22 Disember 2019 pukul 08.28
A few years back, I created an account which got disabled randomly. Assuming there were no important details, I decided to make a new one. Now, my new account is locked, and I don't know what to do. I attempted to re-enable my old account, but it didn't work for unknown reasons. I'm now counting on my new one to work, but I'm skeptical. If this doesn't resolve, I'm at a loss and unsure of my next steps. Is there a Facebook expert available to provide assistance? Thank you in advance for any help offered.
Reported by GetHuman4136802 on Ahad, 22 Disember 2019 pukul 08.30
I am having trouble logging into Facebook. The issue started when I attempted to convert my profile to a page, and I was promptly locked out of my account. Facebook requested a photo for security verification, and I haven't been able to access Facebook or Messenger all day. I haven't received any emails from Facebook, and I am unable to log in. I am waiting for their response as they suspect my account was hacked, although I believe it wasn't. This problem occurred last week as well when I tried to adjust my security settings. I am frustrated with being locked out without cause.
Reported by GetHuman4136909 on Ahad, 22 Disember 2019 pukul 09.39
I recently enabled two-step authentication for my Facebook account using a third-party app, (Mega), which stores and generates the login codes. However, I'm having trouble finding the code generator feature within the app. I also mentioned an old phone number, (65m[redacted]), that I can't remember well. Despite having my email address and Google account, I can't regain access to my Facebook due to additional security measures. I've explored various solutions like adding trusted friends for account recovery but can't do that currently as I'm locked out of my account. I tried downloading a Facebook settings application, but it had technical issues. I'm considering using a different authentication app. I need assistance as I value my friend's help to access my account. I regret not updating my phone number on Facebook earlier. External technical support is not a viable option due to potential costs. I'm seeking guidance on how to regain access to my Facebook promptly. Thank you.
Reported by GetHuman4136924 on Ahad, 22 Disember 2019 pukul 09.47
I am unable to afford the membership fee as outlined in the terms and conditions. It specifies that there will be added charges for each question answered, as well as extra fees for experts' services beyond the $38 monthly fee. If the service truly provided unlimited questions for $38 per month, I might have considered it. However, based on the terms and conditions, this statement is inaccurate.
Reported by GetHuman4136924 on Ahad, 22 Disember 2019 pukul 10.01
I enabled two-factor authentication on my Facebook account, and recently, when I tried logging in from a different device, I got signed out. I attempted to log back into my account from my phone but didn't receive the code promptly. Eventually, when I did get the code, it kept saying it was wrong. Now, my Facebook account is locked, and I'm unable to access it.
Reported by GetHuman-mimiabd on Ahad, 22 Disember 2019 pukul 10.07
Hello, I am writing to request assistance with my disabled Facebook account. I have already submitted my ID for verification. When trying to log in, I receive a message stating my account has been disabled. My friends are concerned, and I would appreciate the opportunity to regain access to my account. I check my email daily but have not received any communication from Facebook. I am willing to provide any additional information necessary to resolve this matter promptly. This is the second time my account has been disabled despite submitting my ID proof previously. Please enable me to log in and feel free to reach out if further details are required.
Reported by GetHuman4136939 on Ahad, 22 Disember 2019 pukul 10.08
I have been using my account for approximately 8 years under the name Lee MrBoi Wicks. On Wednesday, December 18th, I observed some irregular activity that I did not initiate. Upon discovering this suspicious behavior, I conducted a security check and logged out. Unfortunately, I have been unable to log back into my Facebook account since then. I have no intention of regaining access to my account and would like it to be deleted promptly. Your immediate assistance in addressing this issue would be highly valued. Please refer to my new email address below for any further communication. Thank you and best regards.
Reported by GetHuman4136976 on Ahad, 22 Disember 2019 pukul 10.17
Hello, A friend of mine has lost admin access to two Business Pages he owns. There are no other admins on the pages, causing an issue. The problem started when he attempted to link the pages from Instagram to Facebook, creating separate accounts in Instagram for the Facebook pages. It seems that trouble arose when he tried to assign admin roles from his personal account to Business Manager. Despite deleting Business Manager to regain admin access to the pages via his personal account, nothing changed. Currently, he has one personal account on both Instagram and Facebook, and two business Instagram accounts that cannot be linked to the main Business Pages in Business Manager due to the loss of admin rights. After researching on Google, we found another option to create new pages in Facebook Business Manager and then attempt to claim access to the original pages, which we have done. However, the claiming process is pending because there are no admin privileges associated with the pages. We are looking for alternative ways to restore admin privileges to these pages. Thank you.
Reported by GetHuman-kopach on Ahad, 22 Disember 2019 pukul 12.34
Hello Facebook Team, I keep encountering this message on my page consistently for the past few months. Please assist in resolving this issue. Restrictions have been imposed on Spirulina Shop Cambodia. Posts from your Page are currently not appearing in the News Feed. This could be a result of actions on your Page that are not in accordance with Facebook's guidelines. This restriction is temporary and will end tomorrow at 8:29 AM. Link to my page: [redacted] Link to my account: [redacted] Thank you
Reported by GetHuman4120297 on Ahad, 22 Disember 2019 pukul 13.06

Help me with my Facebook issue

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