Facebook Customer Service Issues

Archive 1140

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1140. It includes a selection of 20 issue(s) reported December 21, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently recovered my old account under Kristina Boston burns. I had to verify my identity due to suspicious activity. However, after retrieving the account, I couldn't access it to retrieve photos and wanted to delete it permanently. The email associated with the account was [redacted], but it seems to have vanished. My attempts with other emails and phone numbers linked to the account were unsuccessful. There seems to be a connection issue between my new and old account due to the shared phone number. Since July, I've had ongoing problems with my Facebook accounts after a hacking incident. I need assistance in transferring photos from the old account to the new one and ensuring the old account is irreversibly deleted to prevent further breaches. Any help would be greatly appreciated.
Reported by GetHuman4134193 on Saturday, December 21, 2019 6:04 PM
I accidentally sent an offensive video to someone on Messenger, and as a result, my account got disabled. This is the first time this has happened to me. I mistakenly sent the video thinking it was a meme, as someone had sent it to me previously. My account is not linked to an email address but to my mobile phone number. I am unsure whether I should wait for it to be reactivated or create a new account.
Reported by GetHuman4134274 on Saturday, December 21, 2019 6:17 PM
My Instagram account, @riverathecorgi, was deactivated unfairly due to suspicions of violating community guidelines, which I firmly deny. This account is purely for sharing photos of my dog, not for any deceptive practices. I am eager to have it reinstated promptly, as I adhere to all of Instagram's regulations diligently.
Reported by GetHuman4134299 on Saturday, December 21, 2019 6:22 PM
Recently, while using Facebook, I encountered an issue where my account got locked due to "suspicious activity." Although I recently moved within the same city, I'm unsure if this triggered the problem, possibly related to my IP address. I provided the necessary information as requested, and my account is now marked as "disabled." I filled out the appeal form and submitted my ID but have not received any communication about resolving this issue. I believe I have not violated any policies, so I am confused about the account ban. I am seeking assistance to have a manual review of my appeal and to have the ban lifted.
Reported by GetHuman-appexmar on Saturday, December 21, 2019 6:33 PM
Hello Facebook team, I'm Jocelyn. I have a big problem with my Facebook account. It was hacked two months ago, and someone is currently using it. I don't know what to do to recover my account as they changed my phone number and password, making it impossible for me to reset it. My account is connected to [redacted], and my name is Jocelyn Eugenio Andrade. Many of my friends have reported it as a fake account, but Facebook has not responded. Please delete this account so the hacker cannot use it anymore. Your assistance in deleting it would be greatly appreciated. Thank you for considering my request.
Reported by GetHuman4090050 on Saturday, December 21, 2019 6:35 PM
Hello, A few months back, someone attempted to hack into my account, and since then, I haven't been able to access it. I am unsure about the new password, and my previous email address is no longer valid. I attempted to complete the security procedure using the three security accounts and received the codes. However, Facebook did not send the confirmation email even though they acknowledged recognizing me. I am at a loss on what steps to take next.
Reported by GetHuman-lukas__ on Saturday, December 21, 2019 6:46 PM
My account was compromised by an individual named Cornish Brian Larmar. I am J SOPHIE GARZA MALDONADO. Unfortunately, I no longer have access to my account as the hacker changed the password. Please take immediate action to close the account under the name of J SOPHIE GARZA MALDONADO. I am very upset as the hacker now controls my account which contains a lot of personal information. Thank you.
Reported by GetHuman4134413 on Saturday, December 21, 2019 6:48 PM
I created a new Facebook account on December 3rd, and it was functional for a couple of days. Suddenly, my account got disabled and now Facebook is asking me to upload a photo of myself for verification. I have been trying to resolve this issue, but I haven't received any responses from their support team, and I can't find a phone number to call for assistance. I really need to get this matter sorted out so I can regain access to my account.
Reported by GetHuman-shankleb on Saturday, December 21, 2019 7:03 PM
I recently purchased an iPhone 11 Pro and needed to log back into Facebook. Unfortunately, the password saved by Apple was incorrect, and I cannot remember it. I tried to reset my password, but the email with the reset code did not reach my inbox or spam folders. I kindly request assistance in retrieving my password or sending a reset code to [redacted] or [redacted] Your help would be greatly appreciated. Thank you.
Reported by GetHuman4134538 on Saturday, December 21, 2019 7:13 PM
I recently got blocked on Facebook for saving something that didn't meet their guidelines. I mistakenly saved another post, thinking it was different, and my block got extended. Can Facebook please delete the post and unblock me? It was a complete accident, and with my birthday approaching on Wednesday, I really hope to be unblocked in time. Is there any way to resolve this situation?
Reported by GetHuman4134604 on Saturday, December 21, 2019 7:23 PM
I created a new Facebook page for our agency to promote our services as a business page. During the setup, I mistakenly used the business landline instead of my personal cell linked to the Gmail account. Now, I am unable to proceed with the two-factor authentication and have been locked out of the account as I can't receive the code on the landline.
Reported by GetHuman4134715 on Saturday, December 21, 2019 7:44 PM
Hello, I am unsure if this is the correct platform, but after exhausting other avenues, I am seeking your assistance. Our Instagram page, which is linked to our Facebook page, Casual_world_travelers, is experiencing recurring bans without cause. Despite not utilizing bots or applications, we are banned daily, hindering our ability to engage with our audience, impeding our growth, and disrupting the community connections we have worked to establish. We are in need of resolution to this issue to resume normal operations. Your help in addressing and resolving this matter would be greatly appreciated.
Reported by GetHuman-dpcasual on Saturday, December 21, 2019 8:29 PM
My Facebook account got disabled for no reason. Every time I try to log in, I receive a message asking to enter a new password because the old one is incorrect, but my profile remains inaccessible. I created new profiles, but the same issue persists. My original profile was under the name Tsvetelin Bishkov (Цветелин Бишков). I need help restoring my first account or understanding why my accounts were disabled. Thank you.
Reported by GetHuman4134938 on Saturday, December 21, 2019 8:36 PM
Last night, on December 20th, Kenzie Anna Coutts hacked into my Facebook account. Today is the 21st, and when I tried to log back in, she had changed the email and phone number associated with the account. I am currently locked out of my account until I can get confirmation from her, which is frustrating and unnecessary. Kenzie's account was hacked by her ex, Cory Dale Evans, and hers is now experiencing the same issues as mine. I would appreciate any tips on how to better secure and protect my Facebook account. Thank you.
Reported by GetHuman4134942 on Saturday, December 21, 2019 8:37 PM
I deactivated my Facebook account roughly 5 years ago. Recently, I've been attempting to create a Facebook page to boost my business. However, each time I try to log in, a message informing me that my account has been disabled pops up. I'm eager to establish my page to reach out to customers. I sent in identification verification about a week ago and again today, but I have not received any response from Facebook. How should I proceed?
Reported by GetHuman-iannason on Saturday, December 21, 2019 8:43 PM
I recently encountered a troubling situation with a friend, Kenzie Anna Coutts, who I now suspect of hacking my account on December 20th. Today, on December 22nd, when attempting to log in, I was prompted to confirm my identity. Despite providing my email and phone number for verification, I keep receiving a message indicating that I am a spam user. I am hoping to resolve this issue promptly. Could you kindly assist by providing a new verification code that I can use to regain access to my Facebook account? Thank you for your help.
Reported by GetHuman4134942 on Saturday, December 21, 2019 8:43 PM
I encountered an issue with my email account after responding to a family member's post. I firmly believe in exercising my First Amendment right to freedom of speech. Although Facebook may have deemed my response derogatory, I feel it was necessary to address certain behaviors. I request the removal of the block on my account to prevent any financial losses and to ensure my freedom of speech remains protected. Name: Brian Dear Facebook Email: [redacted]
Reported by GetHuman4134968 on Saturday, December 21, 2019 8:44 PM
I am currently facing difficulties accessing my account. I have been logged in on my phone for an extended period and cannot recall my password. Unfortunately, I do not have a linked phone number or trusted contacts for account recovery. When attempting to reset my password or update my account information, I am prompted to enter the password I have forgotten. The verification codes are being sent to an email address that is no longer active through AOL. I am unsure how to proceed in recovering my account or updating my information to regain access. This account is crucial to me as I manage multiple business accounts and have a large network of people connected to it. Any guidance or assistance on resolving this issue would be greatly appreciated.
Reported by GetHuman4135052 on Saturday, December 21, 2019 9:08 PM
I have an old Facebook account from my 7th grade, but I can't remember the email and password associated with it. I've tried recovering the email without success. My mom tags me on that account, making it appear active when it's not. The name on the account is Olivia Sewell (Tomochan Sewell). I now use a different account under the name Olivia Sewell without the Tomochan. The old account is causing issues in my job search as it shows up as my primary account. I can provide proof of identity through the pictures and other information. Thank you for your help!
Reported by GetHuman4135096 on Saturday, December 21, 2019 9:21 PM
Hello! I am seeking assistance for my daughter, Kira, who recently got locked out of her Facebook account. Even after getting confirmation and assurance from Facebook that the issue had been resolved, she is still unable to access her account. Although she successfully logged into Instagram, Facebook continues to request her ID. Despite multiple attempts to resolve this via email, we only receive automated responses. How can we regain access to her Facebook account?
Reported by GetHuman4135099 on Saturday, December 21, 2019 9:21 PM

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!