Facebook Customer Service Issues

Archive 1138

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1138. It includes a selection of 20 issue(s) reported December 21, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Nicole Smith. I attempted to access my account this morning and received a notification stating that my account has been disabled. I am uncertain as to why this has occurred. I tried to submit the form on Facebook to address this issue, but I encountered an error message indicating that the email provided was invalid. The email associated with my account is [redacted] The account is registered under the name Nicole Smith. I have included a copy of my ID in this email. I would greatly appreciate it if you could assist in unlocking my account promptly. You can contact me at this email. Thank you, Nicole Smith
Reported by GetHuman4131917 on Saturday, December 21, 2019 5:51 AM
Hi, my name is Marjorie Britt. Someone named Nicholas has hacked my Facebook account, resulting in it being disabled. I believe he is a scammer as my friend discovered he was pretending to be a Russian man named Tobias. He sent me a friend request, vanished from Facebook, then asked to use my account, which I refused. Despite not providing any information, he managed to take control of my account. As I am not tech-savvy, I am seeking assistance. Facebook security is contacting him through my Gmail, which I have never had issues with on Facebook. I implore Facebook to restore my account on my mobile phone. Thank you, Marjorie Britt.
Reported by GetHuman4131953 on Saturday, December 21, 2019 6:05 AM
I received a picture of puppies which I clicked on. Then, I saw a comment on a post about selling puppies that I didn't make. I tried changing my password, but couldn't. When I logged out and tried to log back in, it said my password was wrong. I attempted to reset it, but couldn't do so. I also didn't receive the reset code in my email associated with my Facebook account.
Reported by GetHuman4131991 on Saturday, December 21, 2019 6:25 AM
I was trying to open a business account on Facebook with the name Vaidehi but got confused about what name to use. I was originally running a page under the name Anita Agarwal connected to my personal Facebook account. The page's name is @vaidehithetribalcanvas1. In an attempt to run the page under a new account named "Vaidehi," I created a new Facebook account and made Vaidehi the admin of the page while removing Anita Agarwal. However, Facebook disabled my "Vaidehi" account, causing me significant loss. I am unable to operate the page from my personal account or the new "Vaidehi" account, leading to business disruptions. The details of the new Facebook account are as follows: Name: Vaidehi Agarwal Phone: [redacted] I need assistance in unblocking my Facebook account so that I can reassign the admin role and resume normal operations with my page @vaidehithetribalcanvas1. Your help in this matter would be greatly appreciated.
Reported by GetHuman-aniegirl on Saturday, December 21, 2019 6:27 AM
Hello, my name is Zeonna Al-Shabazz, known as Zee Catt on Facebook. I recently got reported on Facebook for using inappropriate language towards a friend while we were joking around. Facebook is my main way of staying in touch with my family and especially my niece, especially during the holidays. Unfortunately, there's someone who has a problem with me and keeps reporting my account, resulting in it being blocked. I kindly request to be unblocked so I can continue using Facebook to keep in touch with my loved ones. Thank you.
Reported by GetHuman-zeonnaal on Saturday, December 21, 2019 6:43 AM
I recently set up a new Facebook account and sent a friend request. Shortly after, I was asked to input a security code due to suspicious activity. Once I did, I could use the account, but when I sent another friend request, I faced the same issue and had to provide a photo of myself for verification. Since there are no photos of me on the account, I'm unsure if it will be unlocked. I'm puzzled why this keeps happening. The email I used for this account matches the one from an old account I deleted a few months ago. I also relocated to Japan recently. Could that be a factor? Regards, J. Wirgau
Reported by GetHuman-wijoshua on Saturday, December 21, 2019 6:55 AM
I lost my phone with my account signed in. Unfortunately, it seems someone has locked me out of my account. I need a way to prove my ownership to reset the password to be sent to my Gmail account, as I no longer have access to the original email used to create the account years ago. This is the fifth time I am explaining my issue. My Gmail account is [redacted] My full name is Crystal Elizabeth Brown, and my Facebook name is Crystal E Brown. Thank you for your help.
Reported by GetHuman-brownsex on Saturday, December 21, 2019 7:00 AM
I misplaced my phone with my account logged in. It appears that someone found it and locked me out of my account. Unfortunately, I no longer have access to the email or phone number associated with the account. I am unable to receive the reset code through those channels. I would appreciate the opportunity to chat with someone over email or phone to verify my ownership of the account. This would allow a reset code to be sent to my Gmail address as an alternative, or to another phone number.
Reported by GetHuman-brownsex on Saturday, December 21, 2019 7:14 AM
My account has been hacked. The phone number [redacted] is not mine, and I cannot seem to resolve this issue. I created a new email address to receive a recovery code, but I never received it. Even after trying to use trusted friends for verification, the incorrect phone number still shows up. I have attempted to change my password numerous times without success. I am unable to log in to my account. Additionally, I am being charged for an ad I did not authorize, and a new invoice shows a higher amount than agreed upon. I will contact my bank to stop these payments and request refunds. I also need assistance in obtaining refunds for game purchases that I can no longer access. Please remove the incorrect phone number from my account so I can regain access.
Reported by GetHuman-jeannerp on Saturday, December 21, 2019 7:48 AM
Hello, I am Ashok and I am having trouble logging into my Facebook account due to an issue with the 2FA. I enabled 2FA on my Facebook account through the app but now I can't log in because I logged out from both the browser and mobile without verifying myself. I need help resetting my 2FA method to receive verification through text messages. I have tried sending proofs several times but have not received a response. Can someone assist me in recovering my account, please?
Reported by GetHuman-askashok on Saturday, December 21, 2019 8:14 AM
Hello, I've encountered recurring issues with Facebook blocking my accounts without valid reasons. Following my account creation, it was promptly blocked. I question the reliability of Facebook's practices. Some conspiracy theories suggest that Facebook, supposedly controlled by the Illuminati, seeks to gather personal information. There are wild claims linking the Illuminati to tragic events like the 9/11 attacks and predictions of future catastrophic plans. These allegations are widely spread, even with visual evidence on platforms like YouTube. Having resided in the USA for nearly a decade, I find these theories alarming.
Reported by GetHuman-fanro on Saturday, December 21, 2019 9:20 AM
I lost my phone, and someone found it in Eastern Europe. Unfortunately, it's common for people not to return phones here. I just want to log out of my social media accounts. The friend who helped me recover my Google account last time has left the country, and I can't reach him because I don't have access to my phone or accounts. I have these two Google accounts.
Reported by GetHuman-dusanra on Saturday, December 21, 2019 10:41 AM
I posted an advertisement on Facebook Marketplace and received a notification about potentially infringing on rights, apparently reported by SKY. Since then, I have been continuously receiving notifications. Although my profile is still visible to others online, whenever I try to access the app, an error message appears saying, "Something went wrong. We are trying to fix it." I am uncertain if my account has been disabled or if there is just a temporary block in place. It has been three days now with no additional communication from Facebook.
Reported by GetHuman4132595 on Saturday, December 21, 2019 11:18 AM
My Facebook account was hacked, and the email address and phone number were changed. I have tried various channels to rectify this, but the original email associated with the account change is not working for me to regain control. The original email was [redacted] I have the IP address and phone number used for the change: [redacted]. I am eager to regain access, so please reach out to me via email or phone at [redacted].
Reported by GetHuman-badtenne on Saturday, December 21, 2019 11:27 AM
I recently shared a Guardian article discussing Amazon's decision to sell Tommy Robinson's products. In response, I commented, "Appalling." Tommy Robinson is a prominent figure on the far right and is often associated with racist behavior. However, I'm concerned that Facebook's algorithms have misconstrued my comment as racist rather than anti-racist for the second time. I have reached out to the Guardian Newspaper regarding this issue and am hopeful that they will address it in an upcoming article.
Reported by GetHuman-musecp on Saturday, December 21, 2019 11:28 AM
I need help resetting my Facebook password. Before I had a stroke, I stored all my login details at home. Unfortunately, while I was in the hospital, my wife found them, but now she's terminally ill. My mobile phone is locked by Apple, so despite my efforts to reset the password, I'm unable to receive any reset code messages. Luckily, my email is still accessible on my iPad, which saves all communication with my phone as texts.
Reported by GetHuman-gokk on Saturday, December 21, 2019 12:31 PM
In [redacted], when setting up the Facebook account, the email address was entered incorrectly. Despite this, the account continued to be used with the same phone number. Recently, the phone was accidentally dropped, leading to a shattered screen. A new phone was purchased, and now there's a struggle to add Facebook to it. The issue arises from not being able to receive the verification code via email due to the invalid email address and also not receiving it via text on the phone. It's unclear why the code is not reaching the correct phone number. The account in question belongs to Sherry Quick Thomas, with the incorrect email listed as [redacted] What steps should be taken next for account recovery?
Reported by GetHuman4132835 on Saturday, December 21, 2019 12:56 PM
For weeks now, my Facebook account has been acting up, preventing me from posting consistently. Despite reporting the issue multiple times, I have yet to receive any help from Facebook. Recently, I logged out of my account and now cannot log back in. My iPhone did not receive any login code, and texting the Facebook five-digit number yielded no response. When I emailed Facebook, they requested a photo of myself holding the five-digit code, which I promptly sent. Subsequently, they asked for a photo ID with specific details, to which I complied, but have not received any further response.
Reported by GetHuman-pjwfb on Saturday, December 21, 2019 12:56 PM
Facebook mistakenly banned me for a post that does not violate their community standards. I find it frustrating to face bans for comments that do not qualify as hate speech. My comment, made within the context of a singles group discussion about women being misled by men, said, "Men are untruthful and deceitful. It's unfortunate they don't alter their behavior." I believe Facebook is excessively controlling and should not be censoring content like this.
Reported by GetHuman-nark on Saturday, December 21, 2019 1:37 PM
My account was hacked recently and I am concerned that the hackers are using it to infect my friends. All my email accounts have been compromised and the passwords have been changed by the hacker. I believe they are intercepting any messages sent to me. As a temporary measure, I request for my Facebook profile to be suspended until I can rectify this issue. My Facebook login was [redacted], but the recovery code sent by Facebook was also intercepted and changed. I am eager to resolve this situation promptly. Thank you for your attention to this matter.
Reported by GetHuman-dpetite on Saturday, December 21, 2019 1:39 PM

Help me with my Facebook issue

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