I have been hacked and the email linked with my account has been changed so I can not r...

GetHuman-gmardo's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-gmardo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-gmardo's own words
I have been hacked and the email linked with my account has been changed so I can not reset the password. The email now linked to the account ends with “.ru” and I am almost positive that is a Russian email address. I got hacked yesterday, December **, ****, in the afternoon. The account is now disabled and I would greatly appreciate it if I could have some help getting it back. The original user was @giulianamardo and is now @igor*interpol. I have researched on how to fix this but keep getting back to your support website which is no help whatsoever. I’ve had this account for a long time, almost reaching **** followers and would be devastated to have to start all over and create a new one. Please help me in this situation, your support would be greatly appreciated.

GetHuman-gmardo did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-gmardo
Dec 20th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 234925 others
0 customers following this

Timeline

GetHuman-gmardo started working on this issue
Dec 20th, 2019 5:26pm