Facebook Customer Service Issues

Archive 1132

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1132. It includes a selection of 20 issue(s) reported December 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Today, I made a new Facebook account. Soon after adding my photo and phone number, I received a message stating that my account is under review and I can't use Facebook. It's confusing to me, and I'd like to either regain access to my account or delete it to ensure my photo is secure.
Reported by GetHuman4124977 on jeudi 19 décembre 2019 22:53
I am having trouble accessing my Facebook account due to password issues. Unfortunately, it has been hacked by my ex-partner who is posting inappropriate content under my name. The account in question is associated with the name M Dwayne Perch. I am unsure how she gained access to my account and I am worried about the messages she may have sent while pretending to be me. This situation is causing me a lot of stress. I need assistance in permanently removing the hacked Facebook account and also deleting another account under the name Dwayne Perch where I am unable to recall the password.
Reported by GetHuman4125131 on jeudi 19 décembre 2019 23:19
I was informed of suspicious activity and asked to submit a picture. Sadly, I've been locked out of my account for quite a while now. I still haven't been able to recover it, and this has caused me a lot of distress. I'm waiting for them to validate our IDs for our joint account since my husband and I share it. I created a temporary account in the meantime, but now I can't access my old account where I stored precious pictures of my grandchildren. It's frustrating that it's taking so long for them to review the picture and allow me back in. This situation is absurd, ridiculous, and extremely frustrating. It seems many others have similar problems, and I believe a better customer support system is necessary.
Reported by GetHuman4125181 on jeudi 19 décembre 2019 23:32
For the past two weeks, Facebook isn't sharing any of the YouTube videos I upload. Every time I try to post, I keep getting the same error notification repeatedly. If this issue isn't resolved promptly, I will have no choice but to leave Facebook for good. I prefer not to communicate via email, so please reach out to me through phone calls only. Thank you.
Reported by GetHuman4125313 on vendredi 20 décembre 2019 00:01
I have been using a Facebook account for around 10 years under the name Alice KT Allen. The original email address [redacted] that I used for the account has been deleted. I am unable to restore that email and never added a phone number to the account. As a result, I am locked out because I can't remember the password and cannot reset it without a phone number or email attached. This is concerning as I have many cherished pictures and friends on this account. I am seeking guidance on how to address this matter. Thank you.
Reported by GetHuman4125344 on vendredi 20 décembre 2019 00:07
I recently reported a video on Facebook that showed me in a vulnerable state being harassed. Despite clearly violating community standards by humiliating and degrading me while I was unconscious, Facebook stated it was acceptable. The comments even mentioned how I appeared to be in a dangerous situation and urged for its removal due to the bullying and harassment. I am requesting a thorough review of this video and its prompt removal as it was shared to belittle me.
Reported by GetHuman-maryyyba on vendredi 20 décembre 2019 00:46
Someone has hacked into my Facebook and Messenger account, changed the password, and altered the recovery information, leaving me unable to access my account. I urgently need assistance to regain access to my account as it is crucial for me to communicate with my grandchildren. I have been unable to resolve this issue for three days now, and as I am on disability, I am relying on your prompt help as I do not have the funds to spare for this.
Reported by GetHuman-talladeg on vendredi 20 décembre 2019 00:47
I have spoken with the police, and I urgently need the conversation between Summerlove Stinson to be restored on my Facebook Messenger. I have a court hearing on January 6 at 9 am, and this exchange is crucial evidence to support a harassment charge against her for threatening me over something I did not do. Kindly send the messages to my account, including my girlfriend's threats, as she is unable to read and uses my cell phone linked to the Spectrum account. I require the threats from Summerlove Stinson to Jamie Magaw for evidence purposes. The Portland, Maine police recommended that I request this information to be sent to my email accounts. Your assistance in providing this evidence is greatly appreciated.
Reported by GetHuman4125643 on vendredi 20 décembre 2019 01:22
I'm Rowell Bisnar Marilla. I encountered a pop-up security check on Facebook but couldn't verify it because of outdated contact info. After answering questions and sending 3 codes, it promised a confirmation email to my new address, [redacted] However, I haven't received any updates since yesterday. Please reach me at [redacted] or call +[redacted]72. Thank you.
Reported by GetHuman-rowellma on vendredi 20 décembre 2019 01:29
A few years back, I created a Facebook account for my grandmother using my email so she could view family photos. Unfortunately, she has passed away, and I'm trying to shut down the account and stop receiving emails. However, I'm unable to access the account even with the correct password due to suspicious activity. I simply wish to either deactivate the account or cease receiving emails. This way, I can avoid any further notifications.
Reported by GetHuman4125739 on vendredi 20 décembre 2019 01:52
My old Facebook account was hacked, and they also hacked my phone. I've reactivated an old Facebook profile and replaced my phone post-hack. I'm unable to receive verification codes via text due to the phone being cloned. Currently, I have two ads running for my business, but I can't access the business manager. I aim to deactivate that business manager and create a new one with my new Facebook account, but I haven't received any assistance from support. Please provide help.
Reported by GetHuman-jhnsndrs on vendredi 20 décembre 2019 03:21
Hi there, I am Amit Adhikari, and I have been experiencing issues with my Facebook accounts being hacked multiple times. I opened a new account, but unfortunately, it was hacked again. I feel frustrated and concerned about the security of my accounts. I kindly request to have all three Facebook accounts consolidated into one secure account. Additionally, please permanently close the other two compromised accounts to prevent further incidents. I appreciate any assistance the Facebook team can provide in resolving this matter. Thank you, Amit Adhikari
Reported by GetHuman-amitindi on vendredi 20 décembre 2019 04:15
Two years ago, I purchased a new phone and mistakenly created two Facebook accounts. After getting another new phone, I couldn't remember my password and lost access to Facebook. I rely on Facebook and Messenger to stay connected with friends and family, as well as keep up with my great-granddaughter. I am not tech-savvy, just a former kindergarten teacher trying to reconnect. I apologize for the confusion and would appreciate any assistance in regaining access to my account. Thank you.
Reported by GetHuman4126186 on vendredi 20 décembre 2019 04:35
Dear Sir/ Madam, About a week ago, I attempted to change the name on my Facebook account. Facebook requested that I submit an identity document, so I provided my business's PAN card. Subsequently, my Facebook account was blocked. On my screen, I am receiving the following message: "We'll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we'll contact you for additional documentation." I kindly request the release of my Facebook account as it contains my business page, which is crucial for my client communication and business updates.
Reported by GetHuman4126260 on vendredi 20 décembre 2019 05:08
I lost my mobile phone last month and when I reported the incident and got it back, my SIM card and phone were formatted, thus deleting all my account information. Consequently, I am unable to access my Facebook profile under the name Lucky Singh Rajput. My educational details include attending Goenka College of Commerce and Business Administration, and schools like Aps Yol Cantt, Aps Bathinda Cantt, and Aps Kolkata. The email associated with the account is [redacted], and the registered mobile number is [redacted]. I have lost complete access to my previous account due to formatting and would like assistance. I am aware of my correct password, but the 2-factor authentication setup is preventing me from recovering it. I can be reached at [redacted] or +[redacted]48 for assistance. I am grateful for any help in resolving this issue.
Reported by GetHuman-kingoflu on vendredi 20 décembre 2019 05:22
Hello Team, I am reaching out about my friend's Facebook account issue. Unfortunately, she forgot both her password and username, and the recovery options are not viable as her registered phone number is no longer in service. She now wishes to permanently delete the account, but we are unable to do so. I have chosen to report the profile from my own Facebook account, indicating that it may be pretending to be someone else. I kindly request your assistance in resolving this matter. Thank you.
Reported by GetHuman-erkarma on vendredi 20 décembre 2019 06:02
My account got deactivated for a few months (possibly 3) due to inactivity and having another account. Recently, when I returned, I tried to join some groups but encountered a block from Facebook. Despite being familiar with the concept of Facebook jail, I believe it doesn't apply as I haven't posted anything to prompt it. Strangely, all other features like messaging, liking, and commenting work fine; only group joining is restricted. I've attempted various solutions, but the issue persists.
Reported by GetHuman4126427 on vendredi 20 décembre 2019 06:15
Hello everyone, I recently changed my Facebook password, and my Instagram account is linked to my Facebook. When I tried to log into my Instagram, it prompted me to enter a 6-digit code from an email. The issue is that the email associated with the code, [redacted], was closed due to inactivity for over [redacted] days. I contacted Walla.co.il for help, but they explained their policy. I am now in a frustrating situation where I cannot access my Instagram account (Tzahi Barda) because I cannot retrieve the 6-digit code from the closed email. Thank you in advance, Tzahi.
Reported by GetHuman-tsachiy on vendredi 20 décembre 2019 06:19
Dear Sir/Madam, I am the account owner, and I am confused as to why my account was disabled. Yesterday, I was able to use Facebook without any issues, but after changing my profile picture, I tried to log in again and found that my account had been disabled. I am not sure why this happened. If I inadvertently violated any policies, I sincerely apologize. This account holds significant importance for me as it contains all my essential data. I kindly request you to reactivate my account. Thank you.
Reported by GetHuman-kamranak on vendredi 20 décembre 2019 06:23
I'm experiencing an issue on Facebook that's not related to my computer, but I can't seem to find a solution. I have several questions: 1. Why is it that I can't ask questions when I'm blocked? 2. What exactly is the frequency limit for asking questions, and what is the specific limit? 3. Are you able to review the post or comment I replied to that resulted in me being blocked? 4. Could you please specify why a person who is blocked is not informed about the specific reason for their block? I'm interested in understanding these aspects to prevent future blocks.
Reported by GetHuman-annanas on vendredi 20 décembre 2019 06:33

Help me with my Facebook issue

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