Facebook Customer Service Issues

Archive 1130

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1130. It includes a selection of 20 issue(s) reported December 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear all, I am writing to express my deep disappointment regarding the unjustified blocking of my Facebook account. I am bewildered by this action since I have not made any mistakes or committed any violations on this specific account. The lack of transparency in your decision to block me without stating a reason is disheartening. I am perplexed by the fact that while my account has been blocked, individuals who use foul language and display offensive behavior remain unaffected. The inconsistency in your policies is concerning, especially when there are numerous fake accounts with false identities that seem to go unchecked. I kindly request that you address this issue promptly, review my account activity, and reinstate my access so that I can continue using my profile without interruption. Your attention to this matter is greatly appreciated. Best regards, Nastja
Reported by GetHuman4123031 on Thursday, December 19, 2019 5:27 PM
Hello, Good evening. My name is Renee. I would like to thank you for taking the time to address my issue. I am sorry if I have made a mistake with my account that caused Facebook to block me. I am unable to receive my tag number via text message on my phone, and it has been 25 days since I have been unable to log in to my Facebook account. Can you please advise me on how I can regain access to my Facebook account? Details: Facebook account name: Renee Kwok Email: reneekwok18@ gmail .com Thank you, Renee
Reported by GetHuman-reneekwo on Thursday, December 19, 2019 5:29 PM
I'm unable to access my Facebook account as I lost my phone and I need a verification code from that phone number. Also, I can't access the email associated with my Facebook because I forgot the password. I'd really appreciate your help. I'm currently trying to log in from a new phone, but I can't proceed without the verification code from the lost phone. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman-ivydocdo on Thursday, December 19, 2019 5:29 PM
I lost access to my phone with my account signed in, resulting in being locked out. I would appreciate it if a reset code could be sent to my Gmail account at [redacted] Unfortunately, I no longer have access to the email [redacted] or the associated phone number. Regaining control of my account is crucial to me as I don't feel comfortable with a stranger having control over an account linked to my name and picture.
Reported by GetHuman-brownsex on Thursday, December 19, 2019 5:29 PM
I created a Facebook account with my phone number, but it got locked shortly after. The following day, my account was disabled. I tried to verify my identity by submitting my ID, but my account remains disabled. When I search for my account using my phone number, it displays two accounts - one with my name and another with my phone number. However, both profiles indicate that my account is disabled. Why are there two accounts showing up, and what steps can I take to regain access to my account?
Reported by GetHuman-neo_drag on Thursday, December 19, 2019 5:34 PM
I need help adding my business page to Facebook Business Manager. As an admin, I've tried, but keep getting an error stating the page is the primary Page for another business. It suggests requesting access or working with the other business to change their primary Page. I do not know who the other business is or how to reach them. Any assistance is appreciated.
Reported by GetHuman4123164 on Thursday, December 19, 2019 5:51 PM
Hello, everyone. I'm experiencing a problem with FB. I received a notification stating that I was performing actions too quickly, causing my account to be locked. FB mentioned sending a 6-digit code via SMS to verify my identity, but it has been an hour, and I have not received it yet. I have attached two screenshots for reference. This issue is preventing me from accessing my GUS ROROS account. Any assistance would be greatly appreciated. I am located in Baltimore, Maryland. Thank you.
Reported by GetHuman-gusroros on Thursday, December 19, 2019 5:57 PM
It seems I've been restricted from sharing posts due to a community standard violation, but I haven't received any information regarding which standard or post was the issue. Also, a post I was tagged in by my husband was removed for suspected spam, and we are unsure why. I feel left out of this decision, and I would appreciate clarification. Please reach out to me via email at [redacted] or phone at [redacted]. Thank you, Kat Woolard.
Reported by GetHuman4123235 on Thursday, December 19, 2019 6:00 PM
I blocked someone who was bullying me, and I posted screenshots of the harassment. One of his friends messaged me, and I blocked him too. Many other girls commented that he did the same to them, and they blocked him as well. The post was reported, but Facebook acknowledged their mistake and left it up. When I posted another status asking whoever reported it to reveal themselves, that post was also reported today. This person even called the number listed trying to threaten me, but my boyfriend handled it. I want to report whoever is reporting my posts. I never bullied anyone, yet I'm being harassed. I suspect it's them, as it's the same topic. Despite blocking the guy, he still managed to call me. The one reporting my posts is a creep, and I want them blocked.
Reported by GetHuman-ngvar on Thursday, December 19, 2019 6:10 PM
I am experiencing an issue where I have been restricted from sharing any content, including my personal memories. Facebook has indicated that I violated a community standard, but I am unsure of when or how this occurred. I am seeking clarification and would like to speak with a support representative to address this situation promptly. My posts are not offensive or explicit in nature. Additionally, my husband was blocked for sharing a post that was flagged as spam and he included me in it. Unfortunately, I was unable to review the content to make my own assessment. I believe it is unjust to not be able to make my own choices about what I view.
Reported by GetHuman4123235 on Thursday, December 19, 2019 6:18 PM
I need assistance with blocking the individual who is repeatedly reporting my posts. I previously blocked someone who was harassing me directly, and their friend who reached out to me after. Despite Facebook acknowledging their error, my posts on the same topic continue to be reported. The initial reason for my posts was to address the harassment I was facing and to take action by blocking the perpetrator. This person has gone to the extent of contacting me through the phone number listed, leading to threats that my boyfriend handled on my behalf. It would greatly help if the person reporting my posts for false bullying and harassment could be blocked. I have screenshots displaying some of the disturbing messages.
Reported by GetHuman-ngvar on Thursday, December 19, 2019 6:35 PM
I am facing an issue with my Facebook account. Yesterday, my personal account got hacked from a different location while I am in Nairobi, Kenya. I immediately tried to secure my account, but Facebook permanently disabled it. I had this account for nearly 5 years without any complaints. I believe the hackers did something wrong, and it is unfair that I am facing the consequences. I have always adhered to Facebook policies, and I am requesting for assistance to regain access to my account. Kindly provide a solution, as I do not want the hackers to win. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-aliroba on Thursday, December 19, 2019 6:43 PM
Hello, my name is Summer Dion. I was in a relationship with someone who stole my phone, giving him access to my email and phone number. He changed all the login information to my accounts. My email is now [redacted] He has been sending out personal information to all my contacts, including my parents, posting things on social media, and even changing my account settings. I no longer want to be associated with this account as he has embarrassed me publicly. Please delete this account as it is no longer under my control. Thank you.
Reported by GetHuman4123528 on Thursday, December 19, 2019 6:47 PM
I am having trouble accessing my Facebook account. I created it years ago using a yahoo email address ([redacted]) that is no longer active. The phone number associated with the account is also disconnected. I now have a new phone number. When I try to recover my password, Facebook keeps sending the code to the old email address. Additionally, one of the friends I selected to receive a code is not able to assist due to a medical condition. I have not logged into Facebook for over five months and would appreciate any help in regaining access. My name on Facebook is Alvin Gardner.
Reported by GetHuman-alvinaga on Thursday, December 19, 2019 6:47 PM
I recently got a new phone and had trouble accessing my Facebook account. I attempted to reset my password by verifying my identity with codes sent by trusted friends. After successfully verifying my identity, Facebook sent an email to reset my password. However, I have not received this email despite multiple attempts to resend it. Every time I try to resend the email, I encounter an error message asking me to try again later. This issue has persisted for two days, and I have not been able to resolve it. Thank you.
Reported by GetHuman4123553 on Thursday, December 19, 2019 6:51 PM
Hello, I am Fatima Kadarishko. I am having trouble accessing my old Facebook account under the name Oren Bella. I have forgotten the password, no longer have access to the associated phone number, and cannot use the email connected to that account anymore. I have been unable to open this account for almost two years. I would like to deactivate it promptly as it is public, and I do not wish to use it anymore. My new account is under the name Bella Oren. Please assist me in resolving this issue. Thank you. You can contact me via email at [redacted] or through my new Facebook account under the name Bella Oren. Thank you.
Reported by GetHuman-fatvanci on Thursday, December 19, 2019 7:05 PM
I recently purchased a new iPhone and encountered an issue with my Facebook account. I accidentally logged into an older Facebook account linked to my phone number instead of my current account as I forgot the login information. The email I believed was associated with my current account states that it has been locked by Facebook. I am frustrated by the lack of customer service support from Facebook in resolving this matter.
Reported by GetHuman4123698 on Thursday, December 19, 2019 7:16 PM
I have been facing repeated hacking issues with my Facebook account. Despite changing the password multiple times, the problem persisted. A friend alerted me about a strange photo on my profile, but when I checked, I found my Facebook account had vanished. Subsequently, I created a new account that has also been disabled. I would appreciate assistance in regaining access to my initial account [redacted] or my latest account [redacted]
Reported by GetHuman4123714 on Thursday, December 19, 2019 7:17 PM
I accidentally triggered too many login attempts on Facebook by falling asleep with my phone in hand. This led to a temporary login lock on my account. I need this resolved quickly as I am unable to access my game. Additionally, I performed a factory reset while trying to unlock my phone during this process.
Reported by GetHuman4123751 on Thursday, December 19, 2019 7:24 PM
I need help with a situation on Facebook. Someone has posted false accusations about my boyfriend, claiming he harassed and stalked them. These claims are untrue and harmful. I have reported the post as harassment, but I have not received a response from Facebook yet. My friends have also reported it. This individual appears to be posting to provoke reactions, which could be damaging to someone's reputation, especially in professional settings.
Reported by GetHuman4123755 on Thursday, December 19, 2019 7:26 PM

Help me with my Facebook issue

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