Facebook Customer Service Issues

Archive 1127

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1127. It includes a selection of 20 issue(s) reported December 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was logged out of Facebook and Messenger without explanation. After setting a new password, a confirmation email was received. Unfortunately, my current phone numbers were not recognized during the security process and I am now locked out. Attempts to create a new account were unsuccessful as it was flagged as suspicious and frozen. Is there a way for me to speak with a human to verify my identity using security questions? Thank you, Jo.
Reported by GetHuman-jomonksh on Thursday, December 19, 2019 2:50 AM
My Facebook fan page is having issues on the desktop site. It's not possible to search for the name "ALL EYE SEE" or click on the URL link www.facebook.com/alleyesee.is. The page works okay on mobile for searching the name, but clicking the page's link doesn't work. I'm unable to access changing the username of the page as it shows "This page not found" and I can't share my link with anyone. I've reached out to Facebook business support multiple times about this issue but haven't received any feedback for almost a month despite asking six times.
Reported by GetHuman-ktyekra on Thursday, December 19, 2019 2:58 AM
My ex-girlfriend tampered with my Facebook account by changing the primary email to hers, leaving me unable to access or recover my account. You can reach me at [redacted] The original email associated with my Facebook account was [redacted], and Brandy Carpenter added her email with my last name, taking over the account. Unfortunately, I can no longer access my original email used to set up the account, which she was aware of. Please assist in resetting my account with my current email. I am willing to provide any necessary proof for verification purposes. Thank you.
Reported by GetHuman-koterast on Thursday, December 19, 2019 3:09 AM
I need help resetting my password for my bank account. I can't remember it and I have a security code but can't find where to enter it. I'm having trouble accessing the page where I can click on the security option with three lines in the upper right corner. Please provide more detailed instructions rather than directing me elsewhere.
Reported by GetHuman4120196 on Thursday, December 19, 2019 3:22 AM
I am encountering difficulties logging into my Facebook account. After being notified that my account was temporarily closed due to a possible attempt by someone to take it over, I have changed my password multiple times and followed the required steps from Facebook. Despite successfully changing my password, I am still unable to access my account. I believe my account has not been hacked, but rather taken over by Facebook. This is a business page essential to me, and I need access promptly as I have a significant number of friends on the platform. I have tried reporting the issue to Facebook, sent emails, but couldn't find a contact phone number. I am unsure how to proceed since Facebook has locked me out of my own account, which has all my contacts.
Reported by GetHuman4120216 on Thursday, December 19, 2019 3:29 AM
My Facebook account was removed in September [redacted] due to violating community standards. I haven't tried to log in since. Recently, I tried to create a new account with a different email address. However, the new account was quickly blocked for suspicious activity before I even had the chance to add friends. On Monday, when I tried to log in, I was notified that the account had been disabled. I simply wish to have a functional Facebook account to connect with others and assure I will adhere to the Community Standards more diligently.
Reported by GetHuman-hammerli on Thursday, December 19, 2019 3:35 AM
Hello, I am encountering a significant problem with Facebook that is causing trouble. I have had an account for more than 10 years and have always used it for positive purposes, to chat with friends and interact. My email is [redacted] Lately, I have been attempting to access my Facebook account, where I have accumulated over [redacted] friends, but it is not allowing me to. Could it be that my account has been compromised? I am wondering why I have not received any notifications if that is the case. Over the years, I have noticed alerts about individuals from Philadelphia attempting to access my account. I would appreciate your assistance with this issue.
Reported by GetHuman4120263 on Thursday, December 19, 2019 3:51 AM
I am currently locked out of my Facebook account from all devices after being hacked. I changed my password, but now I can't access the two-factor authentication code needed. Despite sending my ID multiple times for verification, Facebook keeps requesting the code. After resubmitting my ID, I have not received any follow-up links from Facebook.
Reported by GetHuman4120316 on Thursday, December 19, 2019 4:16 AM
I encountered an issue when attempting to create an account using the name Sue Brodie after deleting my personal account. I ended up creating an account under the name Scout Brodie. Now it seems like both accounts, Scout Brodie and Sue Brodie, are disabled. I have tried contacting support multiple times, provided my ID as requested, but still cannot access my account. Ideally, I would like to have a personal account under my authentic name, Sue Brodie, as well as a business page named BeingHumanHR. There seems to be confusion as I believe there are duplicate pages, and I am uncertain if one was deleted as per my request. The situation is becoming frustrating, and even attempting to submit this message yields an error stating the email is not associated with this ID. Please assist in resolving this matter promptly.
Reported by GetHuman4120369 on Thursday, December 19, 2019 4:37 AM
I have trouble accessing my Facebook account on my new phone due to forgetting my password and the email associated with my account is invalid. The phone number linked to the account belonged to someone else previously which allowed me access to their account but not mine. I can only access Facebook via my old phone or PC where I am automatically logged in. How can I reset my password on my new phone? I would appreciate any assistance. Thank you. :)
Reported by GetHuman4120372 on Thursday, December 19, 2019 4:38 AM
Last Sunday, my account was hacked by someone. They sent improper messages and changed my profile picture and wallpaper. I have since deleted and blocked the affected accounts. Today, I am unable to log in to my Facebook account as I am receiving a notification saying it has been disabled. Please investigate this issue as it is my business account. Thank you.
Reported by GetHuman4120394 on Thursday, December 19, 2019 4:53 AM
I lost access to my Facebook and Messenger accounts after losing my phone with them logged in. The problem is I can't reset the password via email because I don't remember the password for the email account linked to my former Facebook account. I've had this Facebook account for years, and I really want to regain control of it. It's concerning to think a stranger might have access to an account with my name attached to it. Can you provide an alternative solution for me to reset the password and recover my account?
Reported by GetHuman-brownsex on Thursday, December 19, 2019 5:13 AM
I mistakenly had my phone number posted on Facebook, causing numerous calls regarding Shopify and other topics daily. Unfortunately, I don't have access to Facebook to rectify this issue. I was informed that my number is widely displayed on the internet. I kindly request the removal of my phone number from Facebook. You can reach me via my email, [redacted], to obtain my phone number for the necessary removal process. Thank you for your assistance. Best regards, S. Williamson
Reported by GetHuman4120446 on Thursday, December 19, 2019 5:15 AM
I am having trouble accessing my Facebook account. I had two-factor authentication enabled, but when I changed my SIM card while in the Philippines, I got logged out. Since then, I have been unable to receive the login code to access Messenger. I tried sending my ID and a code with a picture, but I have not received any responses. Additionally, I attempted to use trusted contacts, but I am unable to proceed because I already sent my ID. It has been almost a week, and I have not received any communication from Facebook support.
Reported by GetHuman4120547 on Thursday, December 19, 2019 5:58 AM
Hello, I am Rebekah Gonzales. I am struggling to access my account due to forgetting my password. The three phone numbers associated with the account are disconnected, and there is no email linked to it. I'm unsure how to receive a reset code without a functioning phone number. I have three accounts in total, and I am specifically trying to regain access to my third and most recent one. I can vaguely recall an older password, but I need assistance with this matter. Thank you for your help.
Reported by GetHuman4120628 on Thursday, December 19, 2019 6:42 AM
I attempted to edit a post on my page that was scheduled and published by my editor, using my own words. I simply wanted to add spacing because she made an error, and then I received a message stating: "The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page." I am quite puzzled by this situation.
Reported by GetHuman4120648 on Thursday, December 19, 2019 6:52 AM
Hello, I'm currently assisting my father with logging into his Facebook account on his new phone. He's forgotten his password and doesn't have access to the recovery email anymore. I attempted to add a phone number and a secondary recovery contact, but I'm not receiving the code or it prompts me for the password. I still have access to the account on the old phone and would like to link it to the new one. I can provide his email address (which we can't access) linked to the account and his name for assistance. Thank you, Emily M.
Reported by GetHuman-emilykae on Thursday, December 19, 2019 6:56 AM
I am unable to post or interact on Facebook because of two comments I made. These comments do not violate any rules or guidelines. I believe in free speech and feel like my rights are being infringed upon. My comments have never crossed a line before, and it's the first time they have caused any issues. I have experienced abuse from others and one of the comments was simply me standing up for myself when a guy verbally attacked me.
Reported by GetHuman4120706 on Thursday, December 19, 2019 7:17 AM
Facebook, please assist your customers better by verifying ads before allowing them. I placed an order (Order BB12725) with Bebocart for Rs [redacted], but the product received is incorrect. The contact number listed under the name Subrata Bhattacharya on the website, [redacted], is not responsive. Can Facebook trace this number through Crime Patrol to uphold your reputation? The Facebook page in question is Shaping Wears and Bebocart.
Reported by GetHuman4120754 on Thursday, December 19, 2019 7:39 AM
I gave my ID to someone for work, and now it has been changed without my permission. My name is Abhijeet, not Shivansh. There has been some strange activity on my account, and I'm unable to reset my password as my phone number is not being accepted. I need help in recovering my Facebook account, which is linked to my phone number, not my Gmail. The password was originally "freefireabhijeet." Please assist me in regaining access to my account. The phone number associated with my Facebook login is +[redacted]43.
Reported by GetHuman-jitukhat on Thursday, December 19, 2019 8:57 AM

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!