On * December I had my Facebook hacked by a woman named Rachel Donnie Cody and she has...

GetHuman4118980's Recover Hacked Account issue with Facebook from December 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4118980's own words
On * December I had my Facebook hacked by a woman named Rachel Donnie Cody and she has now changed my email and password on my Facebook I am no longer to get access to my Facebook she has my phone number and she has my license ID I would like some help to be able to get my Facebook back because I have tried every single Facebook thing you could think of to try and recover my Facebook I need someone’s help I can’t do it myself I have two kids that I need to look after that are sick

GetHuman4118980 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4118980
Dec 18th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 234861 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4118980 started working on this issue
Dec 18th, 2019 9:48pm
GetHuman4118980 indicated the issue is not fixed yet.
Dec 19th, 2019 1:55am
GetHuman4118980 indicated the issue is not fixed yet.
Dec 19th, 2019 10:25pm

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