Facebook Customer Service Issues

Archive 1125

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1125. It includes a selection of 20 issue(s) reported December 18, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently experiencing difficulties viewing my boyfriend's profile on Facebook. This issue started last night, and despite searching for his name or checking my friends list, his profile seems to have disappeared. Although I suspect I am not blocked, as I can still access his account and he can see my profile and activity, the problem persists. I receive his messages on Messenger, but I am unable to reply, and I don't receive notifications when he interacts with my content.
Reported by GetHuman-nbmcfadd on Wednesday, December 18, 2019 5:49 PM
I need to settle a $[redacted] payment for ads that were run but not paid due to my debit card being compromised and a recent move. I've been unsuccessful in resolving this independently. I would appreciate guidance on payment and moving forward with ad sponsorship. Additionally, I request an itemized breakdown of the amount owed and ask for any late fees to be waived if applicable. Thank you for your understanding. Travis N. Phone: [redacted] Email: [redacted]
Reported by GetHuman4117640 on Wednesday, December 18, 2019 5:50 PM
I am facing issues with sharing pictures on Facebook. I am unsure about the limit on shares and the time frame for sharing. I frequently notice unknown individuals being added to my account without my consent, sharing content that I do not wish to see, especially political and religious ads that do not align with my preferences. Is there a contact number where I can reach out to Facebook for assistance? Additionally, I would like to know how I can remove unwanted individuals from my Facebook page.
Reported by GetHuman4117647 on Wednesday, December 18, 2019 5:51 PM
I signed up for a snail farming course, and the instructor asked for WhatsApp numbers for additional tutorials. After two hours, I received a call from [redacted]4, claiming to be the instructor. They asked for a code, which I provided. Shortly after, my Facebook account, under the name Ismaila Odunayo, was hacked by this number. I realized it was used for fraudulent activities. I need help either blocking the account or reclaiming it.
Reported by GetHuman-odunayoi on Wednesday, December 18, 2019 6:19 PM
Yesterday, my phone broke, so I had to get a new one. I activated my new device this morning. I am unable to access the old device where the code authenticator was installed. However, on my new phone, Facebook is still asking for the code even though I entered the correct username and password. Unfortunately, I can't log into Google Authenticator since it was synced exclusively with my Facebook account.
Reported by GetHuman4117920 on Wednesday, December 18, 2019 6:31 PM
Hello, I'm Alan White. Unfortunately, I encountered an issue with unauthorized access to my Facebook Ads account for my Business Page. While attempting to reset my password due to the incident, I faced a challenge with the security check involving an old phone number I no longer use. This hindered me from receiving the required SMS code for verification. I require assistance in bypassing this security measure to regain access to my Facebook Page promptly to adjust my current Ads. Your support in resolving this matter would be greatly appreciated. If further communication is necessary, you can reach me via email at [redacted] Thank you for your anticipated cooperation. Best regards, Alan White
Reported by GetHuman4116186 on Wednesday, December 18, 2019 6:31 PM
There have been incidents of online and mail bullying in our community by two related Facebook groups led by an individual named Jay Prassel. The situation has escalated to include physical threats, but local law enforcement has been unresponsive. Many are hesitant to speak up due to fear of retaliation from the perpetrator, who operates under the fake profile name Susan Poppi, previously known as Brandi Brantley. Profile pictures used belong to a real person named Jessica Bodine, and there are multiple other fake profiles involved. I possess substantial evidence to support these assertions and urge action to address the harm being caused. Your support is greatly appreciated. Thank you.
Reported by GetHuman4117923 on Wednesday, December 18, 2019 6:32 PM
I'm having trouble adding a unique code from the Security Team to my Facebook account. I go by Tony N. Additionally, there seems to be an issue with the readability of my driver's license. The photos I took of both sides appear clear to me, but Facebook's feedback screen displays distorted images and indicates difficulty in reading it. I frequently run ads on Facebook. It seems like there may be obstacles to boosting my messages, and I would appreciate assistance in resolving these issues to proceed with my request. Thank you for your attention to this matter.
Reported by GetHuman4117955 on Wednesday, December 18, 2019 6:38 PM
I am curious why my recent Facebook account is now disabled. It states that my profile picture needs to be reviewed, but I do not understand the reason behind this. I find this situation frustrating as I have not encountered any problems with Facebook before. I attempted to contact customer service by phone, but I was unable to reach a live representative. I would greatly appreciate it if someone could assist me with resolving this issue. Thank you.
Reported by GetHuman4118008 on Wednesday, December 18, 2019 6:48 PM
I am experiencing difficulty accessing my Facebook account. After entering my login details, I am prompted to input a six-digit code sent to my verified phone number for identity verification. Despite requesting the code multiple times, it does not arrive via text or email. When attempting to resend the code, an error message appears, warning me to slow down to avoid restrictions on my account. I have tried following the link provided in the error message without success. I am seeking assistance in resolving this issue as I am unsure how to proceed in accessing my account.
Reported by GetHuman4118081 on Wednesday, December 18, 2019 6:58 PM
I set up a new Instagram account, @lickmydishphotography, as an extension of my business account, @dallynpaveyUosikkinen. This allowed me to easily switch between the two. My business, Dish Public Relations & Photography, inspired the quirky username @LickMyDishPhotography. Over the course of a week, I diligently posted photos, engaged with others, and managed to attract [redacted] people interested in photography. Occasionally I received temporary blocks after liking too many posts, but these restrictions lifted quickly. Suddenly, without warning, my account vanished, showing "No Results Found." All my hard work and progress have disappeared. I seek assistance in recovering my account. Thank you, Dallyn Pavey Uosikkinen
Reported by GetHuman4118130 on Wednesday, December 18, 2019 7:07 PM
I've had multiple Facebook accounts hacked in the last 6 months. The hacker keeps changing the phone numbers and security settings I use for account recovery. It's causing serious issues, like losing a job because the hacker posted pretending to be me. I feel really frustrated and don't know how to solve this. I want to regain access to two of the accounts and then permanently close them to avoid any more trouble.
Reported by GetHuman-hopeandc on Wednesday, December 18, 2019 7:18 PM
I uploaded my new song on my profile and shared it in some groups where I'm a member. Facebook then flagged it as spam, blocking my music post. I feel like your platform might be too quick to act on reports, potentially enabling users to target others unfairly. I hope you can investigate this matter further to prevent wrongful blocking in the future.
Reported by GetHuman-bikkybel on Wednesday, December 18, 2019 7:37 PM
I wanted to alert everyone about Family Protection Agency (FPA) and fpahelp.org. They are running a fraudulent scheme on Facebook. Despite charging credit cards for items, they do not deliver the purchased products. Many complaints have been posted online about this organization. I suggest reporting the credit card fraud to your bank if you have been affected. The merchandise they sell includes T-shirts and hats with Trump campaign slogans and patriotic themes. I experienced a delay of over eight weeks to receive my order, with only my husband's hat arriving in less than three weeks. Even though FPA claims to have US stock, the long delivery times are unreasonable. When I contacted FPA about the issue, they provided no satisfactory explanation other than blaming delays. I am taking this up with my bank as I had to cancel my card due to this incident, and I am disappointed that my bank details were compromised through a Facebook purchase, which is one of the reasons I decided to close my account.
Reported by GetHuman-merisgem on Wednesday, December 18, 2019 7:44 PM
I believe someone is using a fake account to send me offensive messages on Messenger. They are using my pictures and calling me inappropriate names. I have changed my password and indicated that I was hacked. I also noticed logins that I did not make. I am unable to post on my own page, comment on my friends' posts, or use Messenger. Please assist me with this issue promptly. Thank you, Kari O.
Reported by GetHuman-karionei on Wednesday, December 18, 2019 7:51 PM
My account was compromised by someone named Nelson Rodriguez who used my old phone number and email, which I can no longer access. I have attempted various methods to recover it with no success. This situation is unacceptable. When I tried to log in, I entered my password, email, and phone number, but it kept saying the password was incorrect. I haven't changed my password recently and have not used Facebook in a long time, only Messenger. Now, I am receiving a message saying my session has expired.
Reported by GetHuman4118387 on Wednesday, December 18, 2019 7:53 PM
I am having trouble accessing my Facebook account due to my old email being deactivated by AOL. I can't recall my password, and although I'm logged into the Facebook app on my iPhone, I'm only being prompted for the inactive email address for password recovery. I received a code on my cell phone for a password reset back on July 18th, but I'm not given that option now. I would like to regain access to my account. The new email address I'm providing is the one I recently used to create another Facebook account, which has since been deleted. I need assistance in recovering the password for the existing account under the email nicolecantlin&aol.com.
Reported by GetHuman4118434 on Wednesday, December 18, 2019 8:00 PM
Hello, I am reaching out for help regarding a Facebook issue. I have noticed that my main Facebook account does not have access to new features on the Android app that my friends and girlfriend do. However, when I created a secondary account and logged in on the same device, the new features were available. I have attached screenshots for reference: - The first screenshot is from my main account, where the option to hide shortcuts on the bar is not available. - The second screenshot is from my secondary account on the same device, where I can remove toggles like friends, marketplace, watch, etc. I have tried troubleshooting by using multiple accounts, ruling out app malfunction and regional restrictions. I suspect that my previous participation in the beta program may be the cause, even though I am supposedly no longer part of it. I would appreciate any assistance or escalation to the appropriate department to address this issue. Thank you for your attention and support. Best regards,
Reported by GetHuman-tibudev on Wednesday, December 18, 2019 8:15 PM
My Facebook account was falsely reported by someone who has over 30 fake accounts. They even created fake accounts using my name and artwork to report me. This issue started on November 28th, and now my phone number is no longer valid. I rely on this account for my business and need it resolved urgently. Despite blocking this person's accounts, any new accounts I create are continuously reported by them.
Reported by GetHuman4118508 on Wednesday, December 18, 2019 8:16 PM
I've reported numerous Facebook groups where pets are sold, but unfortunately, they are still active. Despite reporting individual ads and groups, they continue to find ways to bypass the rules by altering keywords and posting prices in words. An example is the Arkansas Online Horses and Tack group, which I've reported multiple times with no action taken. Thank you for any assistance.
Reported by GetHuman-jtbcoins on Wednesday, December 18, 2019 8:24 PM

Help me with my Facebook issue

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