*****@***.com**Is that a real email address from Facebook support?? **My account has be...

GetHuman-jollyhol's Recover Disabled Account issue with Facebook from December 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-jollyhol's own words
*****@***.com**Is that a real email address from Facebook support?? **My account has been disabled and this address has asked me to send id, which move sent drivers licence and passport.**They have now told me my account is disable and is not been put back on. **I’ve been given no explanation. **But they’ve taken all these personal details. **Please help me. **Kind Regards *Holly

GetHuman-jollyhol did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-jollyhol
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 234528 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jollyhol started working on this issue
Dec 17th, 2019 8:25pm

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