Facebook Customer Service Issues

Hello. I have important information on my Facebook account, and I was recently logged out by someone. I urgently need to regain access as there are photos of my deceased baby that I can't lose. I am unable to retrieve my password for my email [redacted], which I used for my Facebook. I also attempted to recover through my phone number, but the verification code is not working. I recently changed my password and now when I try to use it, it's not being accepted. I am in distress and really need assistance to resolve this issue promptly.

Hello, I need assistance with my compromised Facebook account. An unidentified individual has gained access and altered both my email address and password, leaving me unable to take any action. Unfortunately, I discovered a notification email from Facebook regarding the changes too late as it was mistakenly placed in my "trash" folder and consequently missed. As a result, the provided link is no longer functional. Despite attempting to resolve the issue through the help center, I did not make any progress. I am seeking additional guidance on how to address this matter. Your help would be greatly appreciated.

Subject: Urgent: Account Hacked I am reaching out to report that my Facebook account under the name Ibrahim Al-Ansarî has been compromised and hacked on December 10, [redacted]. I believe the cause of the hacking was a malicious link sent to me via WhatsApp from the number +1 [redacted]. Upon clicking on the link, a fake Facebook page appeared, prompting me to enter my email address and password. Subsequently, I lost access to my account, which the hacker is now using to send inappropriate videos to my contacts. To verify my ownership of the account, I can provide my identification documents, like my ID card and driver's license. Your prompt assistance in resolving this matter would be greatly appreciated.

I permanently deleted my Facebook account in September [redacted], but I see that it is still active. I have about a dozen Facebook accounts in various languages online. If you search for "Patrick Dazkiw Facebook" using Google, you will find them. Could you please delete all these Facebook accounts online? I do not wish to open a new Facebook account. Patrick Dazkiw La Calamine Belgium

I believe my Facebook account has been hacked. Despite setting a new phone number and email address, I'm unable to access my account. Facebook has blocked me each time I attempt to set up a new account. I've had my account under the name Christaile Faith McDonald since [redacted] with a birthday of April 14, [redacted]. It's frustrating to be locked out as I haven't done anything wrong. I hope Facebook can identify the actual hacker and take appropriate action. Thank you.

I am being badgered by a person named Chris J., claiming I've won $[redacted],[redacted] from a Facebook sweepstakes. He insists on a $[redacted] payment for mailing processes in the next two days. He's sending images of past Facebook winners to legitimize his claim. I've told him about my hardships, being homeless, and losing family members, and struggling financially. If this is genuine, please confirm. If not, it's incredibly cruel to manipulate someone, especially during the holiday season.

I need help accessing my old Facebook account. It was linked to an email that no longer exists. For years, I used my iPad to log in by simply clicking on the Facebook icon. Recently, the icon disappeared and when I try to log in from a Google search using my old email and password, I can't access my account. I've been unable to reset my password because the login doesn't recognize my email address. I really want to regain access to my original Facebook account as it holds many important conversations, friends, and photos with sentimental value. Please help me to recognize my old email address.

Hello, I believe there has been an error in disabling my Instagram account (Noha.nasir) on the grounds of impersonation. My account reflects my real identity under my full name. I have never received any prior warnings or violated any guidelines. To rectify this situation, I am prepared to provide any necessary documentation, like my passport, for verification. The loss of access to my account has caused me significant stress as it has disrupted my connections and potential business opportunities. I have been attempting to reach out for assistance without success for more than a week. I kindly request your prompt review and resolution of this issue. Thank you, Noha Nasir

My husband and I are dealing with identity theft. Our personal information, including photos, children's names, birthdates, addresses, and phone numbers, has been used on various sites, including Google Hangouts and dating platforms. We want to remove our profiles from these sites as soon as possible. The individuals involved have contacted us both at home and on our cell phones.

After sending an inappropriate video to a friend who requested it, my Facebook account was disabled shortly after. I urgently need my account reinstated as it is connected to important school groups where I collaborate on projects with classmates. Additionally, my Instagram account, which was linked to Facebook, is no longer accessible. Please assist in recovering my Facebook account so I can regain access to both platforms. Thank you.

Good afternoon, I'm unsure if anyone will read this email, but it is crucial to me. I'm seeking assistance. Unfortunately, my phone was stolen. When I tried to access my account, an authentication code was required, which was being sent to my stolen phone. Eventually, I managed to access my account through my mom's phone and changed the phone number. A friend helped me change the number to an email for account recovery. However, despite following all the instructions and confirming my identity by updating the phone number, I am stuck on a page that keeps asking me to confirm the new number I already have access to. I am at a loss on what to do next. I really need access to that account. Thank you in advance for any help, and God bless.

Hello, I have been enjoying playing Farmville and similar games for nearly 10 years without any issues. As a 72-year-old player, I am repeatedly receiving error notifications either claiming that I violated the terms of service or that my posts contain offensive content. My email for logging in is [redacted], and I challenge you to locate any offensive posts on my account. Currently, my account is restricted, preventing me from sharing anything. Can someone please clarify what is happening and why this is occurring? Thanks.

Hello, I purchased a night projection room light for my kids as a Christmas gift. The seller provided a tracking number that does not exist. After contacting the seller, they claim the item was lost in transit and refuse to take responsibility. I paid £36 and feel that this is fraudulent. When I followed up a month later, they only sent two disks without the projection device. This is the second issue I have encountered with Facebook sales, as a circular saw I bought also arrived with missing parts. It is crucial for Facebook to address these problems since the seller operates on their platform. I am requesting either the missing item or a refund. The sales email mentioned that tracking information is included. Thank you.

I can't send messages to sellers on FB Marketplace, and it's frustrating me. I frequently use Marketplace to furnish my house and have made many successful purchases. I want to resolve this issue quickly because I need to contact sellers for items I'm interested in. Can anyone assist me with this problem?

Dear Facebook Team, I am writing to address the disabling of my Facebook account, as well as all associated pages and business Ads accounts. It appears that the issue may stem from my use of the nickname "Gilbert Zhang" instead of my real name, Boxiao Zhang, which I understand could be against Facebook's policies. I kindly request your assistance in restoring my account under my real name to resolve this matter promptly. The disabling of my account has prevented me from accessing my Ads account and adjusting ongoing campaigns, causing significant inconvenience. Your prompt attention to this issue would be greatly appreciated. Thank you for your assistance. I am looking forward to your prompt response. Sincerely, Gilbert

I encountered an issue trying to access Facebook as it prompts for a code to be sent to a phone number ending in [redacted]. Unfortunately, I once had two phone numbers with the same ending, causing confusion when the code is sent. I believe it may be sending the code to an old number that no longer exists. I prefer speaking over the phone rather than chatting due to typing and reading difficulties. It would simplify matters to confirm which phone number the code is being sent to. Understanding that phone support may not be available, I'll decide whether to reach out again later. Can someone clarify what Facebook is all about?

Hello, I have been attempting to update my marketing information on my Facebook account. Facebook prompted me to verify my security details, which I completed successfully. However, I encountered an issue when they requested a phone number for verification. The problem is that the number they are sending the verification code to is outdated by five years, and I have since updated my phone number and email address with them. As a result, I am unable to access my account due to this outdated verification process. I would appreciate any assistance you can provide. Thank you. Sincerely, Piotr Rosiak - We Love Warm Team

I do not have a Facebook account, but recently received a text message containing a password reset code for Facebook. I am concerned about the possibility of identity theft or fraud. I kindly request Facebook's assistance in addressing this issue to prevent any unauthorized activities using my identity. Please confirm that no Facebook account is associated with my name, Dustin Lee, to avoid any confusion or liability. Thank you.

I had a conversation with a friend, and she deactivated her account. I moved the conversation to archives but later wanted it back in my inbox. By mistake, I moved it to message requests and couldn't reverse it to my inbox. Since the account is deactivated, I can't access the conversation anymore. Even when trying to move it back to archives, no action happens. I attempted to access the conversation using my sister's phone, but now I can't locate it. After my friend reactivated her account and texted me, the previous chats were missing. I am eager to retrieve the conversation that started on 31st May [redacted].

Dear Security Team, I am in need of urgent assistance to review my email profile and account. My login mobile number is [redacted]3, and my email is [redacted] For your convenience, I have attached screenshots for your reference. I am unable to recognize the incorrect password reset emails that are being sent. I am Jeffrey Tan Peng Hock from Singapore. To verify my identity, I have also attached a picture that I uploaded yesterday afternoon. Thank you, Jeffrey Tan