I cannot get into my account ever since the two-factor authentication keeps sending the...

GetHuman-stonyman's Recover Disabled Account issue with Facebook from December 2019

Help with my Facebook issue
Before contacting them, items GetHuman-stonyman may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-stonyman's own words
I cannot get into my account ever since the two-factor authentication keeps sending the code to the wrong phone number ***-***-****, instead of the new number I gave them ***-***-******Please turn off the two-factor authentication so that I can log on. If now, please help me access my account.**All this stems from the fact that I never deleted that old number from Facebook after I got it disconnected.

GetHuman-stonyman did not yet indicate what Facebook should do to make this right.

How GetHuman-stonyman fixed the problem

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Recover Disabled Account issue
Reported by GetHuman-stonyman
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 233606 others
0 customers following this


GetHuman-stonyman started working on this issue
Dec 16th, 2019 1:15am
GetHuman-stonyman indicated the issue is not fixed yet.
Dec 16th, 2019 9:50am
GetHuman-stonyman indicated the issue is not fixed yet.
Dec 18th, 2019 4:14pm
GetHuman-stonyman shared this issue with friends on Facebook
Jan 9th 8:58am

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