Hi my name is Luisa Mercedes Ortiz Crespo and my nickname is Mercy Ortiz I first openly...

GetHuman4100977's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman4100977 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4100977's own words
Hi my name is Luisa Mercedes Ortiz Crespo and my nickname is Mercy Ortiz I first openly Facebook account with my nickname and I have another Facebook account on my name I change phones and forgot my password on the Mercy Ortiz account. I try everything and nothing has work . Today I try to get on both accounts and someone deleted.my emails and phone number my Merxy Ortiz account had a hotmail address that I no longer used and a yahoo email and phone number I dont longer have when I try to update my Mercy Ortiz with the *****@***.com it would not let.me because I had my other account with the same.email as mercy Ortiz I can give you both accounts emails and phone number if you need please help I widespread to get both of my accounts back please help thank you

GetHuman4100977 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4100977
Dec 15th, 2019 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 233506 others
0 customers following this

Timeline

GetHuman4100977 started working on this issue
Dec 15th, 2019 9:16pm
GetHuman4100977 indicated the issue is not fixed yet.
Dec 16th, 2019 2:39am
GetHuman4100977 indicated the issue is not fixed yet.
Dec 16th, 2019 3:00am