Facebook Customer Service Issues

Archive 1105

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1105. It includes a selection of 20 issue(s) reported December 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I suspect my account has been compromised. In the past 2 months, I've reset my password about 10-12 times. Yesterday, I attempted to reset it once more but despite going through all the verification steps, like identifying pictures and past posts, the system claimed it didn't recognize me and denied access to my account completely. The only option offered was to submit a copy of my photo ID, which I am unwilling to do. Consequently, I'm now locked out of my account and unable to reset my password. This situation is incredibly frustrating!
Reported by GetHuman-stilwr on Sunday, December 15, 2019 1:24 AM
I recently attempted to change my password and noticed that the name A.J. Caldwell appeared in place of my designated username. After a friend alerted me to a potential hack, advising against opening messages from unfamiliar sources, I realized my old password was compromised. To make matters worse, unfamiliar Google searches are appearing on my account, and I encountered the compromised account associated with the password Comelordjesus@68 for the second time today. Given my frequent purchases from Facebook advertisements, my personal information may be at risk. Both my computer and phone have been affected, causing disruptions for days. Although I've reset my computer and changed passwords, I continue to see the Caldwell name in unauthorized Google searches. I seek assistance in resolving these security issues promptly.
Reported by GetHuman4097850 on Sunday, December 15, 2019 2:01 AM
I am reaching out because last night, I was unexpectedly locked out of my account. Despite numerous attempts, I am unable to access it at all. As a result, I have had to create a new account. I am distressed to find that my old account has been deactivated. This situation is extremely troubling as I have amassed a decade's worth of history on that account. This includes cherished photos and profiles of friends who have since passed away, which I can no longer access. I urgently need assistance to resolve this matter.
Reported by GetHuman-gabiisim on Sunday, December 15, 2019 2:29 AM
I received a text message about my Facebook account, but I overlooked it due to the volume of spam messages I receive. Several days later, when I tried to access my Facebook, it informed me that my account had been disabled. When I attempted to search for my account, it indicated that my phone number and name were not associated with any account. I tried to recover the email linked to my Facebook, but it is not working. I am at a loss as I used my Facebook to log in to other platforms like Instagram. I am unable to simply create a new account and am seeking assistance in recovering mine.
Reported by GetHuman4098021 on Sunday, December 15, 2019 3:13 AM
My Facebook account has been compromised multiple times, despite my attempts to recover it. Whenever I regain access, the password gets changed shortly after. I've tried sending a code and a selfie to Facebook, but even my new email got taken over. This issue has led to the loss of four devices. It all seems to start with my Google email and then spirals into taking over all my accounts, settings, and eventually my devices. I've reached out to various companies but haven't received much help. I suspect my accounts are being used for unauthorized data collection. I'm feeling extremely frustrated and unsure of what steps to take next. If anyone could guide me in the right direction, I would be grateful. I'm hesitant to provide my current email due to security concerns. You can contact me by mail at [redacted] Central Ave, Great Falls, MT, [redacted], Travelodge Motel, attention Michelle M. Thank you.
Reported by GetHuman-rbkelly on Sunday, December 15, 2019 3:53 AM
My Facebook account was compromised seven months ago, and I received a message indicating my password was changed when I attempted to log in. I recently completed an 18-month internet detox challenge. I followed the steps from a YouTube video to recover my account, but I did not encounter the two security questions as described. In addition to my Facebook account, my email has also been hacked, and I no longer have access to the associated phone number. I am eager to regain access to my favorite social media platform and would appreciate assistance in recovering my account. My current email is [redacted], and I am hoping to resolve this issue promptly. Thank you.
Reported by GetHuman-oldsacp on Sunday, December 15, 2019 4:03 AM
My Facebook account name is Kim Tran, email address: [redacted], and phone number: [redacted]. My account has been hacked. I am unable to receive the recovery code as it is being sent to a different email address than the one listed. Additionally, I received a message from Facebook stating that my phone number is already in use by someone else on the platform. I am facing an issue where Facebook is sending codes and messages to a different email address not associated with me. It is crucial for me to regain access to my account and receive the necessary codes. I also have another email address, [redacted], in case that could facilitate receiving messages from Facebook. I apologize for the repetition, but resolving this matter is quite frustrating. It seems hackers are becoming more adept each day. Thank you for your assistance.
Reported by GetHuman4079056 on Sunday, December 15, 2019 4:22 AM
I received an email notifying me that there was suspicious activity on my Facebook account, as someone had logged in from a different state. When I attempted to access my Facebook, I found that I was logged out, and the password had been changed. Despite trying for months, I have been unsuccessful in regaining access. Each time I enter the code sent to my email to reset the password, I encounter an error stating I am logging in from an unfamiliar browser and require a verification code, which I am unable to obtain without first logging in.
Reported by GetHuman4098216 on Sunday, December 15, 2019 4:35 AM
My FaceBook account has been compromised. Initially, the hacker changed the password, added 2-factor authentication with a code I didn't receive, and removed the email and phone number associated with my account. The IP address shows unauthorized access from a location outside the US on a device I don't recognize. I need assistance recovering my account and removing the 2-factor authentication.
Reported by GetHuman4098230 on Sunday, December 15, 2019 4:38 AM
I received an email from Facebook stating that my account did not comply with their community standards. I have not posted anything and I feel this is an unfair action against my account. I suspect that my account might have been hacked, leading to unauthorized posts that triggered this action. My account is crucial for my two business pages, and losing access is impacting our operations. Both my Facebook and Instagram accounts have been disabled by Facebook.
Reported by GetHuman4098265 on Sunday, December 15, 2019 4:55 AM
I am concerned as I suspect my accounts may have been compromised. While playing PUBG, I noticed a chat message directing me to a website, rewarditempubg.com, promising free outfits or gunskins discussed in the player chat room. My PUBG, Instagram, and Messenger accounts are all linked through Facebook. Subsequently, my Facebook account was disabled. I am unable to access Messenger, Instagram, or PUBG, despite investing significantly in my PUBG account recently. I would appreciate prompt assistance in resolving this issue.
Reported by GetHuman-gunnarra on Sunday, December 15, 2019 5:16 AM
My account got disabled because I change SIM cards frequently as a traveler without updating settings. Consequently, I was logged out and couldn't verify my ID to regain access. I tried creating new accounts, but they were all eventually disabled. One was even flagged due to a profile picture issue. I managed to recover my old SIM card number, but it was too late. Now, I'm unable to create a new account with my usual platforms or real name. I'm considering changing all my numbers and creating a new email, but I'm unsure of what to do as this has been an ongoing issue for over 6 weeks.
Reported by GetHuman4098448 on Sunday, December 15, 2019 6:30 AM
I tried to change my Facebook password, but I couldn't remember my current one. I attempted to log in using my Google account and phone number, but it kept redirecting me to the forgot password page. I have tried to reset my password several times, but I'm unable to access my account as I don't recall my current password. How can I change my current password if I've forgotten it?
Reported by GetHuman-starthew on Sunday, December 15, 2019 6:59 AM
I have had a Libby Rate account for approximately 6 years. Initially signed up under my real name, I changed it to Libby Rate due to online privacy concerns caused by an ex-boyfriend. Recently, I was banned for asking a question without intending any offense. Suddenly, I am locked out and prompted for an old phone number I no longer use, preventing me from accessing vital contacts, including my daughter and an ill friend. Being retired and physically challenged, losing access to Facebook has left me in complete isolation. I have tried to resolve the issue by providing my passport to verify my identity. This situation is incredibly distressing for me as Facebook is my primary means of communication. I earnestly request a review of my account's status to reconnect with the essential people in my life.
Reported by GetHuman4098520 on Sunday, December 15, 2019 7:03 AM
My Facebook account got hacked when someone requested a reset code that was sent to me. I received the code while driving and got a call claiming to be from a familiar organization. While still on the road, I shared the code with them. Unfortunately, this led to me being locked out of both Facebook and Messenger. The hackers have been reaching out to my contacts and scamming them.
Reported by GetHuman4098568 on Sunday, December 15, 2019 7:33 AM
While playing my favorite game, PUBG, I came across a chat message promoting free items, which caught my interest. I clicked on the link, hoping for some free stuff, but soon after, my game started malfunctioning. I couldn’t access Messenger, Facebook, Instagram, or PUBG as they were all linked to my hacked Facebook account. I took a screenshot of the suspicious website for reference. Any advice is appreciated.
Reported by GetHuman-gunnarra on Sunday, December 15, 2019 7:38 AM
I am having trouble accessing my profile under the name Kenzie Julianna Weeks. Despite attempting to log in multiple times, I cannot recall the password. When I try using previous passwords, the system logs me into either my old Facebook account, Mckenzie Weeks, or the account I created for my dog a while back. I am willing to provide my email and can send my identification for verification purposes. Please contact me via email so I can regain access to my Facebook account.
Reported by GetHuman4098637 on Sunday, December 15, 2019 8:16 AM
I am having an issue with my Facebook account. My email [redacted] was used for login but is inactive now. Please contact me at [redacted] or call me at [redacted]. The name on my profile is Teresa Isabella Wooldridge. Today, my Facebook account unexpectedly changed to French, and I am struggling to report it as I don't understand the instructions in French. I have managed to change the translation setting, but there is an icon that used to appear for reporting which no longer pops up. This has caused all the headers and instructions to be in French while the body of my messages is still in English. Can Facebook reset this to English for me?
Reported by GetHuman4098631 on Sunday, December 15, 2019 8:26 AM
A few weeks back, my account got hacked, so I reset it and changed the password. Yesterday, when I tried to log into Facebook, it prompted me to reset the account and change the password again. Although it seemed odd, I had to comply to access Facebook. Now, this morning, I found out I can't send messages on Messenger until Tuesday, which is concerning. I'm afraid something might be wrong with my account.
Reported by GetHuman4098693 on Sunday, December 15, 2019 8:44 AM
I have had my Facebook account since [redacted], and I have used it without any problems. Recently, when I tried to log in after some time of not using it, I noticed a message at the top of my page asking me to change or confirm my phone number. I didn't take it seriously because this message has been appearing for months. However, a month ago, when I tried to access my account, I couldn't log in and was informed that my password was incorrect. I have been using the same password for 8 years, so I am sure I didn't forget it. I attempted to recover my account, but my mobile number led me to someone else's Facebook profile. My Facebook page still exists, as I found it by searching my name, but I am unable to access it. I don't want to lose contact with my friends and family on there. Please assist me. Thank you.
Reported by GetHuman4098742 on Sunday, December 15, 2019 9:17 AM

Help me with my Facebook issue

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