December **,****. My Facebook account was locking me out for suspicious activity. I was...

GetHuman4095964's customer service issue with Facebook from December 2019

Help with my Facebook issue
The issue in GetHuman4095964's own words
December **,****. My Facebook account was locking me out for suspicious activity. I was wanting to resolve the issue. I found a phone number on my Facebook help and support page the number is ***-***-****. I spoke to Christina at ext. **** She said that it appears that my account had been hacked. Explained that tech support would need access to my computer to clean up any to scan my computer. I gave them permission to access it. The url was facebook. Christina said the charge would be $***hour I agreed to the terms. I then was referred to another gentlemen on the phone as he began the process. I was in front of my laptop at all times as I the scanning began. It started at **:** pm and ended around *:** pm. At the end I was charged around $***.** with some pressuring I agreed to an Hacking subscription. with the total cost being at $***.**. I was told to write a check. Not to use any Credit card for "safety" reasons.*wrote the check to Charge-One for the amount of $***.**. The next day I called the ***-***-**** again and spoke to a gentleman to requesting cancel the subscription. He told me that would be fine and they would give me the refund on the subscription. I have be watching my bank account. the check for $***.** came through * days later. December **,**** (* days after writing the check) I called ***-***-**** the response I get is "this account number is not valid." Now I am getting this sinking feeling I have been scammed big time. Plus perhaps identity theft. This number was listed in the help section of my Facebook account. I do trust Facebook in their protection of my privacy, I do all the security checks the Facebook provides. If there is a number provided in the help section of my facebook account for support I trusted the information. Is there anyone who is facebook management that I can get help with this situation? Do I need to delete my facebook account? I was not asked to provide my password, (which I would not have told them nor my social security). Now should I be worried about identity theft and if so what must I do?

GetHuman4095964 did not yet indicate what Facebook should do to make this right.

How GetHuman4095964 fixed the problem
After I was hacked from the customer service area in Facebook. *. I changed my password on Facebook *. I changed all my passwords on all my personal online accounts. *. When I discovered the hacking was a Friday eve. So I waited till Monday morning to call my banking and credit card accounts to check the fraudulent charges made. The charges made on those accounts were removed and all updated. The credit card customer service people sent out a fraud report with information I was able to provide for them regarding names and phone numbers. Lastly I posted the whole hacking situation as described in the incident above. Just so my contacts could be aware of the problem. At the very beginning when I realized I was hacked I did a post telling all to not take any requests from me.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4095964
Dec 14th, 2019 - 2 years ago
GetHuman4095964 shared how to fix
Seen by 20 customers so far
Similar issue to 233081 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman4095964 started working on this issue
Dec 14th, 2019 6:06pm
GetHuman4095964 shared this issue with friends on Facebook
Dec 14th, 2019 6:06pm
GetHuman4095964 indicated the issue is not fixed yet.
Dec 14th, 2019 10:11pm
GetHuman4095964 indicated the issue is not fixed yet.
Dec 14th, 2019 10:17pm
GetHuman4095964 indicated the issue is not fixed yet.
Dec 14th, 2019 10:21pm
GetHuman4095964 confirmed the issue is fixed. Hooray!
Dec 19th, 2019 9:21pm