Two nights ago, someone from Utah (I’m from New Jersey and don’t have any known people...

GetHuman-arisimpa's Recover Hacked Account issue with Facebook from December 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-arisimpa's own words
Two nights ago, someone from Utah (I’m from New Jersey and don’t have any known people from there) hacked into my Facebook account (I didn’t have a * step authentication set up, just my password). They then changed my password and deleted my phone number, having added their number to my account’s security and their email. When Facebook security emailed me to tell me someone accessed my account from Utah and changed my password they gave me a link to change my password for better security. Once I did this they let me remove the email that the other person put, however then asked me for my code from a * step authentication. I’m still unable to access my account because the hacker enabled * step authentication with their phone number. I have tried to give proof of my identification to Facebook with a government issued ID (my license) and a picture clearly showing my face and holding a sign with a code that they asked for to prove I’m the one asking for recovery of my account, and still have not heard back. I need help getting back into my account so I can remove this person who hacked into my account and set up a * step authentication with my phone number so I don’t have to deal with this again in the future

GetHuman-arisimpa did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-arisimpa
Dec 14th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 233056 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-arisimpa started working on this issue
Dec 14th, 2019 5:47pm
GetHuman-arisimpa indicated the issue is not fixed yet.
Dec 15th, 2019 2:32am
GetHuman-arisimpa indicated the issue is not fixed yet.
Dec 15th, 2019 5:56am
GetHuman-arisimpa indicated the issue is not fixed yet.
Dec 15th, 2019 6:11pm