Hi there my name is juan Silva and I have issue whit my acount on Facebook yesterday so...

GetHuman-vairo's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
Before contacting them, items GetHuman-vairo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-vairo's own words
Hi there my name is juan Silva and I have issue whit my acount on Facebook yesterday somebody open my acount on other device non authorized and I was remove him or her and I was think it was fine but yesterday at night my phone was make a logout by hisself and dont let me access any more and I try and try but I cant get my access number because my older email dont work any more and I want to send me that access number on message but I have hours trying my Facebook user is *****@***.com and I was open whit that pasword (Kastrocin ) and I have the phone number ************* from mexico associated whit this acount and I want to now how use whit this number or how recover my Facebook and change my password on my new email. *Thanks

GetHuman-vairo did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-vairo
Dec 14th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 232991 others
0 customers following this

Timeline

GetHuman-vairo started working on this issue
Dec 14th, 2019 3:46pm
GetHuman-vairo shared this issue with friends on Facebook
Dec 14th, 2019 4:23pm
GetHuman-vairo indicated the issue is not fixed yet.
Dec 15th, 2019 6:12pm
GetHuman-vairo indicated the issue is not fixed yet.
Dec 15th, 2019 6:40pm

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