Facebook Customer Service Issues

Dear Facebook Team, I recently discovered that my account was hacked as the last login was from an unknown device and location. I am concerned about what the hacker may have done with my account. When I tried to log in to review the activity, I found that my account had been disabled. I have important data and privacy information on this account that I have used responsibly for 8 years. It is crucial for me to regain access to my primary account as I also have pages associated with it. I have attached my official NIC card for authentication purposes to prove my identity. Please assist me in resolving this security issue and gaining access to my hacked account. Thank you for your prompt attention to this matter. Sincerely, Bilal N.

Dear Facebook Team, I am reaching out regarding a pressing issue with my Facebook account. About six months ago, I created a Facebook page for my music project. Since I needed a profile to set up the page, I created one with the same name as the page. Later, I tried to change the name on the profile, but the option was disabled. Despite sending my ID and Driver's License, my requests to change the name were unanswered. I have sent multiple emails and provided various documents, but received only automated responses asking for more verification. Currently, my account is locked, and I cannot access it. There are ads running on my page that I cannot stop, resulting in unwarranted charges. I urgently need to access my page to address this issue. I am disappointed by the lack of human support from Facebook despite its significant profits. I request to update my account name per the submitted documents or to delete the account, ensuring I can access my page (Vorbaceea). I anticipate a swift resolution. Best regards, Vlad Gh Bucharest, Romania

My account was hacked, and I couldn't access it. By morning, it had been reviewed, but my personal account, which has been disabled for 8 years, is crucial to me. It contains every picture I have ever taken of my children. Even if they don't reactivate my profile, I urgently need to download all the pictures of my children from my account as I have no other copies. The night my account was hacked, the boy who smashed my windows and is harassing me started posting things about me on his social media. This has forced me to move [redacted] miles away. Police references can be provided upon request. Please help me retrieve my valuable baby pictures.

My Facebook page has received two uncommon restrictions. The restriction message states: "Limits have been placed on The at home FFL that doesn't have an FFL yet Stories from your Page are not being shown in News Feed. This may be due to activities from your Page that violate Facebook's policies. This restriction is temporary and expires on Thursday, December 19, [redacted] at 7:10 PM." This is the second occurrence, and despite my appeals, I am still in the dark about why this keeps happening. The page quality in the insights tab shows no problems.

I opened a Facebook account while in Zimbabwe. After relocating to South Africa in February, I forgot to update my phone number. Recently, I got a new phone and was using Facebook without issues until today. I attempted to change my phone number on my profile, but I couldn't remember my password, leading to my account being blocked. To regain access, Facebook is prompting me to undergo a security check involving asking for assistance from friends, but I have only a few contacts available.

I saw a post on Facebook from Jeremy Thomas directed at me, Viv Carlton, and I believe it should be reported. He mentioned my holiday in Antigua, public sector pension, and inheritance while making a comparison to foodbank users. It's important to recognize the privilege we have and the struggles others may face. The increase in foodbanks in the last decade is a concerning statistic. It's crucial to be mindful of how our words may impact others.

I made a purchase through a Facebook ad from Inthebesty6 on November 11, [redacted]. Despite multiple email exchanges, the delivery date went from 10-14 days to 20 days and finally to 40 days. I was promised a tracking number upon shipment, but no further details have been provided. Conflicting information on the delivery status shows it as delivered in one place and the tracking number as not found elsewhere. We have a doorbell camera and can confirm the package was not delivered. I need assistance in resolving this issue as Inthebesty6 is one of your advertisers. Thank you. - S. Potter

I am having trouble with Facebook's response to my inquiries. They keep flagging my submissions as ineligible for not providing both of my names even though they didn't request both. Some of the accounts I made in the past were created without knowing whether I would work with or use them. However, typing this out is not my preferred method; I truly want to speak with them. It becomes challenging to trust sharing your real information with strangers, especially when they do not explain their actions. Additionally, they rejected my real photos without any explanation, which I find frustrating. I dislike the lack of transparency and communication in these situations.

Hello, I am Danrhib Ebon, and I am having trouble accessing my Facebook account [redacted] as it has been disabled. During a live stream of COD (Call Of Duty), I received a notification about an unusual login, and my account was unexpectedly logged out. I no longer have access to the old phone number and email linked to the account. I am eager to undergo a security interview over the phone to regain access. My new mobile number is [redacted]7, and my current email is [redacted] I appreciate any assistance in resolving this issue. Thank you for your help, Dan

I am frustrated with the one-sided censorship on Facebook. It seems like there's bias in the way comments are flagged without considering the context. Moving forward, I plan to flag any comment that may not adhere to the community standards. I previously tried to delete my account but did not receive the promised email with my personal data. After 30 days, I saw a notification on Facebook about the deadline I missed for retrieving my information. I am fed up with the lack of fairness and bias on Facebook, and I just want my photos and personal data to leave the platform. I hope to find a different social media platform that values free speech and doesn't tolerate trolls running to report every little thing without understanding the full conversation.

My primary account is ALLEN DEON. I have created numerous business pages over the years using this account, but I never did anything with the pages. I was a big procrastinator, often creating business pages for ideas but never following through. However, I now have an idea I am serious about and have invested money in. I attempted to create another Facebook Business Manager account for this new idea, but I received a message stating that I reached the maximum number of accounts allowed. I want to run Facebook ads for this new page, but I am unable to create the necessary account. My goal is to successfully run ads for this new page. Is it possible to create a new Facebook account and transfer my business page to start fresh with Business Manager? Please provide a solution. Thank you.

My Facebook account under the name Gabby Ajabor has been hacked by fraudsters. The phone number associated with the account has been changed without my knowledge. I attempted to log in but couldn't access the verification code sent to the new number. I have been receiving calls from friends and family who have interacted with the hacker posing as me, advertising cryptocurrency services. The imposter presented themselves as an 'Entrepreneur in Crypto/Startups/Mining' with a WhatsApp number +[redacted]. This is not me. I use the Google mail [redacted] I seek assistance from Facebook to block these fraudulent activities. Can I still use my Google mail as mentioned above? Thank you.

Yesterday morning, I logged out of Facebook, and since then, I have had to change my password several times. I also had to verify my identity by sending them pictures of my ID multiple times. Despite receiving numerous codes, I am still unable to access my account. It's frustrating not being able to speak to a human for help. It's ridiculous - getting logged out from a device and not being able to log back in just minutes later from the same device.

Hello, my name is Juan Silva. I encountered an issue with my Facebook account. Someone unauthorized gained access to it on a different device, so I removed them. However, last night, my phone logged out on its own and I am now unable to access my account. I cannot retrieve the access number because my old email is no longer working. I would like the access number to be sent to me via message. My Facebook username is [redacted], and the associated phone number is +[redacted]59 from Mexico. I am trying to figure out how to proceed with this phone number or recover my Facebook account and change my password using my new email. Thank you.

Dear community members, I recently discovered that my friends and cousins were using my mobile device to access various games and apps, including WhatsApp, Messenger, Teen Patti Gold, IMO, and others using my accounts. The next day, when trying to access Facebook, I found that it had been disabled possibly due to these activities. As my phone and email are linked to this account, I am concerned about the other related accounts associated with my Facebook. Please assist in reopening my Facebook account and contact me via the provided Gmail address. Thank you.

I have been using Facebook since [redacted], and now I am 20 years old. I recently posted something about a woman with cleavage visible, and I got blocked for 30 days. She was fully clothed, and it was not explicit. I believe it is unfair as she was not naked, just like many others on the platform. I would appreciate being unblocked as I don't think I violated any rules. There are others posting explicit content without consequences.

Hello, my name is Jae Park from South Korea. I am having trouble accessing my Facebook account. A week ago, I received a notification from Facebook asking, "Is this you?" I ignored it at the time. However, a few days later, I realized someone had changed my password. Unfortunately, I have also lost access to the email account linked for recovery, which I created around 10 years ago on Yahoo. Despite following the steps in the help center, I have been unable to resolve this issue. I am concerned that the hacker may be misusing my account. Please assist me in recovering my account promptly. Additionally, I attended Ohio Cambridge High School in the United States and my birthday is on August 28th. I believe I listed Gage Stocker and Nathan Snodgrass as my brothers on my profile, and my previous phone number was +82 [redacted] [redacted]. Thank you.

I recently received a message stating that I am unable to post until 12/21/[redacted]. This news has left me feeling frustrated. I often share positive affirmations, and I have even invested in Facebook stocks. As a dedicated supporter from the start, being restricted feels unjust. Additionally, I have earned the title of being a top fan with over 3K followers. Recently, I have experienced the loss of both my parents, leading me to share updates about grief on my profile. This situation feels particularly unfair, especially given my background in media where I plan to share my story. Despite facing multiple hacking incidents in the past, I have persevered. It's disheartening to feel that my loyalty is not being valued appropriately. - Gary H.

Yesterday, someone hacked my account and changed my email, preventing me from logging in or resetting my password. Today, I discovered messages sent from my account trying to cheat a friend. My email used to be the one you can respond to now. My name on Facebook is E. Valentin Biserov Todorov. In my profile photo, I am with two women, my mother, and my girlfriend. Please help me regain access to my Facebook account.

Someone hacked my account, changed the phone number, and activated two-step verification. I have the email and password, but I can't log in due to the two-step verification. The hacker has the number to reset and access my account. They are using my information to chat on Messenger and misusing my online bank payment password shared in messages. Please help me as this is causing a lot of stress and could lead to serious consequences for my family.