Hello my name is My business partner and I own an online fitness brand called SOfit and...

GetHuman-sofitng's Recover Disabled Account issue with Facebook from December 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-sofitng's own words
Hello my name is My business partner and I own an online fitness brand called SOfit and we run this business on Instagram. My partner was in the middle of running an Instagram ad when she got an error message saying her Facebook account was noted for suspicious activity therefore disabled. We’ve been running ads on Fb and IG for over a year now and have never experienced this. Also, have never missed a payment or done anything fraudulent. Please check the history. The Facebook account is in the name of Sandra Natachi Okeke. Promoting our content online has helped us reach thousands of people a day thereby growing the business. It’s hard for us to be productive if the account has been disabled. This is disrupting the life of our business. It’s been two weeks now. Please consider this request. If there’s any issues you can contact us on our business number **** *** *** **** or this email. SO*****@***.com *Thank you for your time and looking forward to a quick resolution.

GetHuman-sofitng did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-sofitng
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 232367 others
0 customers following this

Timeline

GetHuman-sofitng started working on this issue
Dec 13th, 2019 11:52am
GetHuman-sofitng indicated the issue is not fixed yet.
Dec 14th, 2019 8:08pm