Facebook Customer Service Issues

Archive 1096

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1096. It includes a selection of 20 issue(s) reported December 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account has been disabled. My name on Facebook is Adetoyi Femi Promise Dilshad, and I am from Nigeria. I have nearly [redacted] friends on the platform. I did not request for the account to be disabled, and it is crucial to me as I use it daily. I have not violated any rules with the account. I would appreciate it if my account could be reactivated. Thank you.
Reported by GetHuman-femiade on viernes, 13 de diciembre de 2019 10:36
Hello, Mr. Mark, I am currently facing issues logging into my Facebook account. Unfortunately, my account has been disabled, and I am unable to access it. I would like to submit my government-issued ID for verification purposes to regain access to my preferred account. I value efficiency, professionalism, and respect for everyone's time, as I am eager to resume the use of my Facebook account. Here is my identity document issued by the appropriate authority.
Reported by GetHuman-iia on viernes, 13 de diciembre de 2019 11:01
I'm struggling to log into my Instagram account. The message "user not found" keeps appearing and it seems like my account has been disabled by mistake. A few weeks ago, I reported someone attempting to impersonate me, and now I can't access my account. The account is linked to my Facebook, which I use for advertising my business. I'm really concerned about how this situation could affect my business.
Reported by GetHuman4088756 on viernes, 13 de diciembre de 2019 11:06
My name is Dmitri Matheny. My Facebook Page: [redacted] vanished on December 10th. I am uncertain about the reason. As a public figure and musician, the account is solely mine. Having a verified Page with a checkmark, my identity has been confirmed by Facebook. I am unaware of breaching any Facebook Community Standards. On December 10th, I received a message from Facebook to validate my identity. I submitted a picture of my driver's license through the provided form as requested. Subsequently, my Facebook access was suspended. The email stated: "You were removed as an admin on Dmitri Matheny on Tuesday, December 10, [redacted] at 3:51 PM (MST). You no longer have a role on this Page." Another email suggested possible unauthorized access, advising me to answer questions and change my password. Although I changed my password, I am currently unable to access the Page with the old or new password. I am looking for assistance in connecting with the right Facebook representative to rectify this issue and regain access to my Facebook Page. Thank you. ~Dmitri
Reported by GetHuman4088789 on viernes, 13 de diciembre de 2019 11:21
I recently got a new phone and attempted to log into my Facebook app using my email and phone number. However, it seems my email is not available while my phone number is but I am unable to log in because it keeps saying my password is incorrect. I tried the "forgot password" option to reset it but I am not receiving the code on my phone to proceed. I have spent the last two days trying to resolve this issue by linking my email and phone number in the settings, but it continues to prompt me for the incorrect password. I have followed all the suggestions from help and support with no success.
Reported by GetHuman4088804 on viernes, 13 de diciembre de 2019 11:27
I recently discovered a Facebook page using my granddaughter's picture and my maiden name and birthdate, Barbara Strong, born on December 21, [redacted]. I would like this page to be promptly disabled and request prosecution for the individual responsible for this unauthorized use of my personal information. It is concerning that my details are displayed on a Facebook profile without my consent. If legal action cannot be taken, kindly provide me with the necessary information, and I will proceed accordingly. I believe this act constitutes a crime. Thank you for your assistance in this matter. Best regards, Barbara Strong Campbell
Reported by GetHuman4088813 on viernes, 13 de diciembre de 2019 11:33
I forgot my Facebook account password and followed the recovery steps provided by the website but haven't received any emails from Facebook to reset my password. Despite trying multiple times and ensuring the correct email address, I still have not received any messages in my email inbox or spam folder. I also attempted the recovery process with my phone number on the Facebook recovery page. In my account, Sophie S., my previous email address [redacted] is no longer valid, and my current email is [redacted] with the phone number +[redacted]23. I live in Helsinki, Finland, previously at Maneesikatu 8 C 59 [redacted] Helsinki and currently at Fleminginkatu 14 A 22 [redacted] Helsinki. I was born on December 18, [redacted]. I hope this information verifies my identity. How can I successfully regain access to my Facebook account?
Reported by GetHuman4088823 on viernes, 13 de diciembre de 2019 11:35
Dear Staff, I suspect my Facebook account may have been accessed on a computer at my university or by someone who hacked into it. This morning at around 11:30 am, Facebook blocked my account after my friends informed me that explicit content was sent to them, likely by the hacker. They have also been blocked. I would appreciate it if you could help me retrieve my account.
Reported by GetHuman-kusturic on viernes, 13 de diciembre de 2019 11:39
I recently got a new phone and attempted to log in to my Facebook app using my email and phone number. Unfortunately, my email was not recognized, and when I tried to use my phone number, it kept telling me my password was incorrect. I tried to reset my password but did not receive any code on my phone to do so. I have been trying for two days, attempting to link my email and phone number in the settings, but it keeps asking for my password, which is always rejected. Despite following all suggestions from the help and support, I am still unable to access my account.
Reported by GetHuman4088804 on viernes, 13 de diciembre de 2019 11:40
Hello, My business partner and I, owners of the online fitness brand SOfit, are facing an issue with our Instagram ad due to the disabling of our Facebook account linked to Sandra Natachi Okeke. We have a history of running ads without any problems and rely on promoting our content to grow our business. It has been disruptive for us since the account was disabled two weeks ago. We seek a quick resolution to this matter as it impacts our daily operations. We can be contacted at +[redacted] [redacted] or through email at [redacted] Thank you for your assistance.
Reported by GetHuman-sofitng on viernes, 13 de diciembre de 2019 11:52
Accounts [redacted] and [redacted], along with similar ones with the name BOUZA, have been used by individuals for fraudulent activities. These accounts have been involved in sending money under false pretenses to buy items, manipulate systems, and obtain gift cards. Emails have been sent to hotels connected to profiles on Grindr, manhunt, and bareback as part of this fraudulent activity. Major companies like Marriot and Uber have also been linked to these accounts, which are used to send funds to various people. Additionally, these accounts have been hacked to alter public opinions and change contact numbers.
Reported by GetHuman4088875 on viernes, 13 de diciembre de 2019 11:55
I have been unfairly blocked on Facebook, and I rely on it to communicate with my family and friends during the Christmas period. As someone with slight autism and learning difficulties, it's disheartening that Facebook doesn't seem to consider users with disabilities like mine. I feel frustrated and upset, especially during the holiday season. I wish I had the resources to challenge Facebook legally, but I'm at a disadvantage. The current political situation in the UK adds to my distress, with the Tories and Brexit causing further concern. I believe platforms like Periscope are better alternatives to Facebook and Twitter. If possible, could you assist me in reaching out to the Facebook team to address this issue? It's disheartening to see others engaging in inappropriate behavior while I face consequences for no valid reason. Your help would be greatly appreciated.
Reported by GetHuman-chrisjnh on viernes, 13 de diciembre de 2019 12:14
My Facebook account was disabled, which I've had for many years. After not using it since I got married 5 years ago, I tried to change my name upon returning. Shortly after, I received a request to confirm my identity. I provided my ID, managed to access my account, but then it was disabled again after 2 days. I suspect someone might be reporting me maliciously. I am considering having my lawyer send a letter to Facebook with all necessary evidence, including my correct email and phone number, if you believe this is the best course of action.
Reported by GetHuman-rburbach on viernes, 13 de diciembre de 2019 12:23
My account has been hacked, and I cannot regain access to it because it's linked to my old work phone number in Saudi Arabia, +[redacted]87, which is inactive. Facebook keeps requesting verification via SMS code from the old number. Despite reaching out to Facebook through emails and tweets, there has been no response. The FB account is associated with the email address [redacted] -Amr W. Radwan
Reported by GetHuman-amrwalee on viernes, 13 de diciembre de 2019 13:12
I was using Facebook when I got a "you have been logged out" message on my phone. I closed the app, but now every time I try to log in, I'm logged out. I can't remember my password, and I don't have access to the phone number and email linked to my account anymore. When I tried to recover it through trusted friends, the recent email listed was incorrect as "[redacted]" Now I'm unable to recover my account at all.
Reported by GetHuman4089167 on viernes, 13 de diciembre de 2019 13:32
Good evening ma'am, I am seeking assistance to recover my Facebook account under the name of Rose (Mary Rose Lintag). If needed, I can provide my valid IDs by sending them to the email address you will provide. The email address used for the account is [redacted] and the recovery email is [redacted] I no longer have access to the phone numbers [redacted]6 and [redacted]1 as I have lost my phone. Your help in this matter would be greatly appreciated. If you need to contact me, please do so at [redacted] Thank you for your assistance.
Reported by GetHuman-msmaryr on viernes, 13 de diciembre de 2019 13:40
I have had my Facebook account for years. Recently, it was put on secure lock due to a potential hack, and now it shows as disabled. I am unable to reach anyone for assistance. I have updated my main phone number to [redacted] and my email associated with the account is [redacted] I have submitted pictures and even my ID for verification. My birthday was on the 11th, and many of my friends can only be contacted through Facebook. I am eager to regain access to my account and require assistance in resolving this issue. Your help is greatly appreciated.
Reported by GetHuman4089214 on viernes, 13 de diciembre de 2019 13:43
I am Tammy Robin Morton with contact number [redacted] and email [redacted] I am facing an issue with my Facebook account. I want my account reinstated as I have many friends who I will lose touch with. Despite my efforts to resolve any issues, my account was disabled. I have complied with all the requirements on Facebook. I wish to regain access to my account to retrieve photos of my children and continue interacting with friends. I did not share a particular YouTube video as alleged. Please assist me in resolving this matter with Facebook and restoring my account without any unjust treatment. I appreciate your help. Sincerely, Tammy R. Morton.
Reported by GetHuman4089214 on viernes, 13 de diciembre de 2019 13:50
I logged in to my account recently only to find it disabled. After entering my login details, a message appears stating that the account has been disabled. The instructions provided have been inconsistent. At one point, it mentioned sending a code via email, which I never received, and later instructed me to select a phone number, but no option was provided. I reached out to Facebook via email, and they claimed there was no profile associated with my email address. This issue has persisted since early November. Despite sending screenshots of the error messages, I have not received a response from them.
Reported by GetHuman-chazzeet on viernes, 13 de diciembre de 2019 13:54
I am reaching out about my "TheDogBowl Run" Facebook account, which got disabled in mid-November due to an unauthorized username. I have followed the reactivation steps but keep getting stuck at a notice stating that more information may be needed. Meanwhile, I am receiving notifications about posts from my FB friends. The account serves as my personal profile for TheDogBowl Run, and I've only interacted with friends and family on it for years. While I understand the username policy, I would like to know if there's a way to change the name on the account to comply with the rules. I have the correct login details but changing the username requires login, which I cannot do currently. If I am unable to resolve this issue, I risk losing my FB friends list and all the photos I've shared. Your assistance is greatly appreciated. Best regards, D.F. [redacted]
Reported by GetHuman4089264 on viernes, 13 de diciembre de 2019 13:57

Help me with my Facebook issue

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