Facebook Customer Service Issues

Archive 1093

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1093. It includes a selection of 20 issue(s) reported December 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently setting up a Facebook Page for the company I work for. I made an account with my details, but Facebook deactivated it. I provided my ID photo for verification, but the account is still not active. I then created a new account using my mobile number, but I can't add my email because it was used in the first account. After submitting a photo of myself, it now says it's under review. I need to expedite this process as it has been ongoing for over two weeks.
Reported by GetHuman4085533 on четверг, 12 декабря 2019 г., 19:06
I am currently unable to access my Facebook account due to unknown reasons. The platform prompted me to verify my account using my phone number, but my phone number listed on the account is no longer in service, making it impossible for me to receive the verification code. Email associated with my Facebook account: [redacted] Old phone number: [redacted]8 New phone number: [redacted]3 I urgently need to regain access to my account as it contains important contacts and information. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Justin Montrose
Reported by GetHuman4085538 on четверг, 12 декабря 2019 г., 19:06
I am having trouble accessing my old Facebook account where I had stored my pictures. I had two accounts but only used one and deactivated the other. The issue is when I try to log in with either of my two different email addresses, [redacted] and [redacted], I am redirected to the same Facebook account. I would appreciate it if you could help me recover my old account, as it contains a profile picture of me kissing a blonde girl. Thank you.
Reported by GetHuman-jmelee on четверг, 12 декабря 2019 г., 19:17
I hadn't logged into Facebook for approximately three days when I attempted to log in on December 10, [redacted], only to find that my email had been changed. Upon accessing the email linked to my Facebook account, I discovered that the change occurred on December 1, [redacted]. I followed the security measures and updated my email. However, when prompted to enter a generator code, the number listed on my Facebook page ([redacted]) is no longer in service. I even went as far as submitting a photo with the code and providing my ID, but there has been no response. I would appreciate any assistance with this matter. Thank you.
Reported by GetHuman4085659 on четверг, 12 декабря 2019 г., 19:27
I recently bought a new iPhone, but I am having trouble logging onto Facebook because I forgot my password and can no longer access my old email accounts. I can still use my old phone for now to access Facebook, but when I tried to submit a photo ID for verification, it didn't work because my account is not disabled. I can't deactivate the account on my old phone to make the photo ID form an option due to requiring the password for deactivation.
Reported by GetHuman-ltassi on четверг, 12 декабря 2019 г., 19:30
In [redacted], I registered my account with a phone number that I no longer have access to. Even though I bought a new number later on, I forgot to update it as my Facebook recovery number. Consequently, the verification code keeps getting sent to my old number that I can't retrieve. Since I didn't back up my account with an email address, I'm unable to log in. Despite my efforts since last year, I remain locked out. I truly need help to recover my account. I must also mention that I misplaced the device I last used to log in, further complicating the situation. My account number is [redacted], and the name associated with it is Mercy Linder.
Reported by GetHuman-mercylin on четверг, 12 декабря 2019 г., 19:41
My Facebook account was under the name Martyn Blanchett. I had a conversation with someone I believed was 18 years old, even though they claimed to be 12. I had suspicions about their age. After two days, someone messaged me privately, pretending to be an adult wanting to sell a trolley bag. It turned out to be a group related to children's innocence matters. They recorded our meeting and posted it on social media, causing people to threaten me online. I am upset about the situation. The police are visiting me this Saturday. The post is on Children Innocence Matters under Martyn Blanchett, Birmingham, also in Sutton, Worcester Park, Croydon, and Kingston. I urgently request the removal of these posts as they are affecting my life. The stress even led me to go to the hospital yesterday. If this matter is not resolved within 4 to 5 working days, I will have to take further action.
Reported by GetHuman4085746 on четверг, 12 декабря 2019 г., 19:41
I regret breaching the "21. Multi-Level Marketing" policy. Although I had previously reviewed the policies, upon deactivation, I revisited them and realized my violation of the marketing policy at multiple levels. My advertisement inaccurately claimed that individuals could earn large sums daily without any investment. Recognizing my fallibility as a human prone to errors, I acknowledge the need to learn from this experience. Moving forward, my ads will accurately depict the business model without promoting ventures promising fast profits with minimal investments. Could you please advise on the steps I can take to have my account reinstated?
Reported by GetHuman-cldigita on четверг, 12 декабря 2019 г., 20:44
Dear Facebook Team, I am reaching out regarding harassment issues on Facebook. A person is using a nickname instead of a real name to send hurtful messages to someone close to me, attacking their personality. Unfortunately, there are no options available in the messenger chat to take any actions. Is there any way to have this profile reviewed and possibly blocked? I appreciate a prompt response. Thank you, Laura Simkova
Reported by GetHuman-simkova on четверг, 12 декабря 2019 г., 20:59
I mistakenly didn't include personal information on my profile when creating a business page on Facebook. Unfortunately, this violates their policy, and they disabled the page despite me having paid for ads and it being linked to our website. I am keen to rectify this honest error and recover our business page on Facebook.
Reported by GetHuman4084538 on четверг, 12 декабря 2019 г., 21:01
Hello, my name is Neil M. My Facebook account holds many cherished memories and photos. Regrettably, I've been logged out and my password was changed by someone else. I can't recover it as I no longer have access to the linked email or phone number. Is there any way we could verify through my girlfriend, who is connected to me on Facebook, or any of my friends? I'm truly puzzled by how this occurred and would appreciate any help.
Reported by GetHuman-neilmc on четверг, 12 декабря 2019 г., 21:01
I created my original Facebook account many years ago using an old Yahoo email address. Recently, after changing my phone service, I couldn't log in since I forgot the email and my phone number has changed multiple times. The Yahoo email associated with the account is linked to a long-gone phone number, so I'm completely locked out. I had no choice but to make a new Facebook account. Now, I'm hoping to regain access to my old friends and my child's older pictures from the original account.
Reported by GetHuman4086298 on четверг, 12 декабря 2019 г., 21:23
I am experiencing difficulties with my main Facebook account and had to create a secondary account for game purposes. I have managed to transfer my games to the secondary email addresses and would appreciate if my original account "Grabem Bydapuzy" with the email [redacted] dedicated to FFBE could be recovered or enabled. Once this is resolved, I plan to delete all my Facebook accounts. The recent language change to Italian is inconvenient. I prefer not to provide personal identification but hope this can be resolved promptly. I understand you are not personally responsible, but I request assistance to disengage from these services. Thank you. Best regards, Grabem Bydapuzy (not my real name)
Reported by GetHuman-celesper on четверг, 12 декабря 2019 г., 21:23
Hi, it's been frustrating dealing with my disabled FB account for a month now. I didn't violate any rules, yet my account was disabled. I provided the requested confirmation promptly. I've submitted three photos and a copy of my driver's license. Despite this, I'm now asked for additional photo verification, which I provided days ago. How long will this process continue? Is there anything else needed from my end? Please address this promptly. Thank you, Tammie T.
Reported by GetHuman4085568 on четверг, 12 декабря 2019 г., 21:26
I was chatting with a girl on Messenger whom I met on Facebook and things got serious. She asked me to stop talking to other girls, so I shared my additional Facebook account details. We're still talking on Wyatt's app, but I recently received a verification code from Plenty of Fish, which she wants. Her name on Messenger and Wyatt's app is Wendy Campbell Foster. I need help securing my current Facebook account as she's using my old one to send inappropriate messages to my family. I also want to confirm her identity, location, and block my unused account for safety reasons.
Reported by GetHuman4086340 on четверг, 12 декабря 2019 г., 21:31
I recently tried to access my Facebook account but received a message that my session had expired. The email associated with my account was set up by my sister many years ago, and I no longer have access to it. I am unable to receive the code to reset my password. Although I have not changed my password before, the system claims I am entering the wrong one. Currently, I do not have any email or phone number linked to my account for self-resetting.
Reported by GetHuman-nadinetf on четверг, 12 декабря 2019 г., 21:44
I reached out via email for assistance with setting up my disabled business manager account. Despite receiving three follow-up emails from you, my issue remains unresolved. I have responded twice indicating that my problem persists, yet I am only receiving more check-in messages. This matter has plagued me for three weeks now, and my continuous emails to the FB help center inbox have not yielded any solutions. As I am in the process of launching a business, I am facing financial setbacks due to the inability to set up my business manager. I implore you to assist me in resolving this promptly.
Reported by GetHuman4067978 on четверг, 12 декабря 2019 г., 21:57
I would like to share some photos and video clips on Facebook. Before I do, I want to make sure I am not violating any of Facebook's rules or regulations. The content is about some workers carrying out their duties, and I would like to showcase their hard work. Do I need permission from the workers before posting these on Facebook to avoid any legal issues? I'm new to the platform and want to ensure I am following the guidelines correctly. Can you please confirm if this is okay? Thank you.
Reported by GetHuman4086482 on четверг, 12 декабря 2019 г., 21:58
This morning, I encountered an issue on Facebook. The session expired, and I was prompted to log out of my account, which seemed to be the only option. Subsequently, upon logging back in, I received a message indicating that I need to use my current password instead of the old one. However, I have always used the same password since initially setting up my Facebook account, which has never been changed. Consequently, I am unable to access my Facebook page where all my photos are stored. This situation has left me feeling concerned. Can anyone provide assistance in resolving this matter? Thank you.
Reported by GetHuman-nadinetf on четверг, 12 декабря 2019 г., 22:12
I urgently need your assistance. It appears that my account has been compromised. I am unable to receive the password reset code because my Facebook account is linked to an old email I haven't used in over 12 years. I am unable to log in since someone has accessed my account. My main concern is retrieving the pictures of my children and memories of deceased family members. Last week, a message appeared on my app indicating that my account was temporarily locked due to a foreign device attempting access from locations in Los Angeles and Huawei devices. After changing my password as requested, I accessed my account, but this issue repeated twice more. Now, Facebook won't accept any of my recent passwords, and I cannot access my email to reset it. Microsoft's security questions have been a real challenge due to my memory lapse. I hope to receive the reset code on my current email to regain access to my account. Thank you for your help.
Reported by GetHuman4086687 on четверг, 12 декабря 2019 г., 22:38

Help me with my Facebook issue

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