Facebook Customer Service Issues

Archive 1091

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1091. It includes a selection of 20 issue(s) reported December 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a Facebook account, and last night I attempted to log in, but I couldn't get in. Facebook sent a 6-digit code to my old mobile number, which I changed 8 months ago. The name on my account is Devanshu Prince Dev. My current mobile number is [redacted]. Please send the code to this number. Thank you, Facebook. I appreciate your help.
Reported by GetHuman4083014 on jeudi 12 décembre 2019 10:17
I am experiencing an issue with my Facebook account. We only have one account, and yesterday it prompted a security check. We have been active on this account for over 10 years, and it is very inconvenient to be locked out. Our account is essential as we have placed an advertisement for our new page, "toofor people nearby," where we share family pictures and connect with friends. The account is under the name Nirmala Mohan Anandappa. I kindly request a prompt resolution as we miss accessing our account. Every time we try to log in, it states we have been logged out for security reasons, promising a review shortly, but it has been over 12 hours. Your assistance in restoring our account access is greatly appreciated. Thank you.
Reported by GetHuman-nirusilv on jeudi 12 décembre 2019 10:21
When I try to open an article from my newsfeed, I see the message "Webpage not available" with the error "net::ERR_CLEARTEXT_NOT_PERMITTED." Even after reinstalling Facebook, the issue persists. How can I resolve this to access articles? This problem only started today. Thank you for your assistance with this matter. Best regards, Mazen I. My Facebook account number is +[redacted]26. Thank you, Facebook, for your help in restoring my account accessibility.
Reported by GetHuman-mazenibr on jeudi 12 décembre 2019 10:31
I suspect someone has been using my Facebook account from a PC without my knowledge. After my account got disabled, I searched on YouTube to find a way to regain access. Upon checking the account history, I discovered unfamiliar activities that I did not initiate. Since my office PC is shared among many people, I urgently need help to recover my account. I am willing to pay for assistance as I prefer to regain access to my old account rather than creating a new one. My email is attached below and the phone number linked to my account is +[redacted]25, both of which are active.
Reported by GetHuman4083098 on jeudi 12 décembre 2019 10:45
I attempted to reconnect with a long-lost friend from Spain by joining Facebook. Initially, I sent a friend request and was prompted to upload a photo for security measures. However, due to a potential poor connection, I unsuccessfully tried four times to upload the photo. Subsequently, I found myself unable to access my account, as it remained under review for several days. In an attempt to regain access, I followed advice to change my password, only to discover that my account had been disabled. I submitted my passport as identification, but despite this being weeks ago, I have not had any success in resolving the issue. I am puzzled by the situation and would appreciate any assistance.
Reported by GetHuman-eileenlj on jeudi 12 décembre 2019 11:16
I'm experiencing difficulty accessing my Facebook account. I logged in once on both the web browser and the app two weeks ago, but I have been unable to access it since then. Normally, I can identify friends as a security measure, but this option doesn't seem to be available now. I have one trusted friend who is currently using Facebook but I can't access my account through their help. I'm unsure of the steps I should take to regain access. Please assist me with this issue. Thank you.
Reported by GetHuman-nimanik on jeudi 12 décembre 2019 11:35
Dear Facebook Support Team, I am writing to address the recent disabling of my Facebook account, "Papinun Chaithaweewaranon." I believe this action was a mistake made by your system. On the same day, my Instagram account was disabled for using the same email address. I have attached proof of my communication with Instagram Support, confirming my account was disabled without reason. Before the account suspension, I received emails notifying me of unauthorized access attempts. Despite changing my password, I lost access to my account, which has been distressing. I maintain that I have always engaged positively on social media. I kindly request that you review the attached evidence of attempted account breaches. I regret any inconvenience caused by the evidence in Thai. I hope this information aids in the reconsideration of reinstating my account, as it contains cherished memories. Thank you for your attention to this matter. Sincerely, P.C.
Reported by GetHuman-papinun on jeudi 12 décembre 2019 11:51
My page got blocked for hate speech, but I didn't post any. I was defending a race and making a point, not promoting hate. It feels unfair that Facebook blocked me while other posts that truly violate policies go unchecked. I need my single comment labeled as hate speech to be reviewed by a human. I want to understand why I was blocked when others were not.
Reported by GetHuman4083305 on jeudi 12 décembre 2019 12:09
I created my Facebook account 10 years ago using the email [redacted], which I no longer have access to. I forgot my password and now my account is disabled. I am unable to retrieve any codes since my old email is not accessible. I want to regain access to my account or delete it as I need to monitor posts where I am tagged.
Reported by GetHuman-rushmina on jeudi 12 décembre 2019 12:11
I keep receiving emails inquiring about the resolution of my issue, yet no actual assistance is being provided. Unfortunately, the problem persists. When I respond negatively, I'm directed to engage with a technician who will charge me. Is your service not free? If you are unable to aid me in reactivating my account, which was unjustly deactivated by FB, then please be straightforward about it. I refuse to spend any money on this matter. I view myself as the aggrieved party as FB has seemingly taken hundreds of pictures from me, and I am eager to recover them.
Reported by GetHuman-danabard on jeudi 12 décembre 2019 12:14
My friend's Facebook account logged out suddenly while she was using it. When she tried to log back in, it said the email and password were incorrect. The only way to search for her Facebook account is through the number, but the password is also said to be incorrect. I asked her for the correct password, but each time I enter it, it is invalid. We don't have access to the phone registered on her Facebook account to change the password. Please help us retrieve her Facebook account; we are willing to provide any necessary information. Thank you so much.
Reported by GetHuman-zenkaik on jeudi 12 décembre 2019 12:27
I am struggling to log into Facebook as it keeps asking for my birthday every time I try to log in. Despite entering it, the platform continues to prompt me for it and does not allow me to access my account. I attempted to seek assistance over the phone, but unfortunately, there is no contact number provided. I am considering taking public action to address this ongoing issue with Facebook. Their approach towards users should be reconsidered.
Reported by GetHuman-strachov on jeudi 12 décembre 2019 12:34
Good afternoon, I accidentally removed myself as the admin of my page (fb.com/kibu.energy) earlier this week, leaving it orphaned with no access for anyone. I am looking to regain control to appoint a new admin and avoid this issue in the future. It seems Facebook has disabled all chat options and direct contact with a person. Any suggestions on how I can reclaim ownership of my page would be greatly appreciated. Thank you in advance for your assistance, Gerardo from Kibu.
Reported by GetHuman4083393 on jeudi 12 décembre 2019 12:38
I have been blocked without valid reason for 3 days by someone who dislikes being questioned about their false information, and support of discrimination and racism. I always present factual information and have never been disrespectful. This feels like a personal political attack towards me. I am unsure if my complaint has been acknowledged or is being addressed. Any assistance with this issue is highly valued.
Reported by GetHuman-saanicus on jeudi 12 décembre 2019 12:49
Hello, my name is Indrajit Singh. I need to report that my account was hacked on December 6, [redacted], around 9:20 to 9:30 pm while playing PUBG. The account was linked to my Facebook. Since then, my Facebook account has been disabled, and despite following Facebook's steps to recover it, including providing my Aadhaar card as proof of identity, I have not received any assistance or response. I kindly request your help with this matter. Thank you.
Reported by GetHuman4083435 on jeudi 12 décembre 2019 12:53
Hi there, Could you kindly review my profile to ensure it hasn't been blocked accidentally? I've had this profile for over a decade. It's not a dummy account; I also manage and operate my own websites through it. Please reconsider the block on my profile. Shall I provide you with my ID, passport, and driver's license to help in reinstating my profile? Best regards, Besim Raufi
Reported by GetHuman-besimra on jeudi 12 décembre 2019 12:56
Hello, Approximately six months ago, I tried to create a Facebook account for the first time. My name is Brad Bublitz. Although I was successful in opening the account, I intended to use it in the future to promote my food truck business, sharing locations, BBQ information, event pictures, and more. Following the account setup, I attempted to create a business page but did not upload, download, or edit anything at that time. After about three months of inactivity, when I tried to log in again recently, I encountered an issue where it stated that my account had been disabled. I'm unsure why this happened and I am seeking guidance on how to resolve this issue. Thank you, Brad Bublitz
Reported by GetHuman-fireskun on jeudi 12 décembre 2019 13:49
I am a Trustee of Registered Charity "Cavalier Rescue and Welfare" (Charity no [redacted]), and I want to address a Facebook page called "Cavalier Rescue uk" that wrongly advertises our charity's website address but is not affiliated with us. This person who set up the page is unknown to us, and the lack of contact or admin details is causing confusion among the public. People falsely believe the dogs advertised on that page belong to us, leading to annoyance and misunderstandings. I kindly request the owner of the Facebook page to promptly remove our charity's website address from their page to avoid further confusion. Thank you for your attention to this matter.
Reported by GetHuman4083718 on jeudi 12 décembre 2019 14:02
Yesterday, my Facebook account got disabled unexpectedly. I wanted to share a video from a group with a friend to highlight the negative impact of harmful content involving children. The video was shared in a messenger group, not uploaded by me. I strongly denounce the creation and sharing of such content on social media. I commit to avoiding such material on Facebook in the future. Please, can you assist in restoring my Facebook account? My email associated with the account is [redacted]
Reported by GetHuman4083731 on jeudi 12 décembre 2019 14:04
Hi there! I hope you're having a good day. I've been attempting to regain access to my Facebook account. Initially, I changed the password and then planned to deactivate the account, but I forgot the new password before deactivating it. I tried to reset the password by selecting the "Forgot Password" option on Facebook to request a confirmation code for the reset, but however I didn't receive any code in my Yahoo account. Could you kindly assist me with this? Thank you so much.
Reported by GetHuman4083789 on jeudi 12 décembre 2019 14:16

Help me with my Facebook issue

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