Facebook Customer Service Issues

Archive 1089

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1089. It includes a selection of 20 issue(s) reported December 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I posted on Facebook, and despite having set my privacy settings so that only my friends can view my posts, someone I am not friends with reacted to it. Although we share mutual friends, I am not directly connected with this individual on Facebook. It seems like there might be an issue with my privacy settings, and I would appreciate assistance in resolving this matter.
Reported by GetHuman-mistee_r on الخميس ١٢ ديسمبر ٢٠١٩ ٠٠:٣٦
I have an old account that couldn't transfer to my new phone. I started a new account in June [redacted]. Recently, my contacts showed up as friend suggestions on Facebook, which seemed suspicious. I reported it to Facebook and changed my password. Now, I need help logging back into my second Facebook account. The first account doesn't have a photo, but I'd like to have a picture of me and my mom on the new account. Unfortunately, I only have access to my phone and no home computer. The email associated with the first account is [redacted], and the new email I want to use is [redacted] I appreciate any assistance.
Reported by GetHuman4081679 on الخميس ١٢ ديسمبر ٢٠١٩ ٠١:١٢
Hello everyone, my name is Jesse. I have unfortunately been a victim of multiple hacking incidents recently, resulting in spyware and remote access intrusions. Despite efforts to secure my accounts with ESET antivirus and SuperAntiSpyware, my Facebook account remains compromised. Unidentified individuals have created business profiles using my name and personal information, gaining unauthorized access and possibly engaging in fraudulent activities, including setting up advertisements with associated credit card information. Despite my attempts to deactivate and report these activities to Facebook, I continue to observe suspicious logins from Phoenix, AZ with strange email addresses and physical addresses associated with the accounts. This breach has left me deeply concerned for my financial safety, prompting me to consider permanently deleting my account for a fresh start. I appreciate any assistance or guidance in resolving this urgent matter. Thank you for your support.
Reported by GetHuman4081692 on الخميس ١٢ ديسمبر ٢٠١٩ ٠١:١٧
My Facebook page has been compromised, and I have lost my admin access. Prior to the hacking, I received a message from someone claiming to be from an advertising company offering $[redacted] per ad on my videos. I followed the steps provided to place ads on my videos as instructed. However, after completing the process, I lost control over my page and can no longer make any changes. I have a screenshot of the new admin with the Facebook name Govani Kumar. I am seeking assistance to regain control of my page. Thank you.
Reported by GetHuman4081754 on الخميس ١٢ ديسمبر ٢٠١٩ ٠١:٣٨
Dear Sir, We have received the following message: "You Can't Use Facebook Right Now. We're currently reviewing your submission. We're always looking out for the security of our community, so until then you won't be able to use Facebook." Our company utilizes this Facebook account with three individuals located in different places, which may be the cause of this issue. We are in the process of finding a solution that will allow all of us to access the account simultaneously in a new manner. Kindly restore access to our Facebook account. The Facebook account name in question is [redacted] We anticipate your prompt response. Thank you. Best regards, Haesan Lee
Reported by GetHuman4081844 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٢:٠٠
My Facebook account has been hacked. The person who took over my account is now messaging people on Messenger pretending to be me and asking for personal information. I urgently need the hacked account removed from Facebook as soon as possible. I had to create a new Facebook account because all my information was changed, and I cannot access the compromised account. I have attempted to contact Facebook through email multiple times to address this issue without success.
Reported by GetHuman4082012 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٢:٥٤
I set up two-step verification on my Facebook account using the Google Code Generator on my Android phone. Recently, while clearing cache on my phone, I accidentally cleared the data on the code generator app, resetting it. I reinstalled the app and obtained a new PIN from Google. However, now when I attempt to log in to Facebook, it does not accept the codes generated by the Google Authenticator app. Since my business is linked to my Facebook account, it is crucial that I regain access to my account.
Reported by GetHuman4082080 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٣:١٦
Hello, my Facebook account has been hacked. The hacker changed all my information, so I am unable to access my account. They are sending messages through Messenger pretending to be me. I have reported this issue before but nothing has been done. I have asked my friends to block the hacked account, but the hacker is still sending messages asking for personal information. I would like the hacked account to be completely removed. Can someone please assist me with this matter?
Reported by GetHuman4082012 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٣:٢١
I am having trouble fixing errors in my unpublished Facebook ad. The first issue is with selecting a lead form that I have already created. When I try to choose it, the page does not load, and selecting a new lead form is the only option that works. I prefer to use the lead form I already made. The second problem involves the call-to-action button. Despite trying every available option, Facebook continues to prompt me to change it. I am stuck and need assistance to overcome these technical challenges. Your help is appreciated.
Reported by GetHuman-abfredze on الخميس ١٢ ديسمبر ٢٠١٩ ٠٤:٠٠
I have used Facebook for around 10 years. Yesterday, on 11/12/[redacted], Facebook suddenly asked me to verify my identity. I uploaded a photo of my Driver's License, which proves I am over 18 and eligible to use Facebook. However, after providing this, I still can't access my account. The name on my ID is Suryansh Kumar, but my Facebook name is Suryansh Srivastava, which is my real name since my father's surname is Srivastava. I have many friends and colleagues on Facebook that I have no other way to contact except through the platform. I would appreciate it if the Get Human team could investigate this promptly and help me regain access to my account.
Reported by GetHuman4082288 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٤:٤٥
In the last 30 days, my account has been disabled twice for the same reason. Someone is repeatedly reporting me without cause, causing inconvenience in the account recovery process. Despite submitting a selfie initially, subsequent photos are being declined with the message "We can't accept this photo. Make sure it clearly shows your face and doesn't include other people." This ongoing issue is frustrating, and I am seeking help through this website as I haven't found a way to contact Facebook directly.
Reported by GetHuman-oxlordb on الخميس ١٢ ديسمبر ٢٠١٩ ٠٤:٥٢
I have been a Facebook member since [redacted]. About a week ago, I was logged out of my account on my mobile device and prompted to verify myself via a phone code. However, the phone number linked to my profile is outdated since I set it up in [redacted] and never updated it. Even when I try to reset my password and log in using the email verification, I still get stuck at the phone security check. I have attempted to contact customer support through various means like emails and reports, but have not received any responses. It's quite frustrating as there doesn't seem to be any available customer service or live chat support to assist with this issue. How can I regain access to my account if no one is responding to my inquiries?
Reported by GetHuman-sineokat on الخميس ١٢ ديسمبر ٢٠١٩ ٠٤:٥٦
I'm attempting to access three of my old Facebook pages, but they have a two-step authenticator requiring verification from phone numbers that are no longer mine. As a result, I cannot receive the necessary codes to log in. Could you assist me in resolving this issue by updating the phone numbers associated with the accounts or disabling the authenticator? I'm uncertain about the appropriate steps to take, so any guidance you can provide would be greatly appreciated.
Reported by GetHuman-gellybel on الخميس ١٢ ديسمبر ٢٠١٩ ٠٥:٠٣
A few months back, my account got disabled due to a trademark issue reported by a third party. I did use their trademark unknowingly because my supplier suggested it for better sales. Losing access to my Facebook account impacted my ability to earn for bills, debts, and to support my ill grandfather, leading me into a state of depression. Every time I create a new account, it gets disabled. I now understand the prohibition and wish to express my apologies to the trademark owner. I hope to have my account reinstated to make amends.
Reported by GetHuman4082333 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٥:٠٥
Hello, I want to let you know that my Facebook Account under the name Ajeet Samal, connected to the email address [redacted], was disabled yesterday. I was attempting to register on the Official PUBG MOBILE website to play a match when my account got disabled shortly after registration. This was unintentional. Please assist me in retrieving my account promptly. Thank you. Ajeet Kumar Samal Mobile- [redacted] Email: [redacted]
Reported by GetHuman-samalaje on الخميس ١٢ ديسمبر ٢٠١٩ ٠٥:١٣
Hello, I'm having trouble accessing my Facebook account. After logging in, I received a message saying my account is under review and I can't access it at the moment. I provided my national ID card and confirmed my name as Súprémé Héró. This Facebook account is crucial to me as it contains important business information. Could you please review my submission and unlock my account? Thank you.
Reported by GetHuman4082403 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٥:٤١
Yesterday, I received a concerning notification that someone attempted to access my Facebook account. I promptly changed my password and logged out from all devices. However, when I tried to log back in, I encountered an issue stating my password was incorrect. Despite my attempts at the account recovery process, I am unable to access my associated email. I tried the trusted contacts option, received codes from three friends, but did not receive the account recovery email. My Facebook account is vital for my work and communication with clients. I am reaching out for assistance in resolving this matter promptly. Thank you for your attention to this issue. - Elene T.
Reported by GetHuman-eltarkh on الخميس ١٢ ديسمبر ٢٠١٩ ٠٥:٤٣
I attempted to change my password to post on my site, but the email with the new password was sent to the wrong address. I have attached a picture for you to see the incorrect email. The account I was trying to update the password for is under Debbie DEBILDELLE. Additionally, I have accounts under Devorah bell and my website, spiritualmethodologist.com. Thank you, Deborah Belle.
Reported by GetHuman-debella on الخميس ١٢ ديسمبر ٢٠١٩ ٠٥:٥٧
Hello, when trying to access my Facebook account, the system prompts me with a message thanking me for my submission of additional documents. It states that my account is under review, and I am unable to log in until the review is complete. I have provided my national ID card and verified my name as Súprémé Héró. This account is crucial to me as it contains important business information. I kindly request a reevaluation of my documents and the reopening of my account. Your assistance in approving my request and unlocking my account would be greatly appreciated. Thank you.
Reported by GetHuman4082522 on الخميس ١٢ ديسمبر ٢٠١٩ ٠٦:٣٤
My Facebook page has been blocked or removed, as they mentioned a violation of community standards. I’m experiencing issues with accessing anything on the platform, including setting up a new account. I'm 87 years old and not very tech-savvy on the computer or my phone, and I have hearing difficulties. I couldn't input the 5-digit number in time to reinstate my page before it was removed. I believe what I said wasn't as severe as other content I see regularly. It seems like I may not be the type of user they want on Facebook. It's disheartening to feel limited in expressing my thoughts. Any assistance would be greatly appreciated. Please respond promptly. Thank you for your help.
Reported by GetHuman-barcook on الخميس ١٢ ديسمبر ٢٠١٩ ٠٦:٥٤

Help me with my Facebook issue

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