Facebook Customer Service Issues

Archive 1088

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1088. It includes a selection of 20 issue(s) reported December 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Yasmin O'Donnell. My page was recently hacked. While scrolling through my news feed, I got logged out and cannot log back in despite trying for hours. I have crucial information on that account, and the email associated with it is inaccessible to me now. I really need to regain access to my old Facebook account as it holds significant importance. Please assist me in resolving this issue. Thank you for your help. The email linked to the hacked page is [redacted], but I currently cannot access it.
Reported by GetHuman4081067 on Wednesday, December 11, 2019 10:34 PM
A post on Cumbria Crack mentions “Kelsey Forster and Ryan Baker” involved in a crime. The comments are distressing, particularly as I am one of those mentioned. Feeling unsafe at home after the address was partially shared in the link, I asked the page to remove it, but my request was disregarded. This situation is significantly affecting our mental well-being.
Reported by GetHuman4081113 on Wednesday, December 11, 2019 10:43 PM
I'm having trouble accessing my Facebook account as I recently got a new phone and can't remember my password. Every time I try to reset it, I get asked for a code sent to my old phone number via SMS, which I no longer have access to. I've tried using different browsers, but none of them remember me, making it impossible to log in. I've submitted my government ID multiple times for identity verification, but I still haven't heard back.
Reported by GetHuman-laurieji on Wednesday, December 11, 2019 10:44 PM
I recently received an email stating that my Facebook account details were altered from Arkansas, despite living in the western United States. I had initially used a different email to create my Facebook account, which I no longer have access to. The hacker who gained access to my account changed the recovery email, deleted my phone number, and locked me out of the account. Consequently, I am unable to receive any recovery codes. I am eager to verify my ownership of the Facebook account in question and regain access to it.
Reported by GetHuman4081197 on Wednesday, December 11, 2019 11:04 PM
As a content creator, I have a page where I share my content. I also participate in various Facebook groups to promote my products. However, I keep getting blocked by Facebook when I try to share in groups, and my appeals are not answered. I feel like Facebook is preventing me from sharing to push me towards paying for advertising, which I want to avoid.
Reported by GetHuman4081244 on Wednesday, December 11, 2019 11:16 PM
I've been unable to access my Facebook account since November. I no longer have the same phone but I have the same number. I suspect my account has been hacked as I'm not receiving notifications. I need assistance resetting my password and linking notifications to my email. My account is under Shavonda Tucker with a profile picture of butterflies. Your help in restoring access promptly would be greatly appreciated.
Reported by GetHuman4081256 on Wednesday, December 11, 2019 11:18 PM
I am unable to access my Facebook account due to security reasons. Initially, Facebook requested a code, then a photo of me, and now they have informed me that my account is being reviewed as a security measure, consequently locking me out. All I want is to communicate with my friends. I kindly request Facebook to restore my account access. Thank you.
Reported by GetHuman-raneemat on Wednesday, December 11, 2019 11:19 PM
My account was recently hacked, and all my friends received a message with a suspicious attachment claiming to be from me (which it wasn't). Some opened it, causing chaos, while others couldn't access it. I posted a warning about the hack and changed my password twice. However, Facebook disabled my account afterward. I've submitted a photo and other necessary identification documents, but my account remains disabled. Please, I need help with this issue!
Reported by GetHuman4081257 on Wednesday, December 11, 2019 11:19 PM
I manage a nonprofit organization. I have reported a post multiple times and requested the individual to remove it. The post intertwines political opinions with fundraising for our nonprofit, which goes against the IRS regulations for our 501c3 status. Despite my repeated requests, Facebook deems the post acceptable according to its guidelines.
Reported by GetHuman-gdarescu on Wednesday, December 11, 2019 11:23 PM
This morning, on December 11th, my Facebook account was hacked. The hacker sent phishing messages to my friends. Despite changing my password twice, the messages persisted until they finally stopped. I regained access to my account with the latest password, but it was short-lived, requiring me to log in repeatedly. Facebook sent security codes to my phone, giving only temporary access. Subsequently, I had to upload a personal photo. I used my latest profile picture but now await Facebook's review. Unfortunately, I am unable to correspond with friends on my birthday today. Could you expedite the review process, please? Thank you for addressing this issue promptly. Best, Lisa A. B.
Reported by GetHuman-edalbu on Wednesday, December 11, 2019 11:27 PM
I'm Ralph Compton. I've had an old Facebook account for years. Someone shared something from it, but it wasn't me. Facebook then prompted me to secure my account. Since I was only logged in on my phone, I didn't remember my information. So, I created a new account. After sending out new requests, when I tried to search, it indicated that I had requested a new password. Now, it's telling me it's sending a code, which I'm not receiving. I'm unsure what to do, as I'm not familiar with these processes, but I really enjoy using Facebook.
Reported by GetHuman-ralphcom on Wednesday, December 11, 2019 11:30 PM
I am struggling with a situation where my estranged husband is hacking into my accounts, posting personal information publicly, and threatening my safety. I have been humiliated and received death threats. I am seeking help to protect myself and stop his abusive behavior.
Reported by GetHuman-maryboub on Wednesday, December 11, 2019 11:37 PM
My main Facebook account has been mistakenly disabled. I can provide more information about myself to resolve this. I am not using anyone else's identity. I have been trying to contact customer service through email and phone calls but have not been successful. I have attached my ID and can provide additional information if needed. Please email me at [redacted] or contact me at [redacted]0. Thank you, Nelvin Manrique Orogo Mostasa. I appreciate your help.
Reported by GetHuman4081330 on Wednesday, December 11, 2019 11:38 PM
I suspect my Facebook account was hacked. My email got removed from it, so now I can't find my FB account using my email. The email linked to my FB is an old Hotmail account that I no longer have access to. I've tried to recover the Hotmail account with no success. I can't get any recovery codes to reset my FB password. I'm unsure what steps to take next. Please assist me. You can reach me via my boyfriend's Gmail provided here. Thank you.
Reported by GetHuman4081353 on Wednesday, December 11, 2019 11:44 PM
Hello, I am Alice Goidea, and I recently began using ClickFunnels. Unfortunately, when I attempted to link it with my Facebook account, I accidentally removed the ClickFunnels app from Facebook. Now, the app is in the removed section and there is no option to reactivate it, causing an error in the ClickFunnels publishing section. I have spoken with a representative from ClickFunnels, but the problem persists. Any advice on how to resolve this issue would be greatly appreciated. Thank you for your assistance. Best regards, Alice Goidea
Reported by GetHuman4081359 on Wednesday, December 11, 2019 11:45 PM
Hello, I am Dr. Rowena Diqer, the new owner of Skinworx. We have encountered a challenge in changing the previous owner's role and have been locked out of the business's Facebook page. Can we link the business page to my personal Facebook account, Rowena Charles Diqer, as a workaround? My personal page currently has my business page attached. Your prompt assistance in resolving this matter would be highly valued as we aim to continue our regular operations. Thank you, Rowena.
Reported by GetHuman4081466 on Thursday, December 12, 2019 12:13 AM
Hello, my name is Michael Bradley. I am experiencing issues with an order I placed through Facebook marketing for a tilt trike 3-wheeler. The customer’s website is no longer available, and they are not responding to my emails or requests for a refund. When I try to reach out to customer service through the provided channels, I am unable to locate the appropriate section for orders. I made this purchase back on November 29th and I am unable to get any assistance or communicate with anyone regarding this matter. I am hoping to find a resolution or get in touch with someone who can assist me with this problem.
Reported by GetHuman4081495 on Thursday, December 12, 2019 12:22 AM
Hello, this is Ethyl Jane C. S. I’m reaching out here regarding my Facebook account under the name of Ej Curamen S. I am experiencing an issue as my account was disabled two days ago after allegedly violating some of Facebook’s rules. I admit to previously posting about selling watches, which might have caused the violation, but it was in the past, and I no longer engage in that activity. I am eager to remove any old content related to selling watches to comply with Facebook’s policies. Please assist me in reactivating my account as it holds sentimental value with many important old photos. Thank you in advance for your assistance and understanding.
Reported by GetHuman-ejsison on Thursday, December 12, 2019 12:22 AM
I contacted [redacted] about my business page, Bella Enhancements by Steph, where I posted a waxing before/after photo. Facebook blocked me for 24 hours stating it violated regulations. Today, I received a message acknowledging the mistake, but I am still unable to post even after the 24-hour mark. I request assistance in unblocking my page so I can resume posting since the content was not against the rules.
Reported by GetHuman-smbond on Thursday, December 12, 2019 12:27 AM
My Facebook account got logged out, and when I tried to sign back in, it prompted me to update my password because it was considered old. However, I haven't changed my password recently, so I'm not sure why this request came up. Unfortunately, I can't reset my password because I no longer have access to the email address or phone number associated with my account. I've been using this account for the last decade, and it holds a lot of memories and pictures that are very important to me. How can I go about resolving this issue without losing access to my account content?
Reported by GetHuman4081526 on Thursday, December 12, 2019 12:30 AM

Help me with my Facebook issue

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