Long story short my old account got all messed up when I lost my phone service then I g...

GetHuman3757921's Recover Disabled Account issue with Facebook from December 2019

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Before contacting them, items GetHuman3757921 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3757921's own words
Long story short my old account got all messed up when I lost my phone service then I got married shortly after so now I have two names and Facebook is saying that my old number is the one I need which isn't active anymore and they're saying my new number is invalid it's a big mess I just want to get back on Facebook it's a wonderful place to talk to people and all that and I've been totally cut out of it no matter what I do

GetHuman3757921 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3757921
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 231535 others
0 customers following this


GetHuman3757921 started working on this issue
Dec 11th, 2019 9:34pm
GetHuman3757921 indicated the issue is not fixed yet.
Dec 14th, 2019 9:56pm