Facebook Customer Service Issues

Archive 1087

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1087. It includes a selection of 20 issue(s) reported December 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble merging my pages. I have three pages on Facebook that I would like to combine, if possible. The first page, "Holly Barbo," was created some time ago, and I am unsure of the password and email associated with it. The second page is the one I use regularly, named "Author Holly Barbo." The third page is under the name "Author KH Bixby," but I cannot locate it on Facebook, so it might have been removed. If merging is not an option, I would like to proceed with deleting the first and third pages to streamline my presence.
Reported by GetHuman4079848 on الأربعاء ١١ ديسمبر ٢٠١٩ ١٩:٠٤
Several months ago, I forgot my password, and since then, I have been unable to access my Facebook account. I attempted to reset the password by requesting a code, but unfortunately, the email containing the code is not coming through. I have ensured that Facebook is not blocked or marked as spam in my email settings, as I do receive other notifications from Facebook without any issues. Despite trying to log in with my Google email account, that method also hasn't been successful. I even utilized the "Trusted Contacts" option to collect codes and verify my identity, but that hasn't resolved the login issue either. I am in need of assistance to regain access to my account.
Reported by GetHuman-elbalead on الأربعاء ١١ ديسمبر ٢٠١٩ ١٩:٠٦
I am employed at a private school. The prior individual in charge of the marketing department established a Facebook profile for our school instead of a page. Approximately a month ago, I attempted to convert it into a page utilizing Facebook's function for this purpose. Unfortunately, I got locked out of the account in the process. I have reached out to Facebook via email multiple times as instructed, but have not received a response within the promised timeframe of a couple of days. Despite trying to call several times, I found it unhelpful as it only leads me back to the website, leaving me wondering about the purpose of providing a phone number. It has now been a month, and the school still lacks a Facebook page due to Facebook's failure to respond within their specified timeframe. I have made efforts to regain access to the account by submitting my ID for verification, but so far, I have only been able to write messages similar to this one with no response.
Reported by GetHuman4079961 on الأربعاء ١١ ديسمبر ٢٠١٩ ١٩:٢٢
Twice recently, I couldn't access my account. First on Wednesday, November 24th, and again today. The message said it was locked for suspicious activity both times. I secure my account well, so I'm not sure what's causing this issue. I need help to understand why this keeps occurring. Thank you.
Reported by GetHuman-renoncm on الأربعاء ١١ ديسمبر ٢٠١٩ ١٩:٣٥
As a Veteran, I recently shared my thoughts on Nancy Pelosi and the Democratic Party's actions in Washington DC on Facebook. I did not hold back on the subject. However, my post and the accompanying comments were removed by Facebook. I believe that this action violates my right to Free Speech under the First Amendment of the United States Constitution. This is not an isolated incident, and I am aware that others have faced similar situations.
Reported by GetHuman-hotpappa on الأربعاء ١١ ديسمبر ٢٠١٩ ١٩:٥٢
Last night, my account was hacked, and the hacker changed my email and password. I managed to remove their email and update my password. However, the phone number associated with my Facebook account is now outdated, and I can't access it. I've followed Facebook's advice by sending 2-3 emails with my photo ID, but I haven't received any response. I continue to struggle to access my account without a "log in code."
Reported by GetHuman4080157 on الأربعاء ١١ ديسمبر ٢٠١٩ ١٩:٥٤
I am having trouble accessing my Facebook account. My email address is functioning properly, but Facebook keeps sending me the same code repeatedly, and it is not working. After multiple failed attempts, a message appears saying, "You have tried entering too many codes. Try again later." This issue has persisted for three days without any resolution. Unfortunately, Facebook does not provide a phone number for direct contact, and I am unable to communicate with their support team. Although my name can still be found on Facebook, my daughter and friends cannot see my page as it appears to have disappeared from the platform.
Reported by GetHuman4080228 on الأربعاء ١١ ديسمبر ٢٠١٩ ٢٠:٠٥
I have a Facebook profile for our local business. I tried to convert it to a page using the email provided but encountered an error. After attempting again, I received a message saying I cannot sign in and was asked to send a picture of my face, which is not on our new page. I need help to regain access to our store's Facebook account and guidance on converting the profile to a page. Thank you - Aaron.
Reported by GetHuman4080238 on الأربعاء ١١ ديسمبر ٢٠١٩ ٢٠:٠٦
I used to have [redacted] as my email address, but I recently changed it to [redacted] After setting up a new page with the new email, I'm having trouble accessing my old Facebook page using the updated email. I tried using the code they sent me, as well as logging in through Google, but neither worked. Could you please help me fix this issue? Thank you.
Reported by GetHuman-kdoaham on الأربعاء ١١ ديسمبر ٢٠١٩ ٢٠:١٢
I used to have an account under the username @mr.gloat where I frequently posted memes and had a significant following of 1,[redacted] followers. Unfortunately, I lost access to the account last summer due to my excessive posting, commenting, liking, and following activities. I realize now that I had become addicted to the account. I am eager to regain access to my account as there are conversations in my direct messages with users whose usernames I can't recall, and I urgently need to reconnect with them. I am willing to provide any necessary information to verify my identity in order to retrieve my account. Thank you.
Reported by GetHuman-ionzyph on الأربعاء ١١ ديسمبر ٢٠١٩ ٢٠:٣٩
I am struggling to delete my old Facebook account because I cannot log in. I am uncomfortable providing my driver's license for verification purposes. I also do not want to ask three people I am no longer in contact with to verify the account. I believe I should be able to access and delete my account using my username and password without these additional steps. I value my privacy and feel frustrated by the difficulty Facebook is causing in this process.
Reported by GetHuman4080457 on الأربعاء ١١ ديسمبر ٢٠١٩ ٢٠:٤٣
I'm reaching out about my client's situation with three Facebook accounts. He's facing a difficult separation, and his soon-to-be-ex-wife has taken control of his accounts, pretending to be him and contacting his friends. Jamin Servidad wishes for these accounts to be completely deleted without the usual 90-day waiting period. Despite his attempts to delete them, his ex has managed to recover and access them. What steps can we take to ensure these accounts are permanently deleted promptly? Thank you, Janna Adrian
Reported by GetHuman-rumeurj on الأربعاء ١١ ديسمبر ٢٠١٩ ٢٠:٤٤
A few months ago, my Facebook profile got hacked. I immediately reset the password, thinking the issue was resolved. However, now when I tried to promote ads on my business page, my ads account got disabled. It seems the hacker ran a campaign using my account. I managed to delete the campaign, but I am unsure how to address the disabled account. I reached out to Facebook, and they mentioned my account violated their policies.
Reported by GetHuman-jlgardin on الأربعاء ١١ ديسمبر ٢٠١٩ ٢١:١٥
My account, Jack Moore, linked to my email [redacted], got merged with my manager's account belonging to John R. Collins at [redacted] some years back. I keep receiving notifications addressed to "John" meant for my friends. I have been overlooking this issue, but now I want to resolve it. If the simplest resolution is to close my current account and create a new one, I am open to that option.
Reported by GetHuman-bastropj on الأربعاء ١١ ديسمبر ٢٠١٩ ٢١:٣١
I need assistance accessing my business account's page as I am unable to recall the password and the recovery emails are inaccessible presently. It is crucial for me to regain access to this account. I am willing to provide any necessary personal information. Could you please guide me on an alternative method to reset the password and log in again? I believe this account was set up approximately 4 years ago, and any known passwords seem to have been altered 4 months back. Thank you for your help. Sincerely, CH
Reported by GetHuman-livinnca on الأربعاء ١١ ديسمبر ٢٠١٩ ٢١:٣٣
In short, my old account is messed up since I lost phone service and got married, resulting in two names. Facebook insists on my old phone number, which is inactive, and deems my new number invalid. I want to return to Facebook to reconnect with people, but I am unable to access it despite my efforts.
Reported by GetHuman3757921 on الأربعاء ١١ ديسمبر ٢٠١٩ ٢١:٣٤
Last month, while using CCleaner on my computer, I accidentally cleaned my cookies, leading to an issue with logging into my Twitch.tv account. I was prompted to enter a 2FA code sent to a phone number I no longer have access to. I vaguely remember linking similar phone numbers on both my Facebook and Twitch accounts. These phone numbers were from an app with temporary numbers for free calls. Regrettably, I deleted them from my Facebook profile. I am hoping for assistance in retrieving those specific phone numbers to update my contact information with a secure number, possibly my mom's phone. At the moment, I am unable to access my Twitch.tv account without the 2FA code due to this mix-up.
Reported by GetHuman4080795 on الأربعاء ١١ ديسمبر ٢٠١٩ ٢١:٤٣
Hello, I am currently dealing with a situation regarding a Facebook Business Account. The individual who initially set up the account and served as the Admin is no longer affiliated with our organization. Despite my attempts to reach out to them about the status of their Admin role, they have not responded to my communications. I am seeking guidance on the process of re-associating the Business Page with my Facebook Page, similar to our other Business Page, or potentially shutting it down altogether. Should we need to close the account, we are prepared to create a new one with multiple Admins to prevent a recurrence of this issue in the future.
Reported by GetHuman4080856 on الأربعاء ١١ ديسمبر ٢٠١٩ ٢١:٥٤
I recently discovered that a male I don't know has set my photo as his cover picture and tagged me as his girlfriend. I am only 16 years old and did not give him permission to use my photos, which were taken from my Instagram account. I found his profile, requested him to remove the photos, but he only changed his cover photo. However, my pictures can still be seen when you swipe on his profile.
Reported by GetHuman-gajones on الأربعاء ١١ ديسمبر ٢٠١٩ ٢١:٥٥
I set up Two-Factor Authentication on my Facebook account months ago. However, now when I try to log in, I'm prompted to enter the Authentication Code sent via SMS or through a third-party Authentication app. Unfortunately, I'm unable to retrieve the code as the third-party app was deleted, and I didn't receive the SMS code on my number. I also attempted to recover the code by providing a valid government ID and taking a picture with the provided code, but I'm still unable to proceed with logging in. How can I access my account again? Please provide assistance on how to log in to my Facebook account.
Reported by GetHuman-eben_sto on الأربعاء ١١ ديسمبر ٢٠١٩ ٢٢:٠٣

Help me with my Facebook issue

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