Hi, In order to change the time zone, a new ad account was created this morning. The ne...

GetHuman-dorkair's customer service issue with Facebook from December 2019

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The issue in GetHuman-dorkair's own words
Hi, In order to change the time zone, a new ad account was created this morning. The new ad account has a new pixel but we want to use the old pixel data with the new ad account. Both me (agency) and the pixel owner (client) tried to add the new ad account in business manager as a new asset but for me it says: "unknown error, contact us" and for her the new ad account is not even showing. We want to start advertising asap so your help would be much appreciated!

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Customer service issue
Reported by GetHuman-dorkair
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 231455 others
0 customers following this


GetHuman-dorkair started working on this issue
Dec 11th, 2019 3:01pm