account may have been hacked. sent in photo id and have not heard from FB

GetHuman3962191's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3962191's own words
The problem: account may have been hacked. sent in photo id and have not heard from FB

GetHuman3962191 did not yet indicate what Facebook should do to make this right.

How GetHuman3962191 fixed the problem
It was a NIGHTMARE! I had to call a computer expert to help me. FB made me send a copy of my driver's license to prove it's really me. I had to make a copy of both front and back AND it had to be a certain size. Then I was forced to wait for FB to email me instructions on what to do next. There is NO ONE we could talk to. It took weeks to get this done.
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Facebook

Recover Hacked Account issue
Reported by GetHuman3962191
Dec 10th, 2019 - a year ago
Fixed
GetHuman3962191 shared how to fix
Seen by 7 customers so far
Similar issue to 231170 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3962191 started working on this issue
Dec 10th, 2019 11:34pm
GetHuman3962191 indicated the issue is not fixed yet.
Dec 12th, 2019 5:20pm
GetHuman3962191 indicated the issue is not fixed yet.
Dec 12th, 2019 11:33pm
GetHuman3962191 indicated the issue is not fixed yet.
Dec 13th, 2019 12:28am
GetHuman3962191 confirmed the issue is fixed. Hooray!
Dec 14th, 2019 4:19pm

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