Facebook Customer Service Issues

Archive 1080

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1080. It includes a selection of 20 issue(s) reported December 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have been facing account block issues since this morning, which is the third time in the past two weeks. My account, [redacted], has been blocked without any explanation or reason provided. Despite completing the ID verification process every time, the issue persists. My account is associated with the business EIS Consulting registered in Belgium. I have attached the relevant documents for your reference. This account is crucial as it is linked to my Facebook ads and Facebook business. I kindly request access to my account and seek clarification on the ongoing situation. Thank you.
Reported by GetHuman4071475 on вторник, 10 декабря 2019 г., 11:20
Hello, I have encountered an issue with my account being blocked for the third time in the past two weeks. My email associated with the account is [redacted] There doesn't seem to be any explanation provided, despite completing the ID verification process each time. I am a representative of EIS Consulting, a registered business in Belgium, and have attached the relevant documents for your reference. My account is essential for managing Facebook ads and Facebook business. I would appreciate it if someone could assist me in resolving this matter promptly and providing some clarification on the situation. Thank you.
Reported by GetHuman4071475 on вторник, 10 декабря 2019 г., 11:21
I'm having trouble creating a Facebook account. Facebook consistently rejects my attempts to set up an account without providing any explanation. As a model and makeup artist, it's important for me to have an active Facebook presence to advance my career. I am already active on Instagram, which Facebook owns, and have been for a while. I urgently need my Facebook account to be approved. The email address associated with my account is [redacted]
Reported by GetHuman4071685 on вторник, 10 декабря 2019 г., 12:36
I accidentally logged out of my Facebook account and forgot my password, making it impossible to complete the recovery process as the phone numbers listed are not valid. Can Facebook send a second code via email instead? I haven't linked a code generator to my account. How can I regain access to my account?
Reported by GetHuman-annagse on вторник, 10 декабря 2019 г., 13:04
I experienced an issue with my Facebook account on my iPad. After being logged out, I attempted to log back in but received repeated incorrect password messages. Since the email and phone number linked to my account were outdated, I had to go through the process of getting a code from my trusted contacts to reset it. However, despite following all the steps required, I did not receive the email to complete the reset. Visiting the help center only led to the same unsuccessful instructions. This situation also resulted in being logged out of Messenger. I am now seeking assistance on how to regain access to my account.
Reported by GetHuman4071787 on вторник, 10 декабря 2019 г., 13:05
This morning, I tried to log in to my Facebook account using my correct old password, but it stated that my account had expired. Despite several password resets in the past, I can't access my account as my email address is no longer valid or correct on Facebook. I have my phone number linked to the account, but I'm still unable to log in. It's crucial for my work as I have important customer connections on the account.
Reported by GetHuman4071791 on вторник, 10 декабря 2019 г., 13:07
I'm currently logged into Facebook on my phone, but encountering trouble accessing it on my PC due to forgetting my password. When trying to use the "forgot password" feature, it directs me to get a code from Facebook on my phone, but the phone numbers linked to my account are outdated. Additionally, when entering my associated email address, it does not recognize me and indicates that there is no account tied to that email.
Reported by GetHuman-kralia on вторник, 10 декабря 2019 г., 13:21
I recently found out that I am unable to access my Facebook account. This issue arose approximately a week ago. If I posted something inappropriate on Facebook, I sincerely apologize. Occasionally, I might accidentally send a message due to my fingers slipping and hitting the send button instead of the back button. I am interested in understanding if I can regain access to my Facebook account or if it has been compromised. Thank you for your assistance. Have a great day.
Reported by GetHuman-rorokeke on вторник, 10 декабря 2019 г., 13:39
My personal Facebook account, active since I was 13, was disabled in September [redacted] due to "suspicious activity." Despite submitting requested photos like my driver's license and passport for a security check, I have not received any response or explanation from Facebook in nearly three months. I maintained a second account with my middle name for selling on Marketplace, unaware this violated rules against multiple accounts. I reported several bot and hate accounts. Struggling to reach Facebook's nonexistent customer service, I relied on the platform to connect with friends and share news and photos, including precious memories from my first Europe trip. Desperate to regain access and assure my friends I'm well, I seek clarity on any rule violations to rectify them.
Reported by GetHuman-mfooshee on вторник, 10 декабря 2019 г., 13:43
To whom it may concern, I have created two Facebook accounts, and I keep encountering verification requests. Initially, I verified my number, and now I had to upload a picture of myself for my account to be verified. It has been over 24 hours, and I am confused and dissatisfied. I aim to reconnect with my family, yet your team's lack of assistance is frustrating. While I appreciate the efforts to prevent catfishing, my first account was declined without cause. I kindly request a review of my account to resume using the platform. Thank you, Susanah Jxo
Reported by GetHuman-susanahx on вторник, 10 декабря 2019 г., 14:19
My account has been disabled. I have tried contacting Facebook's help center multiple times without any response. I recently created a new Facebook Business page called "Senators Rap District" and invited friends to like it through messenger, but now my messages are all marked as spam. Additionally, I started a fundraiser on Facebook, which has not been approved even though it should have been within 24 hours. It has now been almost 2 weeks. The inconsistency in Facebook's support is frustrating and shows a lack of accountability from the company regarding personal accounts and data. I hope that Facebook will address my issues promptly. Sincerely, J.P. Hart
Reported by GetHuman4072343 on вторник, 10 декабря 2019 г., 15:00
I work as a designer and social media manager for Dean's Stove & Spa, a small business in Connecticut. Our Facebook page, Dean's House of Fire, was unexpectedly removed for supposedly breaking community guidelines, even though we did not violate any rules. I suspect it was triggered by a job posting mentioning "data collecting" (referencing inventory management), which may have been mistakenly flagged by an automated system. After starting a new page, Dean's Stove & Spa, it was shut down for being similar to the previous page that was removed. As a business reliant on social media, we are devastated by this situation. We would appreciate any assistance you can provide. Thank you for your support.
Reported by GetHuman-erkehlen on вторник, 10 декабря 2019 г., 15:08
I uninstalled an app last night that was linked to my Facebook account. This morning, I tried to log back into Facebook to restart the game but couldn't remember my password. After clicking on "forgot password," I received four codes all at once. However, when I entered these codes, I received an error message saying they did not match. I also tried logging in with another phone number, but the codes didn't work. My account number is [redacted]7. I just need a code that will allow me to log back into the game. This has been frustrating me for the past two hours.
Reported by GetHuman4072451 on вторник, 10 декабря 2019 г., 15:17
Hello, I'm Ankur. I have been experiencing an issue for quite some time. I created a Facebook account for my daughter to store her photos and videos. Unfortunately, I have forgotten the password, and the phone number I used for login is no longer active, with no email linked to the account. I am seeking assistance from a Facebook team member to address this matter. I hope to reset the password by updating the phone number or adding an email address. I prefer to communicate with a human representative rather than a chatbot, as the available options are not suitable for me. Here are the details: - Facebook account: Anshika Jaiswal - Previous contact number: [redacted] You can reach me at [redacted].
Reported by GetHuman4072513 on вторник, 10 декабря 2019 г., 15:27
Last night, while I was asleep, my Facebook account got hacked. When I tried to log in this morning, I was told I entered my old password. Upon attempting to reset the password using the "forgot password" option, I discovered that the email associated with my account was changed to someone else's. Even after sending a code to attempt recovery, I did not receive an email. Additionally, my phone number was removed from the account. I urgently need access to my Facebook account.
Reported by GetHuman4072578 on вторник, 10 декабря 2019 г., 15:41
Could you kindly assist me in deleting two accounts I have? The first one is under the name Deborah Cook MacNeil, and the second under Deborah MacNeil Cook. Unfortunately, the account under Deborah Cook MacNeil has been hacked and is displaying disturbing images, including those of animal cruelty. For my peace of mind, I urgently request the deletion of both accounts. Presently, I am unable to access my email. Should you require further information, kindly contact me at [redacted]. Thank you for your prompt attention to this matter.
Reported by GetHuman4072798 on вторник, 10 декабря 2019 г., 16:12
Hello, I am having trouble accessing my Facebook account as I have been logged out and can't remember my password. I also can't access the email linked to my account. Despite receiving codes from trusted contacts, I am unable to proceed further. I tried changing the email address to receive the code, but haven't received any emails. The current email tied to my account is [redacted], and I aim to switch it to [redacted] I would appreciate any assistance in regaining access to my original account. Thank you, Scott M. Winkler.
Reported by GetHuman-scottmwi on вторник, 10 декабря 2019 г., 16:26
Hello, I'm Samantha Vanlandingham. Nearly two years ago, I went through a divorce and took a break from Facebook. When I tried to log back in about a year ago, I discovered that my account had been hacked. I've attempted various methods to regain access without success. I am eager to retrieve my photos, particularly of my children growing up, after my mother's recent passing and my brother's illness. Furthermore, I had business pages related to photography and cakes that I would like to access for professional purposes. Can someone assist me in recovering my account?
Reported by GetHuman4073175 on вторник, 10 декабря 2019 г., 17:06
I'm puzzled by Facebook's practice of restricting users from commenting for 30 days, even when the comments are truthful. I believe it's fair if the comments are false. Facebook fails to inform us about what is inappropriate to say, yet they readily enforce these limitations, sometimes without clear guidelines. Could someone who isn't a Facebook moderator become upset with another user and report them out of frustration, leading to a comment ban based solely on Facebook's discretion without making the rules transparent to their users? I seek clarity and would appreciate if someone could explain these rules to me. Thank you. - B. R.
Reported by GetHuman-ticklemu on вторник, 10 декабря 2019 г., 17:12
Hello, I need some assistance with a situation I encountered recently. I was attempting to buy UC for my Pubg mobile game from a website. This site requested my Facebook details because my Pubg account is linked to it. After providing the information, I found myself unable to log into my Facebook account. It seems like this website might have compromised my account because I received a message stating that my account was disabled. I would appreciate any help to resolve this issue. Thank you.
Reported by GetHuman-tejeshna on вторник, 10 декабря 2019 г., 17:16

Help me with my Facebook issue

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