Facebook Customer Service Issues

Archive 1079

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1079. It includes a selection of 20 issue(s) reported December 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
While using Facebook Messenger, I received a Facebook message from a friend prompting me to verify my account. Recognizing it was a scam, I closed it. Consequently, I was logged out of Facebook Messenger and Facebook altogether. Now, I am unable to log back into my account. I suspect someone is attempting to hack into my account. I received an email stating that my account was reported for impersonation, and the matter is being investigated. I am seeking assistance to regain access to my account and prevent it from being shut down by Facebook. Thank you.
Reported by GetHuman4070725 on Dienstag, 10. Dezember 2019 05:55
Hello, I am seeking assistance for my Facebook account under the name of Rahul Dade. Unfortunately, I have forgotten the password for this account for the past three years, along with my Gmail password. This situation occurred when I was living in another country and was unable to access these options. I am requesting help to delete this account as I do not want others to view the photos on it. The account has a baby profile picture and the cover photo depicts me standing next to a blurred car in Ireland. Someone has taken my photo from there and is blackmailing me with personal issues. I would greatly appreciate it if you could address this problem. Thank you.
Reported by GetHuman4070726 on Dienstag, 10. Dezember 2019 05:56
I am reaching out to address the recent issue where my account got blocked without a clear reason provided. I have been an active member of this platform for over a decade, faithfully following the community guidelines. I urge the support team to review this matter promptly and lift the block on my account. I have a substantial following on YouTube with millions of views, and if necessary, I will address this situation publicly. Additionally, my girlfriend's account was compromised some time ago, and despite reaching out through various channels, we have not received assistance in resetting her password. She solely relies on Messenger for communication. It is vital to rectify these issues swiftly to avoid any further escalation. Thank you for your prompt attention to these matters.
Reported by GetHuman4070920 on Dienstag, 10. Dezember 2019 07:33
After purchasing a new iPhone, I encountered issues when accessing Facebook. Despite various attempts such as logging out and using both my phone number and email address, my timeline does not display on my profile. Resetting the password and trying different login methods did not resolve the problem. Furthermore, I noticed a peculiar situation where my profile appears in the "People You May Know" section with the option to add myself as a friend, indicating a disconnect between my Facebook account and timeline. It seems that logging in with my phone number leads to an empty Facebook account associated with my name, rather than my actual profile.
Reported by GetHuman4070944 on Dienstag, 10. Dezember 2019 07:41
Hello, I am Rejuan Haque Rifat from Bangladesh. My Facebook profile name is Rejuan Rifat. Recently, my account was disabled due to my mistake in sharing violent content unintentionally with friends for a research group. I sincerely apologize for this error and assure you it will not occur again. I kindly request for my account to be re-enabled so I can continue using Facebook. Facebook Profile Name: Rejuan Rifat Email: [redacted]
Reported by GetHuman-rhrifat on Dienstag, 10. Dezember 2019 07:42
My name is Rejuan Haque Rifat, and my Facebook profile is under Rejuan Rifat. I am from Bangladesh and have been using this account for a long time. Unfortunately, today my account was disabled due to my unintentional sharing of violent content. I acknowledge my mistake and sincerely apologize for it. Going forward, I assure you that such errors will not occur again. Profile Name: Rejuan Rifat Email: [redacted] I kindly request your assistance in reactivating my account so that I can continue using Facebook. Thank you for your help.
Reported by GetHuman-rhrifat on Dienstag, 10. Dezember 2019 07:45
Hello, I am Rejuan Haque Rifat from Bangladesh. My Facebook profile name is Rejuan Rifat, which I have been using for some time. Unfortunately, today my account was disabled due to my unintentional sharing of violent content. I acknowledge my mistake and sincerely apologize. I assure you that such errors will not occur again in the future. I kindly request for the reactivation of my account to continue my activities on Facebook. Facebook Profile Name: Rejuan Rifat Email: [redacted]
Reported by GetHuman-rhrifat on Dienstag, 10. Dezember 2019 07:47
Hello Facebook Team, I mistakenly disabled my personal account, and I've submitted my real government proof for review. Please reopen my account. Thank you, Tipu Sultan Hi, I am Tipu Sultan, and this is my genuine personal Facebook account that I have been using for over six years. I changed my profile picture to our country's National Flag to celebrate our Independence month in December. My cover photo features a young freedom fighter from our country. As a government service holder and a member of the Bangladesh Police with the position of Police Constable, I have shared many uniformed photos on my Facebook account. I have submitted my National ID. Kindly return access to my Facebook account. Sincerely, Tipu Sultan Thank you.
Reported by GetHuman4067367 on Dienstag, 10. Dezember 2019 08:14
Hello, my name is Mr. Raymond Steinmetz. I recently activated a new cell phone and tried to log into my Facebook and Messenger accounts. Unfortunately, I couldn't remember my passwords correctly, so I had to create new ones. During the verification process, I accidentally selected "no" when asked if the account belonged to me. Now, my account is disabled and under review. I'm unsure what steps to take next or how long it will be until I can create a new account. Thank you.
Reported by GetHuman-hagelgan on Dienstag, 10. Dezember 2019 08:18
My Facebook account got disabled after a security check. I got locked out as the code was sent to my old phone number. I tried to reset the password via email but was unsuccessful. Despite not violating any rules, my account is now gone. Facebook support has been unhelpful in resolving this issue.
Reported by GetHuman-rockneve on Dienstag, 10. Dezember 2019 08:35
My Facebook business account's sponsored ads account with ID [redacted][redacted] is disabled. The notification states that the account violated Community Standards. Due to this, access to the account, associated pages, ad accounts, and other linked business assets like Instagram accounts has been revoked. I am concerned about the sudden disablement as I actively advertised on this page. I kindly request a review of this matter to understand the reason behind the disablement and seek assistance on how to rectify the issue to regain access. Thank you for your help.
Reported by GetHuman4071075 on Dienstag, 10. Dezember 2019 08:43
Last night, my Facebook account under the name Nisha Pankaj was hacked. Unfortunately, I can't access it because I don't have the linked mobile number or email address associated with it. Due to this breach, I request for the account to be deleted as someone else is using it inappropriately on my behalf. The mobile number linked to the account is +[redacted]35, and the connected email address is [redacted], both of which I can't access.
Reported by GetHuman4071177 on Dienstag, 10. Dezember 2019 09:29
I have been using my personal Facebook account for many years. Yesterday, I encountered an unexpected verification request, which ultimately led to my account being disabled. Unfortunately, I am unable to retrieve the required verification code because the listed phone numbers are outdated and no longer in service. Despite this, there is no provision to update my phone number within the system. Access to my account is vital as I use it to operate my business. The inability to reach out to Facebook for assistance has added to my stress and frustration.
Reported by GetHuman-tashwals on Dienstag, 10. Dezember 2019 09:36
I am located in Sri Lanka. My name is Thilina Madushanka Bandara. My Facebook account got unexpectedly blocked. I then attempted to open an account using a different email address, but encountered the same issue. I am simply trying to restore my original account associated with this email address. Unfortunately, when I tried to create a new Facebook account with this email, it was also blocked. I am seeking advice on how to proceed and regain access to Facebook for this email address. Thank you in advance for your prompt reply. You can reach me at [redacted]
Reported by GetHuman4071169 on Dienstag, 10. Dezember 2019 09:43
We ensure that the content posted on our page follows all community guidelines consistently every week. Despite our continuous adherence to Facebook's policies and the lack of any inappropriate content, our page frequently faces restrictions on posting and sharing. We have extensively promoted Light of Quran through Facebook ads and remain puzzled by the recurring restrictions. We respectfully request Facebook to review our page thoroughly and lift any current restrictions. Additionally, we kindly ask for a detailed analysis of our page and posts to prevent future restrictions. Thank you.
Reported by GetHuman-rubayet_ on Dienstag, 10. Dezember 2019 09:51
I am from Sri Lanka and my name is Thilina Madushanka Bandara. Recently, my Facebook account got blocked. I attempted to create a new account with a different email address, but that also got blocked. I am eager to recover my original account linked to the email provided in this message. Unfortunately, even the new account I created using this email address got blocked. I am seeking assistance on how I can successfully create a Facebook account with the mentioned email address: [redacted] Thank you for your help.
Reported by GetHuman4071169 on Dienstag, 10. Dezember 2019 09:54
I am still unable to regain access to my business page after being removed as an admin with no other admin to re-add me. The page, "Motivationals and Counselors," is now active without an owner and running ads using my bank account and credit card information. It would be beneficial if Facebook could implement a feature to help users reclaim such pages using the page's email address, phone number, or the bank account linked to the ads.
Reported by GetHuman4036654 on Dienstag, 10. Dezember 2019 09:59
I got a notice from Facebook that my comment was flagged as spam. The comment in question was offering condolences to someone who had lost a pet. I tried to explain why I disagreed with the spam categorization, but I couldn't provide any information. I'm uncertain about what exactly it means to go against community standards on spam. If I unknowingly violated a rule, please inform me as I did not intend to. I believe my comment was well-intentioned. I appreciate your assistance.
Reported by GetHuman4071359 on Dienstag, 10. Dezember 2019 10:34
I kindly ask for assistance in recovering my account, as some actions were taken that went against the community standards inadvertently. It is possible that someone used my account without my permission, leading to these violations. I have thoroughly reviewed the Facebook community standards and rules and assure you that these issues will not occur again. My account is essential for staying connected with friends and family, and I sincerely apologize for the errors that occurred. I humbly request the reactivation of my account. Thank you.
Reported by GetHuman4071385 on Dienstag, 10. Dezember 2019 10:46
I kindly request the recovery of my account. It has been flagged for violating community standards mistakenly. It is possible that someone used my account without my knowledge, resulting in these violations. I assure you that I have reviewed all Facebook community standards and rules, and I will ensure compliance to prevent any future occurrences. My account is essential for me to stay connected with friends and loved ones. I sincerely apologize for the errors that occurred. Please consider my apology and assist in the recovery of my account. Thank you.
Reported by GetHuman4071385 on Dienstag, 10. Dezember 2019 11:19

Help me with my Facebook issue

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