Facebook Customer Service Issues

Archive 1076

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1076. It includes a selection of 20 issue(s) reported December 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently upgraded my phone and forgot to update my phone number on my Facebook account. Now, I'm locked out because it requires a verification code sent via text to a number that is not on my account. Is there a way to regain access without having to start a new account?
Reported by GetHuman4030634 on الإثنين ٩ ديسمبر ٢٠١٩ ١٩:٢٥
I logged out of my Facebook account, and when I try to sign back in, it's using my old email address and outdated password. I've attempted various solutions but to no avail. I prefer not to make a new account. Could you please send me a code via text to log in using the old email, allowing me to update it to the new one I am texting you from? Subsequently, I aim to establish a new password. Moreover, if I manage to access my account, could you assist in deleting the old email from the settings?
Reported by GetHuman4067938 on الإثنين ٩ ديسمبر ٢٠١٩ ١٩:٣٤
I am completely new to Business Manager and possibly never set up an account. Upon attempting to open an account, I was quickly informed that it was disabled due to not following their rules. Despite my various attempts to create a new account, I keep getting caught each time. I reached out to the help support team and submitted a reconsideration request two weeks ago, but I have not received any update. I have a case number available if necessary. Any assistance would be greatly appreciated. I am working with a business coach to kickstart my venture, but at 70 years old, I fear I might already be driving him crazy, even when I try my best. Please help me overcome this hurdle so I can begin. Thank you for your support.
Reported by GetHuman4067978 on الإثنين ٩ ديسمبر ٢٠١٩ ١٩:٤٠
I'm having trouble accessing my Facebook account. When I try to log in, I receive a code, enter it, reset my password, and then I get a message saying: "You Can't Use Facebook Right Now We're currently reviewing your submission. We're always looking out for the security of our community, so until then you won't be able to use Facebook." This has been ongoing for days now. Additionally, I have noticed that at times I can access Words with Friends, but other times I cannot. I need assistance with accessing my Facebook account, as well as accessing other links through it. Can someone please help me with this issue?
Reported by GetHuman4067991 on الإثنين ٩ ديسمبر ٢٠١٩ ١٩:٤٢
Hello, I need assistance. Currently in Cuba, I attempted to set up a Facebook ads campaign a few days ago but my account got disabled due to a suspected transaction. Although I am Italian and reside in Italy, my account seems active in Cuba due to my current travel. Can you please help me reactivate my Facebook ads account? Thank you.
Reported by GetHuman4068063 on الإثنين ٩ ديسمبر ٢٠١٩ ١٩:٥٤
Hello, I am Wajeeha N. I have a Facebook account under the name Wajeeha N. I used to log in from my husband's or sister's mobile. Recently, my sister deactivated my account after a fight, and it contains my son Abdullah's first picture. I am seeking assistance to reactivate my account to retain these precious memories. Thank you.
Reported by GetHuman-naumanij on الإثنين ٩ ديسمبر ٢٠١٩ ٢٠:٠٢
My account has been hacked and disabled, and I am unable to access it despite changing my password. I keep receiving two messages: one instructs me to visit the help center if I believe my account was disabled by mistake, and the other says my submission is under review. I am confused as I did not submit anything for review. Could someone please contact me at [redacted]? - James Delk
Reported by GetHuman4068198 on الإثنين ٩ ديسمبر ٢٠١٩ ٢٠:١٣
My Facebook account under the name "Junior Gastelum" was unexpectedly disabled without my permission or awareness. I have not been provided a valid reason for this disciplinary action or the banning of my account from the platform. I request a detailed report and explanation of why this removal occurred to be sent to my brother's email address. If there is no substantial evidence of me violating Facebook's policies, I will contest this issue and consider taking legal steps if necessary. Thank you.
Reported by GetHuman-angelgas on الإثنين ٩ ديسمبر ٢٠١٩ ٢٠:١٨
I encountered an issue with logging into my Facebook account via the app, only to discover that my email and password were incorrect. When attempting to reset my password, I noticed that the recovery email linked to my account was unfamiliar to me. This situation suggests that someone may have tampered with my account by changing the login credentials. As a result, I am unable to regain access to my account. I would appreciate any guidance on how to proceed in this frustrating predicament.
Reported by GetHuman4068241 on الإثنين ٩ ديسمبر ٢٠١٩ ٢٠:١٨
I have an account and I need to change my name to maintain privacy. I prefer not to create a new Facebook account, but I will if necessary. I received university interview emails while off sick, but haven't attended any interviews. Unfortunately, my account won't allow me to change my name. Transferring everything to a new account would take too long due to photos and other content. I appreciate any assistance with changing my name on my original Facebook account. Thank you.
Reported by GetHuman4068394 on الإثنين ٩ ديسمبر ٢٠١٩ ٢٠:٣٩
I used to work for FB and they created an account for me. After relocating, my old phone with the account details broke. I've been attempting to get the reset code as my regular email is linked to the account. Despite several tries, the 6-digit code is not being sent to my email, instead, it's going to the FB account email. I am puzzled as to why the account is still active even though I left FB a year and a half ago. I have checked my spam folder, but no reset emails are coming through to me.
Reported by GetHuman-ancientk on الإثنين ٩ ديسمبر ٢٠١٩ ٢٠:٥٦
I recently upgraded my phone two weeks ago but encountered an issue with receiving SMS login codes due to forgetting my password. Despite multiple attempts, I have been unable to receive the code on my new device. This is particularly problematic as I recently received a promotion at work and use Facebook frequently. Additionally, I have not been receiving the password reset email either.
Reported by GetHuman-maxlange on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:٠٣
Recently, my ex-husband gained unauthorized access to my Facebook account and changed the associated email and phone number to his own. He manipulated my profile picture to an inappropriate image and is threatening to share intimate videos. I've created a new account, reported the fake one with the help of friends and family, resulting in it being temporarily suspended. However, he claims he can regain access by sending my ID. I am mainly concerned about retrieving the account due to precious photos of my children stored there. The account belongs to Debbie Burns, my ex-husband is Darren Burns.
Reported by GetHuman4068614 on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:١١
My business page, "Edgemont," has been disabled by Facebook for security reasons. Despite receiving and entering multiple numerical codes sent to our associated email, we are still locked out and asked to provide "ID" which our business entity does not possess. This has caused a significant issue as potential customers believe their messages are reaching us, affecting our ability to provide prompt responses. We have informed Facebook that if they do not plan to restore access, we prefer they delete the page to avoid further miscommunication. Our personal email is "[redacted]" and the business page email is "[redacted]" We are hesitant to access our other page, "Edgemont B and B," for fear of facing the same situation. This problem arose while considering advertising on Facebook, a decision that now seems unwise.
Reported by GetHuman-veloinqu on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:١٥
I am frustrated because some of my content is not available. I believe your editing choices have affected my family content that was on my page. Please leave it on my page. I am waiting for a response as I have already looked into this. Thank you.
Reported by GetHuman4068636 on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:١٦
I've forgotten my Facebook password and am currently having trouble logging into my account. I've been attempting to reset my password for over a week now, but have not received any reset codes as promised. Despite going through the process of getting codes from three friends, I've still not received the 6-digit code needed to reset my password. I'm concerned about the security of my account and whether it may have been compromised or disabled. How can I regain access to my Facebook account? I'm eager to log back in and would appreciate any assistance in resolving this issue.
Reported by GetHuman4068700 on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:٢٣
We have a website with content in two languages, Thai and Malaysian. The Thai language pages are under Chilindo.com/Th, while the Malaysian pages are under Chilindo.com/my. Both Thailand and Malaysia campaigns are managed within the same ad account and share a checkout pixel. I am considering separating the Malaysian campaigns into a different ad account. The concern is about audience optimization. For instance, if we want to exclude users who bid on an item or visited the site in the last 24 hours, separating the campaigns could prevent the Facebook algorithm from mixing up these audiences due to shared data from the same ad account and pixel. Any advice on this would be appreciated. Thank you.
Reported by GetHuman4068721 on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:٢٦
My account was hacked, and despite multiple attempts to recover it, I have been unsuccessful. I've created several new accounts that have all been disabled, possibly due to using the same email address. I would like to change the phone number and email address on the new account. The new email address should be [redacted], and the phone number should be +[redacted][redacted]. The hacked account's email was [redacted], and the phone number was +[redacted][redacted]. My username was frank.francis.[redacted]. I believe the new email is more secure than my previous one, which may have been compromised. I considered switching to my Gmail account, but it is linked to the hacked Facebook email. I appreciate any assistance in resolving this issue.
Reported by GetHuman-fmascot on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:٢٧
Since last Thursday, I've been unable to post on my timeline. Despite changing my posting settings to "my story" and Friends, and deselecting the option to appear on News Feeds, my posts still show up publicly. The default setting always reverts to News Feed and Public, even after I modify it. It's frustrating because my posts aren't showing on my timeline, and I haven't made any changes to cause this issue.
Reported by GetHuman-barrywr on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:٣٤
Hello, Today, my account was mistakenly disabled, and I'm unsure why. I am in a difficult situation as I engage in humanitarian activities for the school, and I have crucial and urgent information on Messenger that is one click away. I am also managing volunteer pages with 14,[redacted] subscribers, and everything is inaccessible. I even have contacts of people who owe me money on Messenger, and I've lost touch with them. Please, I am in a critical condition due to a chronic illness, and breathing is challenging. I fear worsening my health. I possess all my personal identification documents. I implore you to assist me in reactivating my account. I am desperate for help and willing to do anything. Your help in this matter would mean everything to me. Thank you.
Reported by GetHuman-derhait on الإثنين ٩ ديسمبر ٢٠١٩ ٢١:٣٦

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!