Facebook Customer Service Issues

Archive 1067

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1067. It includes a selection of 20 issue(s) reported December 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I misplaced my tablet for a couple of hours, and upon my return, I noticed that my account has been disabled. I have been an active Facebook user for over a decade without any previous problems. I am unsure of what may have transpired today. Could you kindly investigate and reinstate my account? This particular account is my only one on Facebook. I have attached my national ID to this email for verification purposes. I am looking forward to your response. Thank you, A.H. Sami
Reported by GetHuman-atiqulha on Saturday, December 7, 2019 4:56 PM
I logged in to my Facebook account and received an immediate notification that I have been banned for 30 days. I don't believe I have violated any of the platform's rules with my posts or shares. It's possible that someone unauthorized accessed my account and tampered with it. I am certain that I have not posted anything inappropriate. I rely on Facebook and Messenger to connect with customers for my business, so resolving this issue promptly is crucial to me. Any assistance in resolving this matter would be highly valued.
Reported by GetHuman4057762 on Saturday, December 7, 2019 4:58 PM
I recently received a message on Messenger from an old high school classmate, whom I added as a Facebook friend. There was a video attached to the message, and when I tried to view it, it prompted me to sign in to Facebook with my email and password. Despite this, I was unable to play the video. After attempting to remove the message, I was informed by my son and wife that my account had been compromised, potentially impacting my Facebook friends. When I tried to change my password, I encountered issues and eventually lost access to Facebook. In response, I uninstalled both the Facebook and Messenger apps from my devices. I am seeking assistance in restoring my Facebook account. Thank you for your help.
Reported by GetHuman4057772 on Saturday, December 7, 2019 5:00 PM
I am currently attempting to make edits to a business page. Under the "about" section, I am focusing on the "business info" subsection. I am trying to include our mission statement and indicate that we have a parking lot, which were not options when the page was initially created. Despite clicking on "+ edit business details," a pop-up window appears empty without any edit options visible. This issue persists across multiple browsers (Safari, Chrome, and Internet Explorer) on both my Mac and a Dell device. I also tried editing from my iPhone to no avail. Although I managed to add the address and other details during the page creation, options like the mission statement and parking lot did not come up automatically. I have compared our page to others and believe I should have the ability to include this information. Switching between the standard and business layout did not resolve the problem. This situation is causing me significant frustration.
Reported by GetHuman-maryspiv on Saturday, December 7, 2019 5:28 PM
Subject: Help Needed to Recover Hacked Facebook Account Hello Facebook Team, I hope this message finds you well. I am reaching out regarding my Facebook account under the name Rhyplex Joboy, which has been hacked by someone who gained access to my phone and changed my password. Sadly, I have lost control of my account. Attached is a screenshot detailing the phone that was used in the hacking incident. I kindly request your assistance in recovering my account. Thank you.
Reported by GetHuman-deejayrh on Saturday, December 7, 2019 5:37 PM
I am having trouble accessing my previous accounts due to my ex-girlfriend interfering with them. Despite my attempts to create a new Facebook account, I keep getting locked out and the account is repeatedly disabled for alleged misuse. I am perplexed by these accusations as I have not engaged in any misuse. It is frustrating to be unable to maintain an account for more than a brief period. My only desire is to create a functional Facebook account to reconnect with friends and family. Kindly advise me on how to resolve this ongoing issue.
Reported by GetHuman-vigillup on Saturday, December 7, 2019 6:01 PM
Today, 7/12/19, I received a message stating that I was banned from commenting and posting on the Live feed. I appealed this decision and received an apology, stating that Facebook had made an error. However, when I tried to post on Live feed again, I was informed that I am banned until 14/12/19. I would appreciate a quick resolution to this matter as Facebook has mistakenly banned me before for sharing posts that others have shared as well without consequences. I believe in the freedom of speech in the UK as a democratic country.
Reported by GetHuman4058095 on Saturday, December 7, 2019 6:06 PM
After switching my phone, when attempting to log into Facebook, I discovered I forgot my password. How can I regain access to my account? I received this message: "We apologize for the difficulty recovering your email address. Regrettably, this means we are unable to confirm your identity or grant access to the Facebook account you are attempting to access. If we detect that you cannot regain access, we may conceal the information on your Facebook account."
Reported by GetHuman-abigaelg on Saturday, December 7, 2019 6:16 PM
My Facebook Page was hacked, and an inappropriate ad was posted, which charged an expired credit card. I haven't used ads on this page in years. The bank stopped the charges, issued a new card, but I won't link it to Facebook. After Facebook reported the ad as inappropriate, I explained the situation and went through a security check, changing my password. Despite my other pages working fine, when I contacted chat support for help, they redirected me to pay $5 by credit card for instant assistance, which I refused. It's frustrating to be asked to pay when dealing with a security breach caused by Facebook. The support chat suggested uninstalling Facebook, but I have other functioning pages. The affected page is Vancouver Foreign Film Society, and I no longer have admin control to manage it properly, which is concerning.
Reported by GetHuman-ianmerk on Saturday, December 7, 2019 6:18 PM
I encountered an issue on the app where I was typing a comment on a political post, and suddenly got redirected back to the news feed as if someone forcefully refreshed it. This only seems to happen on political posts. I tried reaching out to a customer representative, but couldn't find a phone number to call. I would appreciate it if someone could contact me to address this situation. Thank you.
Reported by GetHuman4058235 on Saturday, December 7, 2019 6:33 PM
I have two accounts and need to delete one. The account I want to keep using is currently set as the default, but I can't even post on it. This issue started a couple of days ago, and I have tried all troubleshooting steps I know. I am extremely frustrated because I can't see any posts from my main account, which has around [redacted] friends, while the default account only has about 19 friends. I am unsure about what is happening, and I need assistance with resolving this issue.
Reported by GetHuman4058288 on Saturday, December 7, 2019 6:43 PM
My Facebook account was unexpectedly closed by Facebook allegedly for breaking a rule, which I believe is a mistake unless my profile was hacked. I need help resolving this issue and reopening my account. I am considering seeking legal advice on this matter as my account contained a significant amount of content, including photos, text, and a substantial friends list. Margrethe C. Utkilen Phone: 1-[redacted] Email: [redacted] Address: c/o David S. Ricker P.O. Box [redacted] York Beach, ME Zip Code: [redacted]
Reported by GetHuman-caovanma on Saturday, December 7, 2019 6:59 PM
My account, which I've had for around 9 or 10 years, was disabled without any explanation. I created a new account to search for job opportunities, and now it's been disabled as well, also without a reason. I rely on Facebook to support my family and have always avoided political or religious topics. I only engage with scammers who message me in an unprofessional manner. Losing access to Facebook would greatly impact my ability to provide for my family.
Reported by GetHuman4058370 on Saturday, December 7, 2019 6:59 PM
Dear all, Please review my account as I recently switched to a new phone. I forgot my password and after resetting it, I received an email verification code. However, I'm not receiving the login code on my phone number which is also linked to WhatsApp, Facebook, Viber, and Gmail. Kindly send the login code to my phone number: +[redacted]0. My ID is: [redacted] Contact number: +[redacted]0 Best regards, Sayed Mustafa Mirataye
Reported by GetHuman-rahiaqi on Saturday, December 7, 2019 7:12 PM
I encountered issues with my ads manager account (#[redacted]) on Facebook. My account was removed, including the ads manager, and all my content was deleted. I suspect that there might have been a mistake leading to the disabling of my ad account. Our company's focus is providing property owners with an option to sell their property to us instead of engaging an agent or selling it themselves. Users interested in this offer can provide their details via a lead form to receive a no-obligation property offer. This process enables users to sell their property to us, bypassing the challenges and time involved in conventional selling methods. I am unable to access my account to rectify any issues with my ads. Please reinstate my account so I can address any potential errors with my advertisements. Thank you.
Reported by GetHuman-mbrau on Saturday, December 7, 2019 7:51 PM
Dear team, I recently created a new Facebook account using my Gmail. I verified my email with a code and my phone number for confirmation. Initially, I used my real name, but later changed it to my nickname, Jason Gonsalves, which my friends know me by. I also used my real photo. However, when I try to log in now, it says I can't access Facebook at the moment. This has been a really frustrating experience for me. I would appreciate your help with this issue as soon as possible. Thank you.
Reported by GetHuman4058629 on Saturday, December 7, 2019 7:55 PM
I posted a car on Facebook Marketplace. After editing my listing, I noticed that the views, saves, and shares were reset to zero. I’m wondering if those who saved or shared my listing can still access the updated version or if they need to save and share it again. Does the reset notification affect their ability to view my listing, making it seem like the car is sold? If you're unable to provide this information, could you direct me to a way to contact a real person at Facebook in Australia for assistance? I cannot find a contact link on the app or online. Thank you for your help. Best regards, Andrei
Reported by GetHuman-forph on Saturday, December 7, 2019 7:59 PM
My account has been disabled, and I am trying to regain access to it. I completed the ID upload process. Although I have my Facebook username and password, it prompts me to wait for an email that I can no longer access. The recovery process requires an alternate email, which I also do not have access to. Could you verify my Facebook ID using my mobile number instead? Here is the information: Username: [redacted] Password: meerxa95 Phone number: +[redacted]59
Reported by GetHuman-khanarc on Saturday, December 7, 2019 8:03 PM
My Facebook account got disabled because I unknowingly opened a fake account while trying to help a friend. I need access to it as it contains precious pictures of my son from his Make-a-Wish trip and from his time in the hospital. Unfortunately, the account is linked to my old email, which I couldn't update before the issue occurred. Please assist me in resolving this as soon as possible. You can contact me at [redacted] My name is Michelle Whiteman, and I urge you to restore my access to my account. Thank you for your help.
Reported by GetHuman-mrsshywo on Saturday, December 7, 2019 8:08 PM
I recently got an email about an unauthorized login to my account. I went online to change my password, but the hacker managed to change it back and even removed my phone number and email. However, I was able to obtain the IP address used by the intruder. I suspect my username "frank.francis.[redacted]" is still connected to the account. The email associated with the account is [redacted] Can anyone assist me in recovering my account?
Reported by GetHuman-ugofrank on Saturday, December 7, 2019 8:34 PM

Help me with my Facebook issue

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