Facebook account was hacked about a week ago. THey switched email address and password...

GetHuman4056705's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman4056705 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4056705's own words
Facebook account was hacked about a week ago. THey switched email address and password on account. My name is Marquise Merriweather . I had this account since ****,**.

GetHuman4056705 did not yet indicate what Facebook should do to make this right.

How GetHuman4056705 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman4056705
Dec 7th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 229755 others
0 customers following this

Timeline

GetHuman4056705 started working on this issue
Dec 7th, 2019 12:45pm
GetHuman4056705 confirmed the issue is fixed. Hooray!
Dec 8th, 2019 4:14pm
GetHuman4056705 confirmed the issue is fixed. Hooray!
Dec 8th, 2019 4:14pm
GetHuman4056705 indicated the issue is not fixed yet.
Dec 8th, 2019 4:15pm
GetHuman4056705 indicated the issue is not fixed yet.
Dec 8th, 2019 4:44pm
GetHuman4056705 indicated the issue is not fixed yet.
Dec 11th, 2019 1:11pm
GetHuman4056705 indicated the issue is not fixed yet.
Dec 13th, 2019 12:48am

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