Facebook Customer Service Issues

Archive 1066

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1066. It includes a selection of 20 issue(s) reported December 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am facing an issue while setting up a business Facebook account. I am unsure about what to enter in the first and last name fields, preventing me from proceeding with the sign-up process. I am looking for assistance via live chat to resolve this matter promptly. Your help in getting my Facebook account operational would be greatly appreciated. Thank you.
Reported by GetHuman4056241 on samedi 7 décembre 2019 09:14
My Facebook account was hacked, and offensive posts were made. I changed my password, but when I tried to log in, I had to upload a photo for verification. I was informed that I need to wait for the review process. It has been over 48 hours without any updates. My account is inaccessible, and I'm unable to be found. I am eager to regain access to my Facebook account. My Facebook name is Daniel Aloko, and my phone number is [redacted]9, using the email associated with this account. Thank you for your assistance.
Reported by GetHuman-doluwani on samedi 7 décembre 2019 09:38
I recently found out last week that my Facebook account, [redacted], was disabled without any notice. I find it unjust and harsh of Facebook to do this, as I mainly use it for social chats with family, friends, and groups. I have not engaged in any harmful behavior toward anyone. Therefore, I am requesting for my account to be reactivated promptly. I have already submitted the required appeals, but I have not received any response yet.
Reported by GetHuman4056285 on samedi 7 décembre 2019 09:39
I have been posting ads in various buying and selling groups on Facebook and now I am locked out of my account. Each time I try to log in, it asks for a security check with an option for SMS confirmation, but I have not received any code for over a week. I keep seeing a message in red background warning me to slow down to avoid restrictions on my account due to posting limitations to prevent spam. I am having trouble receiving the SMS for security check, even though I received a reply when I sent "On" to [redacted]. I would appreciate it if someone could assist me in resolving this issue promptly. Thank you.
Reported by GetHuman4014696 on samedi 7 décembre 2019 10:12
This morning, I logged into Messenger and Facebook, but it said my session had expired, which happens occasionally. I tried my new Facebook password that I had written down, but it said it was incorrect and couldn't find the email. When I used the "forgot password" feature, a different email was attached to my account that I didn't change. When I tried to find my account using email or phone, it didn't show up, but it is visible when I search on my mother's phone using the Facebook mobile app. I really need to regain access to this account quickly as I use it for many important things.
Reported by GetHuman4056382 on samedi 7 décembre 2019 10:18
My Facebook account has been hacked, and the hacker has removed my phone number, changed my email address, and is using my account to scam people with fake work-from-home opportunities. I've had this account for a long time, and losing it would be devastating. I'm looking to regain access by either receiving a verification code from friends or resetting my email back to the original one. I've exhausted all options and really need some assistance getting my account back.
Reported by GetHuman3888000 on samedi 7 décembre 2019 10:37
Hello, I'm a long-time customer named Paul R. I encountered issues with my account being hacked. I am unable to access my account on Facebook due to it being disabled after a past due bill for internet service was paid off several months ago. My friends are trying to connect with me, but I can't log in. I miss being on Facebook and would appreciate assistance in resolving this matter. You can reach me at [redacted] Thank you.
Reported by GetHuman3973430 on samedi 7 décembre 2019 11:54
Each time I log in to Facebook, I'm asked to upload a photo to verify my identity, even though I haven't set a profile picture. After waiting for days for the verification process, I'm granted access only to be prompted again shortly after. There hasn't been any unusual activity on my account, and I've only logged in from my personal computer. This issue is hindering my work as a social media manager. I'm puzzled as to why Facebook continues to request photos when they lack a reference point. I urgently seek a resolution so I can fulfill my duties without being temporarily locked out each time before I even set a profile picture.
Reported by GetHuman-atbevi on samedi 7 décembre 2019 11:57
Two months ago, I deleted my Facebook account. Today, I created a new account to set up a Facebook page. When I tried to finish creating the page, I was asked to upload a photo to verify my identity. After uploading the photo, I received a message stating: "You can't use Facebook at the moment. We're currently reviewing your submission for security purposes." I waited a few hours and attempted to log in again, but I keep getting prompted to confirm my account, leading to the same message as before. I would like my new account to be reactivated. Can anyone provide assistance?
Reported by GetHuman-arnoldmw on samedi 7 décembre 2019 12:19
My Facebook account got disabled while I was joining some groups. I was prompted to input a code sent to my number and submit a picture. Facebook mentioned they would reach out in a few days, but I never received any response. When I tried to log in later, my account had been disabled for violating terms. I would appreciate a review and reactivation of my account. Thanks.
Reported by GetHuman4056636 on samedi 7 décembre 2019 12:23
Hello, I wanted to bring to your attention that our Instagram account @wearearcades has been recently disabled for alleged rule violations. We are a band called Arcades, managed by a group of 5 people, and we are deeply concerned about this issue. The account contains precious photos of our guitarist Matt, who passed away last year. We urgently need your prompt assistance in resolving this matter. Additionally, our lead singer, Tommy, has also experienced the same problem with his personal Instagram and Facebook accounts being disabled. We suspect that someone from our past might be behind this unfortunate situation. We have submitted multiple appeals but have only received generic automated responses. This situation is distressing for us, especially considering the sentimental value of the photographs on the account. We kindly request your immediate attention to this matter and hope to hear from you soon to address and resolve this issue promptly.
Reported by GetHuman4056714 on samedi 7 décembre 2019 12:48
My Facebook account got disabled, and I'm unsure why. I've followed all the steps, including sending a photo ID, to no avail. My account uses my maiden name, whereas my ID has my married name, and I've provided proof for both. It seems like my submissions are not being reviewed by a real person since I keep receiving automated responses. I really need access to my account as it contains years' worth of memories and connects me to friends I only communicate with through this platform.
Reported by GetHuman4056737 on samedi 7 décembre 2019 12:56
Hello, I am reaching out because my Facebook account has been compromised by an unknown individual. The hacker has been engaging in illicit activities, such as soliciting money from my contacts under false pretenses. I have already reported this to the authorities, and they advised me to seek assistance from Facebook support to rectify the situation. Unfortunately, the hacker has changed the password, locking me out of my own account. I would like to have the profile belonging to Jānis Mikens, born on March 20, [redacted], permanently deleted. Thank you.
Reported by GetHuman4056800 on samedi 7 décembre 2019 13:12
Hello, I am experiencing an issue with my Facebook account under the name Annet Nakanwagi. It has been blocked, and I complied with the request to provide a photo of my face. However, I am unsure why this action was taken. If I unknowingly violated any rules, I sincerely apologize. I rely on this account for managing my businesses and am concerned about the impacts of this block. I kindly seek clarification on the reason behind the block to avoid any future mistakes. Your assistance in resolving this matter and restoring access to my account would be greatly appreciated. Thank you for considering my request.
Reported by GetHuman4056855 on samedi 7 décembre 2019 13:28
When I try to log in, I keep getting a message that says "You Can't Use This Feature Right Now." It mentions limiting my actions to protect the community from spam. I followed the steps to recover my account by providing codes from trusted contacts, but I never received an email to continue. What should I do next?
Reported by GetHuman4056862 on samedi 7 décembre 2019 13:31
Hello, I'm Danyal Y. from Pakistan. I offer freelance services on Fiverr for Facebook Ads. A client from the United States, R. S., shared his Facebook account details with me to post on his behalf. Unfortunately, he got a notification yesterday that his account got disabled for a policy violation, likely due to access from different IP addresses. I'm concerned about my client's situation and seeking assistance to resolve this matter. Thank you.
Reported by GetHuman-danyalyo on samedi 7 décembre 2019 14:49
I recently updated my Facebook account with a new email address and phone number ([redacted], [redacted]). However, I can't access it now because I forgot the password and my old email for verification is linked to an outdated phone number. I hope to regain access to my account to retrieve important photos and messages. Please assist me in resolving this issue. Thank you for your help and support.
Reported by GetHuman4057160 on samedi 7 décembre 2019 14:53
I keep receiving an error message when I attempt to log in to my account. The message states that my account is temporarily locked due to an unfamiliar login from Cox's Bazar, Bangladesh, using Chrome on Windows 19 hours ago. I have followed the instructions to reset my password, but every time I enter the new password, I receive an error saying, "Something went wrong, please try again later." This issue has persisted despite multiple attempts on my end.
Reported by GetHuman-threefac on samedi 7 décembre 2019 14:57
My Facebook account was hacked, along with the email linked to it. Since early September [redacted], I've noticed unusual activity on my accounts. The hacker seems intent on causing me stress, as they haven't changed anything or sent messages to my friends. Despite trying every possible solution, like resetting passwords and contacting support, I haven't been able to regain access. I even have three trusted contacts set up for emergencies, but I'm still locked out. I want my photos, memories, and account back. It's frustrating that Facebook doesn't have more accessible support for these situations.
Reported by GetHuman-dillonis on samedi 7 décembre 2019 15:03
Dear Sir, I am Dipal Halder and I have been using Facebook for 8 years. Unfortunately, my account was disabled last night without any explanation, even after I made an appeal. I received the final decision today that I can no longer use Facebook, despite not knowingly breaking any rules. Moreover, I noticed suspicious activity involving someone trying to access my account using my mobile number. This has left me feeling anxious and confused about the situation.
Reported by GetHuman-dipaleee on samedi 7 décembre 2019 15:11

Help me with my Facebook issue

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