Facebook Customer Service Issues

We own a business page, and we posted several sales promotions for Black Friday, Shop Small, and Cyber Monday. Recently, we noticed that there is an "Offer" still visible on our page that was supposed to be limited to Black Friday only, with a 35% off the entire store promotion ending on Dec. 27, [redacted]. We are seeking help on how to remove this offer, as it is prominently displayed under our cover photo. Any assistance in resolving this issue would be highly appreciated. Thank you, Under His Wings Designs & Boutique.

After relocating to South Korea from the Philippines for work, I faced an issue attempting to log into Facebook due to the Two-Factor Authorization. Even though I just reinstalled the app on my phone, being in a new country triggered a suspicious login attempt. To proceed, Facebook requires a code sent to my old Philippine mobile number, which is inactive now that I am in South Korea. How can I access my account under these circumstances? Thank you for any advice you can offer.

Hello, I had my Instagram account ([redacted]) suspended on November 10th after accidentally sending an inappropriate video to a friend via direct message, which violated the community guidelines. The video was sent as part of a private conversation that was meant to be humorous and not shared widely. My account is crucial for my music career, especially as I am currently promoting a new song with my band. I have already submitted an appeal through the Instagram app but have not received any response from the Instagram/Facebook team. I acknowledge my mistake, and I have learned from it. I sincerely hope my account can be restored as I value it greatly. Thank you, Best regards, D. Ananta

My stepdaughter's account got hacked, leading to activity that got her probation release agreement revoked, resulting in her returning to the detention center. She hasn't had any access to a computer, phone, or tablet to check her account. We suspect the hacker is someone known to the family. Despite involving the police department, we've been unable to retrieve the IP address of the recent activity on the account.

I can't access my Facebook account because the original email address I used to set it up is no longer available. I've tried everything through the FB help center with no success. How can I regain access to my account without being able to change the email linked to it for password reset? The email was [redacted], now deleted.

My Facebook account has been hacked, and I am trying to recover it. I attempted to use my trusted contacts, but it prompted me to log in first. However, I am in the process of recovering the account, so I'm unsure how to log in. When I tried logging in on the app, I encountered a prompt to "choose your login email(s) or phone(s)". I entered a new email, but it didn't progress. Next, I received an email with a code, but I'm uncertain where to input it as the page seems stuck.

Hello, my Facebook account linked to my business page got disabled about two weeks ago. I've submitted several appeals, but I have yet to receive any replies. Prior to the account being disabled, I received notifications from Facebook about content removal from my pages. I misunderstood the notifications, thinking the content was already removed, when in fact, I was being asked to do so. This confusion led to the account's suspension. If there had been a way to directly contact someone at Facebook, this misunderstanding could have been clarified much sooner. It has been frustrating as there have been no previous issues with my account.

I deactivated my Facebook account six years ago and am now trying to regain access. Unfortunately, I no longer have the email address associated with the account nor can I retrieve it. I also created an account for my mother with my other email address, of which I vaguely remember the password. The emails I used are [redacted] and [redacted] The accounts are for Rosie Lynn Johnovich and Nancy Liani Johnovich Drummond.

My Facebook account has been hacked, and I am struggling to recover it as I no longer have access to the phone number associated with the account, and the email I used to set it up is no longer connected. Despite thinking it was deleted, it appears to be active again with some posts missing. The account is also active on messenger, which concerns me as the hacker could impersonate me. I'm seeking assistance to have the account permanently deleted due to my inability to access it myself.

My Facebook account recently expired and locked me out, then informed me it was disabled. Despite providing a list of reasons for this, I haven't engaged in any of the listed activities. I'm puzzled about why this happened and eager to resolve it to regain access. Furthermore, my child's photos that I haven't saved elsewhere are on that account, making it even more crucial for me to recover it promptly. Any assistance with resolving this matter would be deeply appreciated.

To whom it may concern, I am unsure why Instagram disabled my account, "SinfulsolesCrystal," which is a Comedian page with no nudity. I did not receive any warnings about violating the terms and conditions. I believe it is a mistake as I am certain I did not breach any rules. Please reactivate my account. I dedicated numerous days to building that page, and it was taken away from me without a valid reason. I do not understand why there is an option to appeal when I have done so over 50 times without any response, and my account remains deactivated. I have done nothing wrong. I kindly request your assistance in resolving this matter.

Hello, I hope you are doing well. I am encountering a significant issue with my Facebook account. On December 4th, [redacted], I inadvertently logged out of my account, and unfortunately, I have since forgotten my password. I am unable to log back in as I no longer have access to my Hotmail account, thus preventing me from accessing my Facebook account since the 4th. My Facebook ID is under the name Shams Amin, associated with the email address [redacted] I kindly request assistance in regaining access to my account promptly. Thank you in advance for your help.

My Facebook account was disabled without any valid reason. I had just created the account and hadn't even posted anything yet. Despite submitting my IDs and phone number as requested, no one seems willing to assist me. I simply want to reconnect with my family and friends through the platform. Without a contact number to call for support, it has been extremely frustrating trying to resolve this issue. I feel this situation is unjust as I was blocked without cause. I am sincerely asking for assistance. Thank you.

Hello, my name is Keith Walker. The email address associated with my Facebook account is [redacted] I no longer have access to the old phone number, [redacted], linked to the account. I am facing difficulties logging back in because the verification process is only asking for the old phone number. I remember that there used to be more options for verifying accounts like using pictures or identifying friends, but those seem to be unavailable now. I would appreciate it if I could update my phone number to [redacted] and remove the extra account linked to it. It would be great if someone could guide me over the phone at [redacted] or send a verification code to help me access my account. Thank you for your assistance.

Hello. It has been a week since I encountered a problem with my Facebook account. I received a notification saying my session had expired, and when I tried to log back in, I was informed that my account had been disabled. I sought assistance through the Help Center and received an email explaining that my account was determined to be ineligible for Facebook use. Although I reviewed the Facebook Statement of Rights and Responsibilities, I could not identify any policy violations on my part. In an attempt to resolve the issue, I submitted three copies of my personal documents. I am eager to understand the specific reason for my ineligibility and rectify any issues to regain access to my account. My Facebook profile includes both my real name and nickname, which is known by many. I hope to have my account reinstated soon. Thank you.

I need assistance, but I currently have no funds on my credit card until the start of the month. I am wondering about the cost of speaking with someone and if there are any available payment plans. My card will not have any available funds until January 1st. I require help with my Facebook account as I no longer have access to the phone number associated with it. I have attempted to download my file, but it is taking a long time.

I think an algorithm is mistakenly flagging my comments as spam. This has occurred five times now, with innocent comments such as complimenting a recipe, mentioning Thanksgiving plans, and replying to a friend about Epsom salt. This situation is troubling, especially for someone like me with a disability.

As an administrator of a Facebook group dedicated to The Magicians TV show, I encountered an issue regarding a post featuring a quote from the series which was mistakenly flagged for violating community standards. Despite our vigilant approach to removing any offensive content promptly, the post was removed, and we were warned that the group might face closure if another violation occurs. I am seeking guidance on how to address this situation properly, as we take great care to ensure our group remains a welcoming and positive space for all fans. Any assistance in resolving this matter and safeguarding our group's existence would be greatly appreciated.

On July 5, [redacted], I experienced an incident where I lost access to both my phone and SIM card. I had set up a code generator to protect my account, but I no longer have the associated phone number to receive the code. I attempted to rectify this issue by providing my ID and all the required details to Facebook, but during the submission, an error message appeared stating that the page was broken or removed. I am seeking assistance in recovering access to my Facebook account. Thank you.

It's been around 3 months since my phone was stolen, and the perpetrator reset my password and email, leaving me locked out of my Facebook account. I'm eager to regain access to my account. My name is Edgar Zamorano, born on 04/23/[redacted]. Unfortunately, as I no longer have access to the email or phone number associated with the account, I am unable to log in. I'm hopeful that your technicians can assist me in recovering my account. Thank you, and I look forward to hearing back from you.