Facebook Customer Service Issues

Archive 1062

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1062. It includes a selection of 20 issue(s) reported December 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been a Facebook user for over six years, and my account holds significant sentimental value to me. Unfortunately, I am unable to log in currently. Despite trying to reset my password through the Facebook Android app, I have not been receiving any codes on my phone number. The app does not seem to offer any other options. When attempting to reset my password through a browser, I am asked for codes from trusted contacts. Even after providing them multiple times, a red warning message appears stating, "We limit how often you can post..." and I am unable to proceed further. I have only provided my phone number on the account, and since I have not added an email, this is the only way for me to receive login/reset codes. Unfortunately, the phone number I have linked, +[redacted]63, is not receiving any codes.
Reported by GetHuman-drjahanz on Friday, December 6, 2019 3:28 PM
A fake Facebook profile left a negative review on my business page, pretending to be a client I have served. Upon checking my records, it's clear that this individual, whether using a fake name or not, has never visited my establishment. Recently, I had to dismiss an employee for stealing from my business, a circumstance mentioned in the review, which is unrelated to the services we provide. I suspect the individual behind this fake account may be the former employee, Rachel Frost Hill. The review should be taken down as it is misleading and inaccurate.
Reported by GetHuman4051769 on Friday, December 6, 2019 3:32 PM
I am interested in setting up a business profile and website on Facebook for my recruitment company. I am wondering about the possibility of creating a separate account solely for business purposes or if it needs to be linked to my personal social media account. Could you also provide information on the minimum cost for posting advertisements per month based on the quantity of ads posted? I would greatly appreciate speaking to a customer representative rather than an automated system. Please contact me at [redacted]8. Thank you, Pia.
Reported by GetHuman-piaf on Friday, December 6, 2019 3:56 PM
Hello, I am facing a dilemma with my Facebook account. I have forgotten my password and the recovery process has not been successful. My account was set up using my mobile number as the primary contact, and I do not have access to the associated email address. Despite attempting to recover the password using my number, I am unable to regain access, although I can see my account with the profile picture. I even tried to recover it using a different phone, but did not receive the recovery code. This is especially concerning as this is my official account. Furthermore, I changed my password around 3 weeks ago; the previous password was "mubashirhusnain." Any assistance would be greatly appreciated.
Reported by GetHuman4051942 on Friday, December 6, 2019 3:59 PM
I recently got logged out of my Facebook account a few days ago. When I tried to input my password, it didn't work. I attempted to reset my password, but the issue is my old email, [redacted], which I haven't used in years. I canceled my phone plan a couple of months back, so the number [redacted] linked to my account is no longer in service. I also attempted the trusted contacts method, received all three codes twice, entered one of my other email addresses, but unfortunately, I never received anything and now I'm unable to access my Facebook account.
Reported by GetHuman-emiliele on Friday, December 6, 2019 3:59 PM
I created a Facebook page for my late mother, and I've been trying to delete her account without success. It feels disrespectful to see her profile still active. I attempted to delete it from her account directly, but it's not working. Her account is linked to [redacted] Can anyone provide guidance on how to permanently delete her account? Your assistance is much appreciated.
Reported by GetHuman4051945 on Friday, December 6, 2019 3:59 PM
Hello, I forgot the password for my Facebook account. I've been struggling to reset it because my account is linked to a mobile number with no email access. Despite seeing my profile picture, I can't manage to recover the password even when using a different phone. I didn't receive any recovery code on my mobile. This account is crucial for official purposes. I changed my password about * weeks ago, and the old password I used was "mubashirhusnain." Could you please assist me in resetting the password for my account? The account name is "Mubashir Husnain," and it is registered with the mobile number "[redacted]0." Thank you.
Reported by GetHuman4051942 on Friday, December 6, 2019 4:07 PM
Good afternoon, I am interested in setting up a profile and website on Facebook for my recruitment company for business purposes. I prefer speaking with a customer representative for guidance. My main query is whether I can create a separate business account on Facebook or if it needs to be linked to my personal account. Additionally, I would like to know the minimum cost per month for posting adverts based on the quantity posted. I would appreciate a phone call from a real person instead of an automated system, so please reach out to me at [redacted]8. Thank you.
Reported by GetHuman-piaf on Friday, December 6, 2019 4:10 PM
Bonjour M/Mme, Je rencontre un problème sur mon compte concernant toutes les pages dont je suis éditeur ou administrateur. Tout a commencé avec une restriction de trois jours sur toutes les activités telles que les "J'aime", les commentaires et la publication de messages. Après cette période, j'ai pu enfin poster sur le mur de mon profil personnel, mais hélas, je ne peux toujours pas publier sur mes pages. Ce problème persiste depuis le 13 novembre [redacted].
Reported by GetHuman4052014 on Friday, December 6, 2019 4:10 PM
I've forgotten my Facebook account password and I'm struggling to recover it. My account was created using my mobile number, and unfortunately, I don't have access to the associated email address. When I try to recover the password using my number, I can see my account with a profile picture but I can't reset the password. I've also attempted to recover it using another mobile phone, but I haven't received the recovery code. This account is essential to me. I changed my password about * weeks ago; the old password was "mubashirhusnain." The account is under the name "Mubashir Husnain" and is linked to the mobile number "[redacted]0." Can you please assist me in resetting my password?
Reported by GetHuman4051942 on Friday, December 6, 2019 4:13 PM
Hello, I am encountering an issue with my account related to my role as an editor or administrator on various pages. The problem initially arose when there was a restriction placed on my account for three days, prohibiting me from engaging in activities such as liking, commenting, or posting. Although this restriction was lifted after three days, I am still unable to post on any of the pages I manage. This issue has persisted since November 13, [redacted].
Reported by GetHuman4052014 on Friday, December 6, 2019 4:20 PM
I'm being repeatedly blocked from sharing my posts. If someone is reporting them, can you provide me with the names so I can remove them from my friends list? My posts are not offensive, yet I am unable to post them on my timeline daily. I keep receiving the message: "Sorry, this feature isn't available right now. An error occurred while processing this request. Please try again later." If my posts do not violate Community Standards, please let me know.
Reported by GetHuman3952773 on Friday, December 6, 2019 4:50 PM
The Sturminster Newton Amateur Dramatics Society, also known as SNADS, manages an FB page named Drama Clubs of Dorset. Initially created by a committee member to connect drama clubs in the area, the issue arises when posts do not display on the main page but rather in visitor posts. Vanessa Dawson initiated the page and mentions her inability to adjust the settings due to it being linked to her personal account. This raises the question of how to make Drama Clubs of Dorset an independent page where anyone can make posts. Frustrations are further expressed towards the lack of available contact methods with Facebook, questioning their level of customer support considering their profits. Regards, T. Greenfield.
Reported by GetHuman-tobydrg on Friday, December 6, 2019 4:54 PM
I used to be part of a political group involved in Dominican politics. I believe the ruling government members are responsible for having the group's page removed. The government controls the local media and even asked for Caricom countries to send their police force (RSS) to oversee our election. Police officers tear-gassed a whole community while they were sleeping in an attempt to disrupt a peaceful process. They've even resorted to using live ammunition, shooting community members. Our online page was one of the few ways we could expose this corrupt administration. For proof, you can watch the Al Jazeera documentary "Diplomatic Passport for Sale," where our Prime Minister of Dominica is featured. He is trying to silence us from revealing his corrupt actions during the election. We are requesting that you support our right to speak out against the government's attempt to suppress our democracy. Sincerely, Group Member
Reported by GetHuman822876 on Friday, December 6, 2019 4:57 PM
The Sturminster Newton Amateur Dramatics Society (SNADS) Facebook page, Drama Clubs of Dorset, was created to connect drama clubs in Dorset but unfortunately, posts only show up under visitor posts. Vanessa Dawson, who initiated the page, cannot change the settings since it's linked to her personal account. Is it possible to make it independent for public posts? This limitation, along with the difficulty of contacting Facebook, is frustrating. The crucial question remains: how can we allow anyone to post independently on the page? Best regards, Toby Greenfield
Reported by GetHuman-tobydrg on Friday, December 6, 2019 5:00 PM
After getting a new iPhone and restoring my backup, I found myself logged out of all my accounts. When I tried to sign in to Facebook on the mobile app, it didn't recognize my new device and restricted my login. Despite trying to use trusted contacts and verifying my identity with my license, I've been locked out of my account for a week now. Any assistance would be greatly appreciated.
Reported by GetHuman4052385 on Friday, December 6, 2019 5:05 PM
I would like to keep my original photo on Facebook. It features my graduation with my friends and family and Halloween with two friends. Please let me know if you can't retrieve these photos. Additionally, I have group accounts linked to my Facebook: Nigeria British Association and James Solicitors in London. I would appreciate help in regaining access to these groups. Thank you for your support. - Gabriel Adenigbagbe, known as Gabriel Adex on Facebook.
Reported by GetHuman4050639 on Friday, December 6, 2019 5:23 PM
Hello. A few days ago, while on YouTube listening to music, I shared the song "Runaway Train" by Soul Asylum. The album cover displayed a mother walking with two young children, their bare bottoms visible from behind. I received a 30-day ban for a nudity violation, despite not intending to breach any guidelines. I often share music in this manner and have requested a review as I feel the ban is unfair. I kindly ask for my account to be reinstated. Thank you.
Reported by GetHuman-blndbeeu on Friday, December 6, 2019 5:25 PM
Hi Facebook Support, I am Banu Joher, and I have been using my Facebook account for 4 years. During this time, I have only promoted cosmetic and skincare products that have been helpful to many people. I have never shared any sexual or illegal content on my account. I kindly request a review of my account to ensure it complies with Facebook's policies and can continue to reach a wider audience. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman-shereban on Friday, December 6, 2019 5:30 PM
I seem to have lost my old phone, possibly in the Pacific Ocean. As a result, I can't remember my Facebook password. When I tried the "forgot password" option, I couldn't receive the reset code on my phone or email. In a misguided attempt, I created a new Facebook account using my current phone number, which I now realize is linked to my real account for recovery. I've managed to log in several times, only to be redirected to a blank profile instead of my original one.
Reported by GetHuman-tinkerti on Friday, December 6, 2019 5:43 PM

Help me with my Facebook issue

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