Facebook Customer Service Issues

Archive 1059

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1059. It includes a selection of 20 issue(s) reported December 5, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
In [redacted], a business page was created for Fund Raisers, Ltd. Unfortunately, after the employee who managed it left, access to the page was lost. In [redacted], a new page was created for Fund Raisers Sports, which now complicates things as both divisions exist under different names. To consolidate and streamline the online presence, gaining access to the original Fund Raisers, Ltd. page or deleting it entirely could be beneficial. How can we go about regaining access to manage the original page or potentially delete it if recovery is not an option?
Reported by GetHuman4048486 on jueves, 5 de diciembre de 2019 22:21
Hello, my name is Melissa A. and my son's name is Travoris B. He is being bullied on Facebook, and it has gone viral. People are making fun of him because of his disability. This is unacceptable to me. He is embarrassed, hurt, and it's daily as I have his phone and see it as his mother. It hurts me. It is not right or humane for people to mock those with disabilities. They deserve to do normal things as well. People who make fun of those with disabilities should not be part of the Facebook community. If needed, I will pursue this further. I only want my son to be seen as a human being, not a target for bullying on Facebook.
Reported by GetHuman4048523 on jueves, 5 de diciembre de 2019 22:32
My Facebook account has been unexpectedly locked, and I urgently need access to sell items to support my newborn. Being unable to use Facebook or Marketplace is hindering my efforts. I kindly request immediate assistance in resolving this issue so I can resume using Facebook. Thank you in advance for your prompt attention to this matter. Daren G. ([redacted])-[redacted] [redacted]
Reported by GetHuman4048621 on jueves, 5 de diciembre de 2019 22:51
A few months ago, I was hacked, and I removed the hacker's phone number to get rid of their picture. However, I failed to confirm if my phone number was still accurate. I added two-step verification, but I'm not receiving the SMS codes. I believe the codes are not coming through. I have maintained the same email, phone number, and Facebook account for years, but I got a new phone, and previously I only accessed Facebook through the app. Now, I am unable to log in using a browser, and when I try, it requires SMS verification. Despite sending my photo ID, Facebook has not been responsive.
Reported by GetHuman-jangantn on jueves, 5 de diciembre de 2019 22:54
My email address and associated Facebook accounts have been hacked. The hacker changed my email address on the account and the phone number on my Facebook account, and I am unable to use any available recovery features. My Facebook username is Faisal Nazis, and my phone number is +[redacted]69. The hacked email addresses are [redacted] and [redacted] I can also provide the previous password and any additional identification to prove that the account belongs to me. Please review and disable this Facebook account or contact me so that I can recover my account. Thank you.
Reported by GetHuman3998996 on jueves, 5 de diciembre de 2019 23:08
I attempted to create a Facebook account using my current email address. However, within a few minutes, it was flagged for suspicious activity and subsequently disabled. I then tried to create a new account using an older email, but it was immediately disabled as well. I am unsure of the reason for this issue, and I am unable to create another account as Facebook still recognizes the disabled accounts as active. Despite my efforts to dispute this situation, Facebook has not provided any explanations or resolutions.
Reported by GetHuman-moninpai on jueves, 5 de diciembre de 2019 23:16
I need to address an ongoing issue where a person named Lupe (Guadalupe) Tovar has been inadvertently giving out my phone number, leading to many unwanted calls. I have no desire to change my number, so I periodically search for her on FACEBOOK to kindly ask her to double-check the number she is providing to others. Unfortunately, my recent attempt to find her on the platform resulted in multiple profiles under the name Lupe Tovar with inappropriate profile photos. I believe these explicit images should not be publicly visible, especially to younger users. One particular profile picture displayed graphic content that I found highly inappropriate for a public platform like FACEBOOK. I feel such images are more suited for dating sections rather than public profiles where anyone can stumble upon them unintentionally.
Reported by GetHuman-zunioeh on jueves, 5 de diciembre de 2019 23:19
I am facing a frustrating issue trying to add products to my store. The platform keeps rejecting my items. I sell all-natural hair products, yet they claim it goes against guidelines. Surprisingly, they even flagged a hair oil as having sexual content. This situation feels unreasonable as I have been trying to add these products since 2 am. I have been successfully selling the same products in another country for a year without any issues. It is disappointing that using Facebook for ads and tagging products seems necessary in this situation.
Reported by GetHuman4048833 on jueves, 5 de diciembre de 2019 23:40
I recently updated my password, but unfortunately, I forgot what it was. Despite trying various options, I have been unable to login. I attempted to reset my password through the email code method multiple times over the last two days, but I have not received any emails with the code. I even tried using my phone number to receive the code, but it was not successful. This situation is truly frustrating.
Reported by GetHuman4048838 on jueves, 5 de diciembre de 2019 23:41
I am frustrated that my account was disabled again when I uploaded my picture. I don't understand why this keeps happening. It's genuinely me in the photo. I feel like I am putting in so much effort only to have this issue. What could possibly be wrong with the picture that leads to my account being disabled? I was able to add friends before uploading the photo, now I'm blocked. I would appreciate it if you can clarify what the problem is so I can resolve it.
Reported by GetHuman4030257 on jueves, 5 de diciembre de 2019 23:59
My Facebook account has been compromised. Initially, my EE account got hacked, with my phone number and address altered. Subsequently, my Facebook has been exploited to advertise an iPhone on the marketplace section. Currently, I am locked out of my own Facebook account and Messenger. The email linked to my account has been changed, along with the password, allowing someone else to control my account.
Reported by GetHuman4048992 on viernes, 6 de diciembre de 2019 0:19
I've reported several accounts that seem to be shared by two individuals each. For example, Harry N Cin-d Blair, Kris N Wayne Palmatier, Jason N Wendy Stevens, and Kathy Jones Donald Welch. It violates Facebook's Community Standards regarding misrepresentation. Despite reporting them, Facebook hasn't taken any action yet. Why is that?
Reported by GetHuman4048994 on viernes, 6 de diciembre de 2019 0:20
I am unable to access my Facebook account under the email address [redacted] as I have forgotten my password. I no longer have access to the recovery options such as my phone number or alternative email address. Retrieving the code for my account has been difficult, and it is frustrating because there is important information I need to recover. My name is Justin Sheppard, and the account is linked to [redacted] Previously, I used the password "Patticakes5454." I am extremely frustrated and eager to regain access to my Facebook account. Thank you for your assistance in resolving this matter.
Reported by GetHuman4048997 on viernes, 6 de diciembre de 2019 0:20
I'm a senior with limited computer skills and no cell phone. Today, I created a Facebook account, but I made a mistake leading to a password reset. I've tried a few times and received the recovery code via email, but Facebook asks for a mobile number to continue. I entered my home phone number, but I can't receive SMS messages. Now I'm unsure how to proceed. Kindly assist. Karen
Reported by GetHuman-smithho on viernes, 6 de diciembre de 2019 0:32
I acquired a business named Gobblers Lures on July 5th, [redacted] and established a Brand Account for it. However, when attempting to link my Gobblers Lures' Instagram account, I keep getting a notification stating that I am not the rightful owner of the Gobblers Lures Facebook page. It continuously indicates that the previous owner, Andrew Turnbul, is still the owner despite his efforts to update his information. Can you please verify that Andrew Turnbul is no longer the owner and assist me in linking my Instagram page to the account? Thank you.
Reported by GetHuman4049072 on viernes, 6 de diciembre de 2019 0:39
Hello, I think my account has been compromised. I was using it at work earlier, and when I tried to access it on my phone at home, I couldn't log in. I've attempted the recovery steps, but it seems the email address associated with the account has been changed without my knowledge. Moreover, while trying to resolve this, I was also logged out of my messenger account. My primary concern is the safety of my friends connected to the account. Thank you.
Reported by GetHuman4049139 on viernes, 6 de diciembre de 2019 0:58
I received a temporary ban on Facebook for using the term "white honky trash" in reference to Kidd Rock. I am unable to post or comment for 24 hours. However, I've noticed instances of white supremacist posts and white individuals using racial slurs without facing consequences. This has led me to question Facebook's fairness in enforcing their policies. It appears that there is a lack of accountability and transparency regarding these issues, making it difficult to address concerns.
Reported by GetHuman-smtrhn on viernes, 6 de diciembre de 2019 1:05
I forgot my password and can't receive the 6-digit code to my old mobile number, which is also my username. The number is no longer in use. I have a second mobile number listed in my account, which is confirmed, but I can't find the option to change it for code recovery after clicking "forgot password." My email is not yet confirmed, so that's not an option for receiving the code. I last changed my password a year ago and remember the old one. When I click on "forgot password," it loops back to the password entry. I'm currently logged in on my old device but can't access my account on my new one since upgrading. I'm carrying both phones now - one for account access and the other for personal use. I can provide photo evidence or personal information to verify my identity if necessary. Thank you for your assistance. - D.W.
Reported by GetHuman4049212 on viernes, 6 de diciembre de 2019 1:20
Hello, I recently received an email asking me to confirm my personal account, which appeared to be from Facebook. After clicking the link, I was redirected to the Facebook app and asked to upload ID documents to regain access to my accounts: personal account ["par US"] and business account ["Chita Parus Broker in Florida"]. Unfortunately, I am unable to access either account at the moment. Any guidance or assistance on this issue would be greatly appreciated. Thank you!
Reported by GetHuman-chitapar on viernes, 6 de diciembre de 2019 1:34
When I created my account, I used an email that wasn't mine because I didn't have one available at that time. Now, I can't access that email to change my password because my previous phone was stolen and I forgot the password. I'm wondering if there's a way to get the recovery code on my phone since my number is saved. I'm unsure how to update my email with my phone number to change my password using my phone.
Reported by GetHuman-deia on viernes, 6 de diciembre de 2019 1:35

Help me with my Facebook issue

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