Hello so my name is renee lapins. And my Facebook was hacked by some guy who is now try...

GetHuman-plapins's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-plapins's own words
Hello so my name is renee lapins. And my Facebook was hacked by some guy who is now trying to blackmail me for nudes or ** bucks in order for me to get my account back. It’s very scary. I was also told that he made a fake account and was posting my photos and writing things like I am a ***** and a thief. I am unsure who this guy is. He used the name jake smith on his fake account. Please get my account back before he does something bad.

GetHuman-plapins did not yet indicate what Facebook should do to make this right.

How GetHuman-plapins fixed the problem

We are waiting for GetHuman-plapins to fix the problem and share the solution with the rest of us customers.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-plapins
Dec 5th, 2019 - a year ago
Fixed
Seen by 4 customers so far
Similar issue to 229553 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-plapins started working on this issue
Dec 5th, 2019 12:12pm
GetHuman-plapins indicated the issue is not fixed yet.
Dec 5th, 2019 4:26pm
GetHuman-plapins confirmed the issue is fixed. Hooray!
Dec 5th, 2019 4:26pm

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