Facebook Customer Service Issues

Archive 1055

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1055. It includes a selection of 20 issue(s) reported December 5, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account was unexpectedly disabled, and I believe it was done in error as I did not knowingly breach any Facebook rules. Losing access to my account has been very detrimental as I've lost valuable contacts. Despite creating new accounts, they have also been disabled quickly. I urgently require the reinstatement of my original Facebook account. Email: [redacted] Password: GLObal1974 Phone: +[redacted][redacted]
Reported by GetHuman3337877 on giovedì 5 dicembre 2019 04:09
I am currently dealing with harassment from an individual who keeps reporting content on my page. I am unsure of their identity. It is concerning that they are reporting old posts from [redacted] and [redacted]. This constant reporting feels like harassment and bullying. I am unable to defend myself effectively against these actions. I believe the person responsible should be blocked or face consequences for targeting me. If this situation is not addressed promptly, I may have to consider taking legal action.
Reported by GetHuman-insirgen on giovedì 5 dicembre 2019 04:19
I am having trouble posting comments on the video section of Facebook and Facebook Lite. It seems that I have been blocked too quickly. I kindly request to be unblocked so I can freely post comments on both platforms. I have been an active Facebook user for over 5 years and believe in the power of sharing views on this platform. Your assistance in resolving this matter is highly appreciated.
Reported by GetHuman3781411 on giovedì 5 dicembre 2019 04:21
I'm experiencing difficulties posting comments on the video section of Facebook and Facebook Lite platforms. It appears that I have been blocked due to posting too quickly. I kindly request assistance to remedy this situation so that I can resume commenting on videos. I would greatly appreciate it if you could unblock me to enable me to post comments on both platforms. I have already reported this issue to Facebook's help center. Your help in resolving this matter so I can post comments on videos is valued. I have been an active Facebook user for 5 years, enjoying the platform's ability to empower individuals to share their viewpoints.
Reported by GetHuman3781411 on giovedì 5 dicembre 2019 04:24
Hello Facebook community, my name is Pastor Romans from Kenya. I wanted to inform you that my Facebook account has been disabled for nearly a month now, and I am unsure of the reason for the disablement. Despite appealing multiple times, I have not received any response. Therefore, I kindly request that my Facebook account be unlocked as there is valuable information saved on it. If I have unknowingly violated any of Facebook's community rules, I would appreciate assistance in recovering my disabled account.
Reported by GetHuman4043902 on giovedì 5 dicembre 2019 05:05
My account has been hacked, and I've been logged out of all browsers. The only way I can access my account is through a number generator, which is linked to Facebook on another browser. My Messenger is also inaccessible, and the only way to regain access is through a message sent to me, but the hacker changed my phone number, so I can't receive it.
Reported by GetHuman4043959 on giovedì 5 dicembre 2019 05:32
My GB account for my page, PILOTTRAININGGURI, promoting my aviation career counseling, has been unexpectedly disabled. Everything was running smoothly for a month before it abruptly stopped. I urgently need Facebook's assistance to resolve this issue as it's impacting my business significantly. From: V. Satya Bhushan Contact: [redacted]
Reported by GetHuman4043996 on giovedì 5 dicembre 2019 05:47
Hello, getHuman, I am Abdulhafiz Omda. I would like to report an issue with my Facebook account. When I tried to access my account, a message appeared, and after clicking okay, my account got locked, and the password was changed. Despite my attempts to log in, I was unsuccessful. Furthermore, I am unable to reset my password as I only used that email for Facebook and the platform is requesting additional information linked to the email. I have significant data on my Facebook account, which I wish to retain. Resolving this matter would mean a lot to me. I am eagerly awaiting your response. Thank you.
Reported by GetHuman4044023 on giovedì 5 dicembre 2019 06:02
After resetting my phone, I attempted to log in to my Facebook account but couldn't recall my password. While I can access the email associated with my account, Facebook keeps prompting me for my email or phone number. Even though I can locate my account with the email, I am unable to remember the password. Clicking on "forgot password" leads me through a loop that doesn't provide a solution. I am eager to recover my account but can't recall the password. I am unsure about the next steps to take or who to contact to regain access to my account.
Reported by GetHuman-lalowest on giovedì 5 dicembre 2019 06:06
My Facebook account, Tracy Thelma Tetteh, has been hacked by this number +[redacted]89. I can no longer access it with my email [redacted] or my number +[redacted]88. I believe the person must have changed everything. However, the page is still active when searched. I believe whoever is handling it is using it for fraud. Kindly help, I need my account back ASAP.
Reported by GetHuman-trayciet on giovedì 5 dicembre 2019 06:23
Hello GetHuman team, I am seeking urgent assistance. Despite my numerous attempts, I have been unable to reach Facebook for help. My account was hacked, with the hacker changing both my email and password, leaving me locked out. Despite informing Facebook and having my account removed, I cannot locate it anymore, even through friends' accounts. The account I am trying to recover belongs to Simone De Kock with the associated email [redacted] On the Facebook app, I can see my name and profile photo, but the contact details are incorrect. I am unable to find my account when searching. This situation is causing significant delays and stress for my work, as I heavily rely on Facebook and Facebook pages for work purposes. Thank you for your assistance. Best regards, Simone.
Reported by GetHuman-simmydk on giovedì 5 dicembre 2019 06:29
I oversee multiple Facebook and Instagram pages and unintentionally added an extra Facebook Business Manager account that one of my pages was connected to. I have successfully transferred the page to my primary Business Manager account, and the incorrect account no longer has any pages associated with it. However, I am unable to delete it. I am currently in the process of configuring shopping platforms on Facebook and Instagram for the page "Distinctive Spaces." Unfortunately, this page does not appear in the list of pages linked to my account. When I attempt to add it, I receive a message indicating that it is already linked to my Business Manager account. I am feeling very frustrated and disoriented. Your help is greatly appreciated.
Reported by GetHuman4044091 on giovedì 5 dicembre 2019 06:36
Dear Sir, I reside in Bangladesh, and I am facing an issue with my disabled Facebook account. Someone created a fake account and got mine reported, which resulted in my account being disabled. I am concerned about the security measures in place on Facebook. I created a fake account to test it and was able to jeopardize an entire account in just a few minutes. It seems as though Facebook's security protocols are not foolproof. Unfortunately, I am unable to retrieve my previous account as I do not possess any identification documents like a National ID card, voter card, or driver's license due to being a 17-year-old student. I am worried about the spammers in Bangladesh who are causing havoc by disabling people's accounts without valid reasons. I had also submitted my real ID with my father's license for verification, but there was no response. I urge you, Mr. Zuckerberg, to take action and help us. I am eager to regain access to my Facebook account with the name Ebna Al Rafi Pranto, born on April 7, [redacted]. You can reach me at [redacted] or on [redacted]5. I believe it's essential for Facebook to enhance its security in Bangladesh, as it is a popular platform for 16 million users here. Thank you, Facebook team, for your attention to this matter. Sincerely, Ebna Al Rafi Pranto
Reported by GetHuman-jubayerp on giovedì 5 dicembre 2019 06:58
Hello Facebook and Instagram, My name is Guy Brenner, and I am writing to inform you that my log-in email for both of my Facebook and Instagram accounts is [redacted] Both of my accounts have been disabled mistakenly, as I have not violated any terms of service. I kindly request you to reactivate my accounts and restore my access. I have been trying to reach out for some time now and would be happy to provide more details if required. Your assistance in this matter would be greatly appreciated. Thank you, Guy Brenner
Reported by GetHuman-guy_bren on giovedì 5 dicembre 2019 07:04
My Facebook account got disabled, and I am worried because my Business Page is on it. It is crucial for my business. Also, I am running FB ads for a client, and I can't remove my card details. Every day we receive leads from the page, but I can't remove my card. I need urgent help to regain access to the account. Any assistance will be highly valued.
Reported by GetHuman-eshabak on giovedì 5 dicembre 2019 07:40
Good day, I am currently frustrated with Facebook. My Facebook page was reported for selling second-hand Converse shoes. I had posted these shoes along with a pram and other toys because they were too big for my daughter. Despite trying to contact Facebook via phone and email, I have not received a response. I created three other profiles, two of which were deactivated for unknown reasons. The latest profile I made, "GirlEverythingStore Ilana," is under review without a clear explanation. My original page is under the name Ilana de Klerk, associated with the email [redacted] and phone number [redacted]. I am requesting either the restoration of my original page or the approval of the GirlEverythingStore Ilana profile. I comply with rules but find it unfair that my page was reported for selling previously owned items. I am willing to follow guidelines if informed properly. I have submitted my ID and selfie videos for identity verification, but Facebook prompts me to confirm identity while showing an error loading content. I am puzzled by this situation and seek assistance urgently. Thank you.
Reported by GetHuman-maxtaxde on giovedì 5 dicembre 2019 08:22
My friend's Facebook account has been hacked, and all recovery options have been removed by the hacker. Here are the login details and recovery options: Facebook Login Details: Link to account: [redacted] ID: [redacted] Password: Pakistan Backup Email: [redacted] shahbaz12345 Recovery Phone: [redacted]2 My phone number was not added, but the recovery email was there. I also have this number if you want to add it for recovery: [redacted][redacted]
Reported by GetHuman-cwaliimr on giovedì 5 dicembre 2019 09:05
I suspect my ex has gained unauthorized access to my Facebook account. The original email linked to it has been compromised, and the recovery options now point to my ex's email and phone number. Despite adding a secondary email that has been removed, my attempts to reset the password using previous passwords and uploading my ID have been unsuccessful. I am concerned about the security of my account, and I want to regain control over it. The email address associated with my account is [redacted]
Reported by GetHuman-salesdo on giovedì 5 dicembre 2019 09:05
I recently got a new phone and attempted to log in to Facebook. Unfortunately, I couldn't remember my password since I had been auto-logged in on my old phone for over two years. After using the "forgot password" option and verifying my account successfully through a recovery email I had added around a year ago, I changed my password. However, I then faced an identity verification page that only offered one method - sending a code via text to a phone number I no longer had access to for about two weeks. Despite the page indicating multiple verification options, I was stuck with one unhelpful choice. It seems Facebook assumes that phone numbers never change, making it impossible to access my account after successfully verifying my identity.
Reported by GetHuman4044471 on giovedì 5 dicembre 2019 09:30
Hello! I am having trouble accessing my Facebook account under the name Inna Kolomeitseva. I would like to reset the password, but I do not have an email connected to my account. When I attempt to reset the password using the phone number I provided when creating the account, the page still asks for an email address that I do not have. How can I reset my password using the telephone number I shared during the account setup process? Thank you for your assistance! Best regards, Inna Kolomeitseva.
Reported by GetHuman4044766 on giovedì 5 dicembre 2019 11:04

Help me with my Facebook issue

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