My credit card has been charged daily without my authorization. I sent a request * days...

GetHuman4041766's customer service issue with Facebook from December 2019

Help with my Facebook issue
The issue in GetHuman4041766's own words
My credit card has been charged daily without my authorization. I sent a request * days ago with no response. I need action on this before I take immediate action with the state. I have tried to call with no person answering a phone.

GetHuman4041766 did not yet indicate what Facebook should do to make this right.

How GetHuman4041766 fixed the problem
I went to the question mark in the upper right hand side of the facebook page. I got to the appropriate dept and wrote out a clear description of the issue including the reference number for the debit card charger and the exact dates.*It was resolved within ** hours.
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Facebook

Customer service issue
Reported by GetHuman4041766
Dec 4th, 2019 - a year ago
Fixed
GetHuman4041766 shared how to fix
Seen by 4 customers so far
Similar issue to 229425 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4041766 started working on this issue
Dec 4th, 2019 8:26pm
GetHuman4041766 confirmed the issue is fixed. Hooray!
Dec 5th, 2019 3:01am

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