Facebook Customer Service Issues

I encountered an issue with my Facebook account. Initially, I used my real name but later changed it to "Mimi Carey" to enhance my privacy. Recently, when accessing my account via my home computer, I was prompted to upload a photo ID. However, since my ID displays my real name, it created a discrepancy as my account was under the pseudonym "Mimi Carey1" which prevented me from logging in. The main concern is the inability to access my account on my computer due to this name inconsistency.

I recently discovered a concerning message circulating on Facebook. It warns about a hacker named Andrea Wilson trying to gain access to accounts through friendship requests. The message advises not to accept requests from this individual to prevent potential hacking. The post suggests forwarding the message to all contacts to raise awareness about this threat. The instructions given are to hold down the message, select "forward," and send it to everyone on your list to alert them. Please be cautious and inform your friends to help protect your accounts from any potential security breach. Stay vigilant and keep your online accounts safe.

My ex-boyfriend has taken my phone and gained unauthorized access to all my accounts, including Facebook, Hotmail, bank, and Apple ID. He has been sending threats to my family and friends. Despite a previous domestic incident, he continues to hack into my Facebook and Messenger, posting embarrassing photos. He repeatedly activates and deactivates accounts. I have created a new email to increase security. My old email was [redacted], and my new email is [redacted]

Viva has been in contact with me about my issue. They mistakenly refunded me for two men's cashmere scarves that I received and was satisfied with. The missing item is a winter cashmere scarf/cape from the company JLJ. I appreciate the quick response to my complaint. I wish not to penalize the other company, as I am happy with their service and would recommend them. My order number is 040ab6 c9af63a106. Thank you.

Dear Facebook Team, I am concerned as I believe my Facebook account has been hacked. The Facebook app indicates that my account has been disabled, but I suspect it was hacked. My Instagram, PUBG, and other accounts are all linked to my Facebook account. Recovering my account is crucial to prevent data loss across all platforms. Thank you for your assistance. Sincerely, Sharib Shahid

Hello, I am facing issues accessing my Facebook account. Someone else has changed my password and despite requesting a password reset code via email more than 20 times, I have not received any emails from Facebook. Unfortunately, the phone number linked to my account is no longer valid, so email is my only option. I just want to regain access to my account by receiving a password reset code as I have been locked out for over a month now. Thank you for your assistance. Best, Michelle O.

After getting a new phone, I needed to log back into my Facebook account but couldn't remember my password. Despite trying to reset it through email, the code was sent to an old email address that I no longer have access to. Facebook ended up creating a new account for me instead of resolving the issue with my original account from [redacted] or [redacted]. I've attempted to log in from my laptop, but it won't let me access my old account. Any assistance would be greatly appreciated. -Kaitlin Montalbano (old email: [redacted]) (phone number: [redacted])

Hello, I sell authentic Persian carpets, which is my main source of income as a single parent. Unfortunately, for the past two months, I have been facing issues with my listings being repeatedly blocked and removed. I make sure to follow all the guidelines and do not post anything inappropriate. I am unable to afford boosting my posts and it seems like someone is intentionally reporting my items as spam. This has affected my ability to manage my listings in the marketplace and groups. I fear that I may have to close my business if I am unable to resolve this matter. Your assistance in addressing this issue would be greatly appreciated. Thank you.

My Facebook account has been hacked for nearly 2 months now. The hacker accessed my account, changed my email address, and phone number. I discovered the breach late, and the recovery link sent to my email has expired. I'm unsure how to reclaim my account without using the email or phone number. I'm willing to provide a copy of my Passport for identification purposes. I'm seeking an alternative method to regain access to my account. Thank you.

I need help resetting my password for Facebook since I got a new phone and cannot remember my old password. The email linked to my account is outdated and inaccessible, and the linked phone number is not providing me with a reset code. I've been using Facebook for 12 years and have important photos and contacts stored there. I've been trying to resolve this for two days with no success and would appreciate any assistance.

I used FB stickers, including "You Rock", "Welcome Baby", and a Thanksgiving Turkey. However, I got a notification stating that my post, solely containing these stickers, violated community standards. I requested a review, but I have not received any feedback on the outcome. It has been challenging to engage with my family using these stickers, as all my posts are being blocked without explanation or follow-up from FB.

I recently fell victim to a scam by someone named Jean Werquin. Unfortunately, I lost $[redacted] due to my lack of awareness when dealing with scammers. I'm now unable to contact them as they have deactivated their Facebook profile. I am seeking help to track them down and prevent them from scamming others. If possible, I would appreciate it if their profile could be banned permanently to protect others from falling into the same trap.

Hello, my name is Simone from Belgium. I recently attempted to create a Facebook account to support my new coaching business. Unfortunately, my account was disabled shortly after creation, despite my efforts to verify my identity. I am feeling quite desperate as I have invested in online courses but cannot access private Facebook groups to connect with other participants. I am seeking assistance to regain access to Facebook so I can fully participate in these groups. Your help in resolving this matter would be greatly appreciated. Thank you.

For the past three days, I've been attempting to access my Facebook account, but I'm unable to because it's requesting a login code that should be sent to me via text on my phone. Despite my contact information remaining the same, I haven't received any codes. I've tried various solutions to no avail. I reached out to the Facebook Help Center via email, but haven't received a response. I even tried sending a photo with the code, as well as my government ID, but neither worked. I would appreciate assistance in resolving this matter.

Facebook: I recently had a negative experience with Facebook where I feel unfairly banned for a picture I posted. Despite this, I appreciate that the ban brought attention to what seems like a double standard in how certain content is treated on the platform. I have some questions regarding Facebook's policies on what is considered sexual material, as there appears to be inconsistencies in enforcement. I hope to receive clarification on these issues and would like to understand why some content is overlooked while others lead to bans. Your prompt response would be greatly appreciated. Thank you for addressing this matter and I look forward to your explanation.

I expressed my concerns about a statement made by Linda Sarsour on live TV urging Muslims to jihad against the President, which I found unacceptable. Despite this, I was reprimanded by Facebook for my comments while others make offensive remarks without consequences. It seems like I am being monitored unfairly by a Muslim individual assigned by Zuckerberg. I believe Facebook's standards are biased as they allow pages promoting violence by terrorists. I feel penalized for speaking the truth about the Democratic party and radical Muslims. Considering these issues, I am contemplating the possibility of filing a class action lawsuit against Facebook. It is crucial to address these matters and question Zuckerberg's stance on terrorism and freedom of speech.

My Facebook account is messed up. It shows two names, Carol Fortier and Carol Mafull Fortier. The correct account is Carol Mafull Fortier, but I can't seem to access it as it defaults to Carol Fortier. I am able to see the right account on my iPhone and work computer, but my laptop at home still displays the incorrect name. I need help fixing this issue. Thank you.

For the past two weeks, I've been experiencing issues with my Facebook account on my Windows 10 PC. The problem occurs across all browsers, but strangely, my old Android phone doesn't have this problem. On my PC, I can't post comments on any posts; it either hangs or gives an "Unable to post - Retry" message. Additionally, I am unable to start a thread in a group as the 'Post' button is greyed out. Surprisingly, I can still post new messages on my news feed. Moreover, I can't open collapsed groups; I just see the 'in process' grey circle indefinitely. I doubt Facebook has blocked me, especially since I can use it on my phone. Although a friend suggested my account was hacked, there are no reports of unauthorized posts. I suspect it might be related to a Windows 10 update. Any solutions would be appreciated.

I need help bypassing the identity confirmation message when attempting to log in. Having been away in rehab for nine months, I recently reset my password and managed to log in briefly before being prompted to confirm my identity. Unfortunately, I cannot contact the five individuals requested to obtain the code, as my time away has left me out of touch with everyone. I am willing to provide a photo of my ID or any other necessary information to regain access to my account. Your assistance is greatly appreciated.

In preparation for launching my new business, I am learning how to use Facebook. Today, I was unexpectedly restricted from posting. I intended to share in a group related to depression and mental health. I've dealt with these challenges for the past 50 years, starting when I was just 10. I was taken aback by the restriction until 12/11. Could someone clarify why this action was taken? I aim to seek support and provide encouragement to others facing similar struggles. Thank you for helping me navigate this issue.