I work for a company, and we made a Facebook profile to run our Facebook business page...

GetHuman4034284's Recover Disabled Account issue with Facebook from December 2019

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Before contacting them, items GetHuman4034284 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4034284's own words
I work for a company, and we made a Facebook profile to run our Facebook business page without having to use the owners' personal Facebook accounts to run the page. We set the profile up and named it "Interiors Marketatl" instead of one of the owners'*employees' names. It seems that now our account has been disabled for having a fake name. Facebook will not let me log in to the account and change the name, however, so I am not sure how to proceed. I haven't been able to find a way to get in contact with a Facebook customer service representative to explain the issue to. I do not believe either of the owners have access to editing our business page from either of their personal accounts, so I need to be able to get back in and at least make them admins. Thank you!

GetHuman4034284 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman4034284
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 229013 others
0 customers following this


GetHuman4034284 started working on this issue
Dec 3rd, 2019 6:14pm
GetHuman4034284 indicated the issue is not fixed yet.
Dec 4th, 2019 3:30pm
GetHuman4034284 indicated the issue is not fixed yet.
Dec 4th, 2019 9:18pm