Facebook Customer Service Issues

Archive 1045

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1045. It includes a selection of 20 issue(s) reported December 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am Meghan Berry, and my Facebook account has been locked by Facebook. Someone has created multiple fraudulent profiles using my name without any pictures and posted my images on various pages. Facebook notified me that my content is inappropriate. I am deeply distressed as someone accessed my Gmail, used my credentials for Facebook, and Facebook has not contacted me regarding this issue. Now I am unable to access my account, and my reputation has been tarnished. I am disappointed by Facebook's lack of consideration. I request to regain access to my original account, Meghan Berry, and have all the other fake accounts deleted.
Reported by GetHuman4029051 on सोमवार, २ दिसम्बर २०१९, रात १०:३३ बजे
I recently contacted you about my hacked Facebook accounts, [redacted] and [redacted], and an unauthorized account opened with [redacted] I am struggling to regain access to my accounts due to the complex process. I would like more empathy and assistance in resolving this issue quickly. I mentioned in my previous message that dealing with my banks has been easier than with Facebook. I clarified that I want the [redacted] account shut down and ownership returned to me. If needed, I can provide proof of ownership using pictures from my Lionshespirit account. It's frustrating to navigate the hurdles alone, especially without the option to speak directly with a support representative. I hope to regain control of my accounts promptly.
Reported by GetHuman-lionshes on सोमवार, २ दिसम्बर २०१९, रात १०:४४ बजे
Hello, I recently boosted a Facebook post on my business account "BlackSun BodyArt" for 5 days spending $8. Later, I discovered that the option to extend the boost period was automatically checked, and without realizing, I confirmed the change for 5 more days, increasing the total to $18 instead of the original $8. I am seeking a refund of $10. Thanks.
Reported by GetHuman4029194 on सोमवार, २ दिसम्बर २०१९, रात १०:५५ बजे
I misplaced my old phone and recently acquired a new one. I can't log into my Facebook account on the new device because it's requesting an access code sent to my old mobile number, which I no longer have access to. I've attempted to use a trusted friend's contact for help but that didn't resolve the issue. Additionally, I'm unable to reset anything through the email associated with my account as I can't access it either. How can I regain access to my Facebook account without using a code?
Reported by GetHuman-jodiieba on सोमवार, २ दिसम्बर २०१९, रात ११:०५ बजे
Hello, I encountered an issue yesterday while using the supermarket's WiFi near my home. Upon logging in, I am constantly prompted to confirm my identity. Unfortunately, I am unable to complete the first challenge as I cannot log in initially. I then attempted the second challenge of identifying some friends, and I am confident in my answers, but I am still unable to log in. The message I receive states "confirm not approved." I have reset my password multiple times, but mistakenly selected "logout for all devices" each time I reset it. I am unsure of the necessary steps to resolve this matter. Thank you for your assistance. - Michael
Reported by GetHuman-bybast on सोमवार, २ दिसम्बर २०१९, रात ११:२२ बजे
My husband's computer recently stopped working, and while setting up his new laptop, he realized he couldn't remember his Facebook password. Unfortunately, he was registered under an old email that is no longer active, making it impossible to communicate with Facebook's system. After numerous unsuccessful attempts, he decided to create a new account, but Facebook's review process is holding him back, requesting to verify his identity. Despite providing our mobile number for verification codes, trying his old emails, various passwords, and submitting a photo of his face, we still haven't heard back. It's frustrating that there is no customer service or support available. We're at a loss on how to proceed, as this process is leading us nowhere. Any guidance would be greatly appreciated.
Reported by GetHuman4029461 on सोमवार, २ दिसम्बर २०१९, रात ११:४४ बजे
I intentionally moved a conversation with a contact to message requests on Messenger to keep it out of my inbox. However, when I later replied and it went back to my inbox, I noticed that when I use the 'search conversation' feature, the previous messages prior to ignoring the person do not show up. Even though the chat was not deleted and I can scroll up to see the older messages, not being able to search for them is problematic for me. I would appreciate any assistance in resolving this issue as this feature is quite vital to me.
Reported by GetHuman4029570 on मंगलवार, ३ दिसम्बर २०१९, रात १२:०४ बजे
I'm having trouble accessing my account through Facebook. The error message "error 1" pops up on the app and a general error message appears on my computer. This issue started after I upgraded my phone and reset my old device. I visited the Apple store to rule out any phone problems, and they confirmed that Facebook is the issue, not my phone.
Reported by GetHuman4029753 on मंगलवार, ३ दिसम्बर २०१९, रात १२:३५ बजे
I encountered an issue with my account being timed out and automatically logged out. When I tried to log back in, it prompted me that my password was outdated. Surprisingly, my account also displayed a different name which I hadn't set. Moreover, the email address linked to my Facebook account is no longer accessible, preventing me from retrieving my account. I urgently need access as it contains precious photographs that I cannot replace.
Reported by GetHuman4029840 on मंगलवार, ३ दिसम्बर २०१९, रात १२:४९ बजे
I recently received an email containing a code to reset my password. Upon following the link provided to access Facebook, I discovered that my account along with my Instagram account have been deactivated. The rationale cited was "Repeated behavior not allowed on Facebook, as it violates Community Standards" among other unspecified reasons. I would like to highlight that I have never posted anything that goes against these standards. To address this problem, I attempted to resolve it by submitting my identification through the designated form. This occurrence took place approximately 3 hours ago. Thank you in advance for any assistance you can provide.
Reported by GetHuman4030018 on मंगलवार, ३ दिसम्बर २०१९, रात १:२२ बजे
My account has been disabled and I was informed that someone falsely reported me for sending rude messages. I am unable to receive the code via the old phone number [redacted], as I've changed it to [redacted] on Facebook under the name Joyce Diane, previously Joyce Noah Stephenson. I'm unable to download what I need to resolve this situation. Can anyone assist me in fixing my Facebook account issue?
Reported by GetHuman-joycekc on मंगलवार, ३ दिसम्बर २०१९, रात १:२५ बजे
There is a Facebook account under the name Sweta Patil that has been using my account to post. My account name is Manali Palav. Sweta Patil has been posting my profile picture as her own, and that account appears to be suspicious. Please either delete the Sweta Patil account or secure my account. It's concerning that she is using my picture now, and I fear she might use others in the future. Please take necessary action on this matter. Your help is greatly appreciated.
Reported by GetHuman4030212 on मंगलवार, ३ दिसम्बर २०१९, रात १:५६ बजे
I recently upgraded my phone and now need to log in to Facebook since I reinstalled the app on my new device. Usually, I stay logged in and can't remember my password. I tried the "forgot my password" option but the issue is the emails linked to my account are outdated, and my phone number listed on my profile isn't recognized. The problem escalates as I need my current password to update my email, but I can't recall it, leaving me in a loop. I'm concerned about losing access to my photos spanning the past 12 years.
Reported by GetHuman4030425 on मंगलवार, ३ दिसम्बर २०१९, रात २:५० बजे
Hello! I created a Facebook account a while back without linking it to any phone or email. After getting a new phone, I lost my login details. I mainly used this account for gaming on iPhone, specifically the game GUNS OF GLORY. The account's username is Zedd jr IV. Can anyone assist me in recovering the password for this account? It is associated with a castle in the game, and I don't want to lose all the progress I've made.
Reported by GetHuman-u_zawad on मंगलवार, ३ दिसम्बर २०१९, रात ३:२२ बजे
I have linked my mobile phone number to my Facebook account but have not received a verification code for a long time. After unsuccessful attempts, I decided to change my email address. Once I did that, I went through the Trusted Contacts process and received a message saying I have confirmed my identity. It was supposed to send an email to my new email address but it hasn't arrived yet. The Help Center doesn't offer a solution to my problem, and I am eager to regain access to my account promptly.
Reported by GetHuman4030616 on मंगलवार, ३ दिसम्बर २०१९, रात ३:३३ बजे
I have been struggling to retrieve my Facebook reset code since around August 27th when I encountered a virus through Facebook Messenger. I initially signed out of all devices without knowing which ones were affected. After a factory reset on my phone, I'm having trouble receiving the reset code. Despite attempting to send my ID multiple times, I keep encountering an issue with the verification link. I am eager to regain access to my account and would appreciate any assistance in resolving this matter.
Reported by GetHuman-pjsa on मंगलवार, ३ दिसम्बर २०१९, रात ३:३५ बजे
My Facebook account was hacked two weeks ago, and I have been struggling to reset the password and recover it ever since. Despite my efforts, I have not been successful in regaining access. Every time I try to reset the password, I receive an error message stating an incorrect username. The individual who hacked my account changed the password and is now using the username "India Pak Ka Sala." My original username was "[redacted]" I kindly ask for the account to be blocked, and for appropriate action to be taken against the hacker.
Reported by GetHuman-nekpalya on मंगलवार, ३ दिसम्बर २०१९, रात ३:४९ बजे
I forgot the password for my Facebook account. I have not received a code through my Yahoo email. To try to locate my original active account, I created a new Facebook account. However, every time I enter the recovery email or phone number for my original account, it redirects me to the new account. When I enter my Facebook user ID and attempt to reset the password, it keeps directing me to the new account. I am unable to log in using my phone number and email on my original Facebook account.
Reported by GetHuman-cmflyboy on मंगलवार, ३ दिसम्बर २०१९, सुबह ५:०१ बजे
I recently upgraded to a new iPhone 11 Pro and encountered an issue transferring my Facebook profile. After moving my apps to the new device, my Facebook profile did not transfer correctly. Now, when I log in with my current credentials, it opens a blank profile. I've tried accessing my old profile from both my phone and desktop, but it keeps leading me to this new empty profile. The old and new profiles seem to have different links associated with them. I've never had to start my Facebook profile from scratch before, and I'm unsure how to access my original profile which I've had for years. This situation is frustrating, and I need help resolving it.
Reported by GetHuman4030900 on मंगलवार, ३ दिसम्बर २०१९, सुबह ५:०३ बजे
Dear Facebook Team, I would like to bring to your attention that my Facebook account was mistakenly disabled by your security system without any valid reason. In my account, I have several important business documents that I urgently need access to. I have already submitted my identity proof to verify that I am the genuine user of the account. I am certain that I have not violated any policies, but if unknowingly I did, I apologize. I kindly request a thorough review of my account and prompt reactivation at your earliest convenience. Thank you for your assistance. Sincerely, Naresh Agnihotri
Reported by GetHuman4023424 on मंगलवार, ३ दिसम्बर २०१९, सुबह ५:०५ बजे

Help me with my Facebook issue

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