My facebook account was hacked, the hacker changed all of my recovery information. I am...
GetHuman-lcadet's Recover Hacked Account issue with Facebook from December 2019
Help with my Facebook issue
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Before contacting them, items GetHuman-lcadet may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-lcadet's own words
My facebook account was hacked, the hacker changed all of my recovery information. I am trying to change my password but I am unable to because the recovery phone number is not mine. As well as the recovery email.
GetHuman-lcadet did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lcadet fixed the problem
We are waiting for GetHuman-lcadet to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.