My Facebook account has been hacked. The password has been changed. A new recovery emai...

GetHuman4023317's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman4023317 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4023317's own words
My Facebook account has been hacked. The password has been changed. A new recovery email has been placed on my account. I do not have access to that email as it is the hackers email. I can not log in, I can not recover password. I sent in my id but have not heard anything back from Facebook.

GetHuman4023317 did not yet indicate what Facebook should do to make this right.

How GetHuman4023317 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman4023317
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 228617 others
0 customers following this

Timeline

GetHuman4023317 started working on this issue
Dec 2nd, 2019 5:42am
GetHuman4023317 indicated the issue is not fixed yet.
Dec 2nd, 2019 9:55am

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