Facebook Customer Service Issues

Archive 1032

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1032. It includes a selection of 20 issue(s) reported November 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
There is a concerning comment inciting harm directed at the Prime Minister on a page called "I Hate [redacted]" with a meme featuring Morrison and Taylor. The comment by O.V. advocating violence has received likes and has been up for over 15 hours. This type of content should be removed immediately from the platform, and authorities should be involved. Despite other minor issues being scrutinized by Facebook, this serious threat has largely been ignored. Screenshots have been taken for evidence, and further steps will be taken if necessary to ensure appropriate action is taken by the authorities.
Reported by GetHuman-wiredcir on Wednesday, November 27, 2019 6:28 AM
Good morning, I'm facing a big problem with my Facebook login. When I try to log in, an issue arises regarding securing my account. Once I try to secure my account, another option asks me to identify my last three months' 4 comments. I verified all 4 comments but it still says the comments are not verified, even though I entered the correct ones. I'm at a loss and have no other options left. Please assist me with this issue.
Reported by GetHuman-janatako on Wednesday, November 27, 2019 7:10 AM
Hello, Approximately six months ago, my Facebook business account was disabled due to "violating terms." Despite numerous attempts to communicate with Facebook Support, the reason for the account's disablement remained unclear. Initially, we suspected it was related to our ads, which we believed followed all guidelines. Eventually, a service representative suggested creating a new account, which we did. The new account was established under a different company name, tax ID, owner name, IP address, and device. We proceeded to run ads, investing around $10K, before discontinuing them. Recently, the new account displayed a troubling message indicating advertising access restrictions, preventing any Facebook ad-related activities for both the new and original accounts. More detailed information and access to my accounts can be provided if necessary.
Reported by GetHuman4000751 on Wednesday, November 27, 2019 8:24 AM
My Facebook account got disabled because of content that violated the terms. I didn't realize my partner was posting items for sale on Marketplace. I am willing to remove the content, change my password, and no longer use Marketplace. It's not just my personal account, but also my work page that I can no longer access. I have appealed five times over the past five days, but no one has responded. I believe it's unfair that I'm being penalized for something I didn't directly do. I really want my account back.
Reported by GetHuman4001265 on Wednesday, November 27, 2019 8:27 AM
Hello, I'm Karen A. Pizarro writing on behalf of my sister, Janice A., who needs help recovering her hacked Facebook account that has been compromised since November 22, [redacted]. Unfortunately, the hacker altered the email address ([redacted]) and phone number (+[redacted]06) associated with the account, making it impossible for us to regain access. At this point, Janice is seeking to have her Facebook account deleted instead of recovered. We are eagerly awaiting Facebook's prompt assistance in resolving this issue. Thank you for your attention to this matter. Best regards, Karen A. Pizarro
Reported by GetHuman-katcheco on Wednesday, November 27, 2019 9:30 AM
Hello, I am encountering difficulty accessing my Facebook account which is essential for my business operations. It appears I might be blocked, possibly due to sharing an ad in the wrong group. Now, when trying to log in, the two-factor authentication code is not coming through on my phone despite multiple attempts. I suspect the issue may be related to the phone number format without the correct Spanish country code. Could you assist me in regaining access to my account? I rely heavily on Facebook as 90% of my clients are from or through the platform. I also seek clarification on the reason for the block. I encountered progress by resetting with codes from verified contacts, however, upon log-in I receive a message indicating limitations on my account activities. This confuses me as I cannot locate any specific reason for the block. Your prompt help is greatly appreciated as Facebook is crucial to my work. Thank you. Best regards, Kenth Y. Markussen
Reported by GetHuman-kenthyng on Wednesday, November 27, 2019 10:24 AM
I have been banned from commenting on Facebook for 24 hours due to a supposed violation of community standards in one of my posts. The post was in Arabic and in no way offensive, it was meant to be lighthearted and people reacted positively to it. Despite a previous ban in July for sharing a photo of a friend who is a model, I have been facing unjustified bans since then. As a public figure in the television industry in my country, I rely on Facebook for interaction with my audience and it is frustrating to be banned repeatedly for harmless content. I kindly request a review of the post I was banned for this time. Thank you for your attention to this matter.
Reported by GetHuman-polivar on Wednesday, November 27, 2019 10:39 AM
Dear Sir, my name is Pawan J. I am unable to access my account as I have forgotten the password. Until yesterday, I was able to access it. I had set up trusted friends in the security settings of Facebook before, but now I want to recover my account. I have received a code from trusted friends, but when I enter the code and submit it, I get an error saying I have tried too many times and exceeded the time limit. I am very distressed by this. I have not linked an email to my account and the mobile number I used to create the account is not helping me access it either. My account is [redacted] and my mobile number is [redacted]. Please help me. This account is very important to me as I have been using it since November [redacted]. Please, please help me.
Reported by GetHuman-jatpawan on Wednesday, November 27, 2019 11:11 AM
I am experiencing difficulties accessing my Facebook account due to an issue with the two-step authentication process. I recently lost my phone, which was the only approved device for logging into Facebook, and now have a new phone with the same number. Despite multiple attempts to receive a login code via SMS, I have not been successful in receiving it. I have tried contacting Facebook through the provided forms, submitting my ID photo, but have only received generic emails prompting me to reset my password, which is not the issue. Despite receiving SMS notifications from Facebook, I am not getting the login codes. I have also tried to use account recovery codes provided by Facebook without success. Even after following a link from an email, I am still unable to access my account. I am seeking assistance in obtaining usable login codes or alternative methods to access my account as I am currently locked out of it. Any help would be greatly appreciated. Thank you, Toni.
Reported by GetHuman-tonicarp on Wednesday, November 27, 2019 11:50 AM
While browsing Facebook yesterday, I was unexpectedly logged out and prompted to verify my account. Unfortunately, the only recovery option offered was my stolen phone number. I have an active email linked to my Facebook account under the name "Timileyin Saliu," which is "[redacted]" I am concerned because I rely on the Facebook automatic API plugin to access many websites daily. I urge Facebook to consider allowing me to recover my account using my email address instead of just the phone number.
Reported by GetHuman-soliusod on Wednesday, November 27, 2019 12:24 PM
Sir, My name is Sayed Ali ([redacted]). Can you please explain why my account has been closed? These accounts have been active for the past seven to eight years and are closely associated with me, connecting me to many aspects of my life including family and friends who are no longer with us. This account holds great significance to me. If I have made any inadvertent mistake, I sincerely apologize. I assure you that I will not repeat any such errors in the future. Please reconsider closing this account as it holds immense importance to me. Kindly inform me of any issue that has led to this decision so I can avoid making similar mistakes going forward. Sayed Ali [redacted]
Reported by GetHuman4002001 on Wednesday, November 27, 2019 1:17 PM
Hello, I have a Facebook account but I can't log in because I see this message: "Je kunt Facebook nu niet gebruiken. Je inzending wordt beoordeeld. We houden altijd rekening met de beveiliging van onze community. Je kunt om die reden tijdelijk geen gebruik maken van Facebook." I'm not sure what I did wrong as this happened suddenly. Yesterday, I received a message to change my password, which I did without any issue. Now I can't access my account due to this message. It's frustrating because I manage a group on there, and I can't help them. I would like this resolved quickly and understand what the issue is. I'm not sure what I did wrong. Thank you, José van Batenburg Kerstens.
Reported by GetHuman-josja_ on Wednesday, November 27, 2019 1:57 PM
I have attempted to reset my password and email address, as well as creating a new account, but I had trouble receiving the code. I switched to a new email address due to security issues with my old one, per BT's advice. I updated my Facebook account with the new email, but it is not being recognized. Someone at Facebook deleted the new email, and now I cannot log in. I need your help to fix this so I can use my new email to access my account. Thank you for your assistance. Sincerely, Maria.
Reported by GetHuman4002313 on Wednesday, November 27, 2019 2:33 PM
I clicked on the app icon on my cell phone and received a message about suspicious account activity, asking for my cell phone number to send a verification code, but I didn't receive any codes. When trying to log in on my laptop, it said my password was changed. I managed to create a new password via email but faced an issue with two-factor authentication sending codes to the number [redacted] instead of my phone. I checked for blocked messages but found none, suspecting someone else is using my number. I need to temporarily add my business line number to access my account or disable [redacted]. How can I do this to regain access?
Reported by GetHuman4002605 on Wednesday, November 27, 2019 3:36 PM
Hello, I am experiencing difficulties with syncing my Instagram account with my Shopify store to tag products. There seems to be a persistent issue with the linking error between my Facebook business page and Instagram. Despite various attempts, including cataloging products and seeking help from professionals, the problem remains unsolved. Additionally, on my Facebook business page, I am unable to unlink the Instagram or ads account and encounter errors related to admin rights. Moreover, I am unable to switch from a business to a personal account due to a promotion that is supposedly active, even though I have deleted inactive promotions. However, an error message prevents the deletion of the promotion.
Reported by GetHuman4002884 on Wednesday, November 27, 2019 4:25 PM
I fell victim to a scam involving a car for sale on Facebook by a seller named Deb Smith. I corresponded with her at [redacted], and she mentioned that eBay was handling the sale and shipping. Following the instructions in an email purportedly from eBay, I purchased a $[redacted] eBay gift card at CVS to buy the car. After sending the codes, eBay requested an additional $[redacted], which I couldn't afford, so I requested a refund. Unfortunately, eBay kept my $[redacted]. I reported this to the authorities and eBay's VERO program. Please be aware that the email address [redacted] is not affiliated with the real eBay, and these scammers are exploiting eBay's name.
Reported by GetHuman4003044 on Wednesday, November 27, 2019 4:52 PM
I've lost access to my Facebook account as I can't remember the password or access my old email address linked to it. I tried to verify my identity by retrieving my old email password and have been unsuccessful in resetting my password on Facebook. I am frustrated with the continuous loop of being prompted to verify my identity without the option to reset the password. I am at a loss and feeling very annoyed by this ongoing issue. Any assistance would be greatly appreciated.
Reported by GetHuman-incassoc on Wednesday, November 27, 2019 5:18 PM
A few months back, Facebook started acting strange with my account. I couldn't post or comment without getting a message saying I didn't have permission. In an attempt to fix the issue, I logged out and tried to log back in. Despite knowing my password and having it saved, none of my attempts were successful. I resorted to creating a new account, but lost all my game data in the process. Unfortunately, I can't reset my password via email because the email linked to my account is invalid. I'm seeking assistance to retrieve my old data and gain access to my original Facebook account.
Reported by GetHuman-emileero on Wednesday, November 27, 2019 5:19 PM
My account under the name Syinde Derevolyee has my son, Alex Burt, designated for decisions in case of my absence. Additionally, my lifelong friend since childhood, Patti Jo, is listed, as well as my daughters, Skylasse Derevolyee and Deedee Trub (Celeste Burt). The account holds various pieces of my artwork. My sister, Carmela Woodard, and best friend, Eric Hewson, are also included, along with Gary Cable, my soon-to-be ex-husband, who changed my password out of suspicion. Shawn Muirhead is mistakenly listed as my husband. I had a blog where I shared my experiences trying to rediscover myself after dealing with my husband's infidelity. I participated in empathy, pagan math, and philosophy groups. I was contacted by the Spokane Ghost Crew for my research skills and have a connection with Jason Hawes from the Northwest Paranormal group.
Reported by GetHuman-desyinde on Wednesday, November 27, 2019 5:34 PM
I am facing an issue with my account as my soon-to-be husband has changed my phone number and password multiple times, locking me out of accessing important family pictures. I suspect he used the phone number [redacted] linked to a text now account and the email [redacted] My legal name is Cynthia S., and my contacts include my children, sister, and friends Maria T., Patti J., Eric H., Chelsea H., Lisa G. (aka Rebel Shoemaker), Shayanna G., Gary C., and Koula M. I had also attached my current email [redacted] I urgently need to regain access to my account as it is distressing that he can easily control it, causing me undue stress.
Reported by GetHuman-desyinde on Wednesday, November 27, 2019 5:54 PM

Help me with my Facebook issue

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